Outreach Sales Execution Platform
OutreachExternal reviews
3,498 reviews
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Outreach is a great tool, which I've had the chance to use in 2 separate management roles.
What do you like best about the product?
I like how usable it is for my reps. They are able to execute more, find more business and follow-up pretty seamlessly once they get "set up"
What do you dislike about the product?
Not much to dislike. The one improvement I would like to see is better reportability in-app. Would like to also filter by "# of opens"
What problems is the product solving and how is that benefiting you?
At a previous org, our pipeline 3X'd by utilizing the platform. We had 1 BD-Super-User-SME and me who managed it entirely. Getting more deals was now "easy" and each new rep would find new ways to find trends in the market and send targeted messaging to those trends quickly.
Prospecting Tool for everyone!
What do you like best about the product?
I transitioned from another platform, and I thought there would be a learning curve. I was able to get ramped up on the same day. I love the Salesforce integration as well. It helps me stay organized and reach out to a lot of individuals.
What do you dislike about the product?
I would love an easier way to get contacts into the system. It used to let me send an email and then create a contact in outreach to pull them into a sequence. Sometimes it doesn't let me search from phone number but by their name only.
What problems is the product solving and how is that benefiting you?
Reach out to a good volume of prospects via email and over the phone.
Solid platform to reach the masses with simplified steps and substantive metrics
What do you like best about the product?
- Simple steps to create a campaign
- Good metrics/stats for follow up
- Good metrics/stats for follow up
What do you dislike about the product?
I haven't identified any clear negatives at this time
What problems is the product solving and how is that benefiting you?
Reaching the masses in a simplified manner
Great analytics!
What do you like best about the product?
Outreach allows me to know what my reach is with different campaigns. I can do a/b testing and identify when emails are clicked into or ignored.
What do you dislike about the product?
The thing I dislike about Outreach is that it often disconnects from my email account, requiring me to re-sync the product.
What problems is the product solving and how is that benefiting you?
Outreach allows me to know what my reach is with different campaigns. I can do a/b testing and identify when emails are clicked into or ignored.
Great tool for sales prospecting
What do you like best about the product?
Outreach is simple to configure. I appreciate the ability for marketers to create templates while allowing BDR's and AE's the ability to customize and personalize. It makes the team very effecient.
What do you dislike about the product?
Like any email tool, it's only as good as the data behind it and content within it. That is a not Outreach's fault, but does make it easy for people to be lazy assuming the technology is a good replacement for actually doing the hard work of data hygiene and content develpment.
What problems is the product solving and how is that benefiting you?
We use Outreach to help facilitate top of funnel pipeline. It's a great tool to assist sellers with connecting with people and a great compliment to phone, social or other communication channels.
Outreach is great for firing off dials
What do you like best about the product?
I really like how simple it is to be able to start making dials and not have to go and search for a contact each time, it helps remove the search and peck process for finding your contacts.
What do you dislike about the product?
I wish that Outreach synced up with Cases within Salesforce. I work as a Customer Success Manager now and I cannot sync up dials to individual cases, which would be a great way to streamline even further.
What problems is the product solving and how is that benefiting you?
I was able to use Outreach quite a bit for making dials as an SDR, and it's ease of use allowed me to use it in another role for getting clients back onto their Implementation calls. It has helped me stay organized to not let calls fall through the cracks.
Outreach- Perfect sales tool for your team!
What do you like best about the product?
I love how it allows my team to organize their day, tracks workflows and outbound sales intel.
What do you dislike about the product?
There is nothing that I don't like; for new users, the learning curve can be a little tricky, but they can provide excellent documentation.
What problems is the product solving and how is that benefiting you?
We are solving the problem of tracking and organizing sales reps activities and target customer base. We have seen a 15% YOY since using this tool.
Recommendations to others considering the product:
It is important to take this tool seriously and take time each day to self-assess your progress and plan your day accordingly.
Great Tool for SDRs
What do you like best about the product?
From a managers review, I like the outreach extension the most as you can upload from SFDC, send updates from the ext, schedule meetings, and create call tasks.
From a SDRs review, its a time saver to set up campaigns and triggers to monitor your territory and send mass engagement emails.
From a SDRs review, its a time saver to set up campaigns and triggers to monitor your territory and send mass engagement emails.
What do you dislike about the product?
The lack of customer service. From a managers review the customer service is available via email which can take a few hours to get a response or to resolve but it means that some of my staff are down if outrach can not send or is stuck in idle mode which happens a lot with the SFDC integration
What problems is the product solving and how is that benefiting you?
One problem that outreach has been good with is the ability to schedule meetings and have access to someones calendar which is a big time saver for SDRs. Also, it has helped us send emails internationaly at a set time zone.
Recommendations to others considering the product:
Look at pricing and see if it makes sense. This is a tool that gives you lots of options and abilities for the right type of company that will rely on heavy email nurture.
Sales engagement's finest!
What do you like best about the product?
Sequences are a game-changer. Snippets are super helpful to save time and personalize at scale. Manual tasks help me stay on top of my pipeline. Reporting offers the data to prove which tactics are working / or not, which enables me to adjust as needed.
What do you dislike about the product?
Buggy sometimes. Granted, probably due to the mass growth the team is experiencing.
What problems is the product solving and how is that benefiting you?
How are my emails performing? Where do I start my day? How do I know which prospects to engage with (based on their opens, clicks, etc.)?
I have enjoyed using outreach and think it is a good tool
What do you like best about the product?
I like being able to use sequences to help speed up my outreach. I am able to customize my messaging while still being able to reach large amounts of contacts and prospects.
What do you dislike about the product?
I think just the fact that it automates everything for the most part can also be a con. I think sometimes I fall into the trap of relying on it too much and relying on sequences, when some level of personalized outreach can also be useful.
What problems is the product solving and how is that benefiting you?
I came from the inbound sales side, so outreach helps me with regards to staying on top of my prospecting. I have booked several meetings through outreach, and it certainly helps me reach more prospects than doing everything manually.
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