Outreach Sales Execution Platform
OutreachExternal reviews
3,498 reviews
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Good product, has some problems but overall very reliable
What do you like best about the product?
Easy to use, works most of the time, very customizable. This is a crucial part of my workflow. Staff is really helpful and always there to help out when needed. Response time is quick, I really like my CSM Mary Springer. Also like that they're not constantly trying to spam me.
Making a sequence is easy which is great. I make TONS of sequences. Multiple sequences per account. We work very strategically.
Love being able to see who opens my emails and extension is good too.
Making a sequence is easy which is great. I make TONS of sequences. Multiple sequences per account. We work very strategically.
Love being able to see who opens my emails and extension is good too.
What do you dislike about the product?
There are challenges importing from SFDC. I will try to import and will get a bunch of errors, if I didn't know a good work around it would be hard to know who got through and who didn't. When I try again, sometimes it goes through.
I never really got into using the "tasks" function, i know some people find it helpful but not me.
Big challenge is really importing from SFDC.
I never really got into using the "tasks" function, i know some people find it helpful but not me.
Big challenge is really importing from SFDC.
What problems is the product solving and how is that benefiting you?
Automation, automation, automation. I would not be able to do my job without it. I even have a two and three step sequence I use when I want to follow up with someone but don't want to have to remember to bump them.
I make custom sequences for my accounts and I can just throw lots of people into it and get great results.
Data is good too, but difficult to use given how I use outreach.
I make custom sequences for my accounts and I can just throw lots of people into it and get great results.
Data is good too, but difficult to use given how I use outreach.
Great way to prospect and stay organized
What do you like best about the product?
I love the ability to create my own workflows based on how I work. I love being able to create my own sequences. I put a mix of touches I like (calls, email, LI) at the time intervals I want them to go. It gives me a lot of freedom to optimize the way I work.
What do you dislike about the product?
I don't like the meetings functionality. It seems to be too complicated to send a prospect a meeting or have it sync to what I need. Mostly I just use my gcal, which I find easier.
Also, I dont like how hard it is to find the notes I write on calls. They have a box to write notes when im making calls. But then, those notes get buried in the calls and I have to go back and find the specific call through lots of clicking to get to my own notes. I wish they would make that display on a dashboard i can have to make my life easier.
Also, I dont like how hard it is to find the notes I write on calls. They have a box to write notes when im making calls. But then, those notes get buried in the calls and I have to go back and find the specific call through lots of clicking to get to my own notes. I wish they would make that display on a dashboard i can have to make my life easier.
What problems is the product solving and how is that benefiting you?
I am efficient with Outreach. I can blast a lot of people, or craft tailored messaging all quickly and easily. I have not used Salesloft or the other platforms that do this, but I do like the product.
Great platform that empowers customer-facing teams with the tools they need for Customer outreach
What do you like best about the product?
The ease of creating email templates for the Sales and Customer Success teams to use in customer and prospect outreach is absolutely great. The interface is very easy to use and efficient.
What do you dislike about the product?
I wish the reporting was a bit more robust in the fact that I wish I could see exactly who is using the templates per user. But the reporting capabilities are still pretty good.
What problems is the product solving and how is that benefiting you?
We are helping our customer-facing teams to be able to use pre-approved email templates for reaching out to customers and prospects. This helps to ensure that our teams are using pre-approved messaging and also helps ensure consistency across team members and teams.
Outreach has the Best Customer Service
What do you like best about the product?
The Customer service team is very responsive and very helpful when we have issues that need to be taken care of. Salesforce is our main tool we use with outreach
What do you dislike about the product?
We have been having issues with things not syncing over to salesforce or the connection breaking and not working well. Improve the sync to salesforce so the connection doesn't break as well as the connections and backend coding being reviewed before upgrades are made
What problems is the product solving and how is that benefiting you?
Outreach as a whole is a really great system . We use it for tracking our sequences, emails, calls and staying connected with the accounts and contacts we are working.
Recommendations to others considering the product:
There are so many options take the time to find the best solution for your team
great CRM management!
What do you like best about the product?
I love the integrated gmail tool and scheduling tool. They are super convenient. I also like the ease of contact migration to salesforce
What do you dislike about the product?
sequences interface is a bit clunky/confusing
What problems is the product solving and how is that benefiting you?
CRM, scheduling management. Benefits include email tracking, easier client call scheduling and tracking
Recommendations to others considering the product:
great integrations with gmail/salesforce
Outreach is an intuitive sales tools that makes my life so much easier!
What do you like best about the product?
I consistently utilize outreach sequences, tasks, templates, snippets, and reporting capabilities to make data-driven decisions and optimize my daily workflow. By adding prospects into sequences, I don't have to remember to call or email them because I am reminded by my daily tasks.
What do you dislike about the product?
I wish you could view emails within a sequence that were manually edited during or after a prospect is removed from the sequence. For example, if I spend a lot of time crafting personalized emails in a sequence for step 1, 3, and 5 but the prospect responds to the first email and thus is removed from the sequence, I wish I could access and potentially reuse the personalized emails from steps 3 and 5.
What problems is the product solving and how is that benefiting you?
I wish you could view emails within a sequence that were manually edited during or after a prospect is removed from the sequence. For example, if I spend a lot of time crafting personalized emails in a sequence for step 1, 3, and 5 but the prospect responds to the first email and thus is removed from the sequence, I wish I could access and potentially reuse the personalized emails from steps 3 and 5.
I recently implemented the reporting for tracking daily/weekly/monthly activity in comparison to my team and other teams in my org. The ability to track sentiment and open/response rates for sequences to improve them over time is crucial.
I recently implemented the reporting for tracking daily/weekly/monthly activity in comparison to my team and other teams in my org. The ability to track sentiment and open/response rates for sequences to improve them over time is crucial.
Recommendations to others considering the product:
Great tool. Lots of cool features. Probably requires some training to understand all the intricacies
Outreach is a user-friendly tool, however the interface could be refined for efficiency.
What do you like best about the product?
Integration with existing tech stack, works flawlessly with email and CRM.
What do you dislike about the product?
It's always an open tab in my browser that I can't disable.
What problems is the product solving and how is that benefiting you?
Automated workflows help with net new business and renewals.
Recommendations to others considering the product:
Ensure that your users are ok with full soft-phone functionality.
ExtraHop x Outreach Review
What do you like best about the product?
I like that it is a collaborative solution. As a field sales rep, I am able to add prospects to my inside seller's sequences.
What do you dislike about the product?
Not being able to edit sequence stages when prospects are active.
What problems is the product solving and how is that benefiting you?
I am able to both have customized sequences and also provide air coverage emails for large audiences.
The go-to sales communication platform
What do you like best about the product?
Outreach has a wide suite of features but the bread winners are the email sequencing with easy-to-read reporting, and useful utility tools like the calendar for booking meetings.
What do you dislike about the product?
The things I dislike about Outreach are more technical and may be unavoidable. They send emails from your reps' email domain, so you can run into spam issues if you have too loose of restrictions on what your reps can and can't do. Additionally, they leverage your google account for storing images, which has led to some issues when reps leave the company and their account gets deactivated.
What problems is the product solving and how is that benefiting you?
The main problem we're solving is automating sales outreach and interaction with their prospects. Instead of needing to be on top of every next step with every prospect, they can use automation to take away a lot of the busywork. The benefits are massive, as reps spend more time selling and speaking with those who are interested and less time managing communication and when to talk to who.
Recommendations to others considering the product:
I would look at how many sales reps you have and how large you expect your team to be. I'd also look at what you're currently using for a CRM and whether it integrates well. I think for small teams (<5 reps or so) Outreach may be overkill.
Outreach is a solid solution for integrating SFDC, Zoom Info and managing contacts
What do you like best about the product?
Ability to sequence email, phone, other contacts with prospects
What do you dislike about the product?
Wish it was easier to select groups or types of contacts to put into sequences. This has been easier in other solutions I've used.
What problems is the product solving and how is that benefiting you?
Seeing previous prospect connections and the results from those is very helpful. Outreach shows activity with each contact as well.
Recommendations to others considering the product:
I think of the other options I've used (MixMax and Groove), that Outreach is the most fully featured and useful version of this type of software, but there definitely are features in the other platforms that are not available in Outreach that I miss. Foremost of these is the difficulty importing contacts to build a sequence.
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