Outreach Sales Execution Platform
OutreachExternal reviews
3,498 reviews
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Outreach allows me to organize, strategize, and create efficiencies for client communications
What do you like best about the product?
Store communications templates for personal use or share with team, bulk upload, ease of use. Creates efficiencies personally and across teams, can tailor some functionalities as well.
What do you dislike about the product?
Love outreach! Use it daily to manage portfolio and plan.
What problems is the product solving and how is that benefiting you?
Bulk outreach to clients. Plan outbound communication strategies. Helps drive sales and reach many clients on a regular and standardized cadence. Leverage templates to save time.
A handy tool to nurture existing prospects
What do you like best about the product?
I love the ability to nurture prospective buyers separate from traditional email nurture via marketing automation platforms. This ability is helpful when prospective buyers may have opted out of email communications.
What do you dislike about the product?
When a prospective buyer responds to a nurture sequence, Outreach doesn't provide analytics about the type of response for marketing to analyze. For example, the contact could have responded with 'not interested'.
What problems is the product solving and how is that benefiting you?
We use Outreach to send communications coming from a sales representative to prospective buyers who have opted out of traditional email communications. It provides us with another avenue of communication. In terms of benefits, one of the marketing-crafted sequences performs well, with open rates above 50% and CTRs above 5%,
Simplify & Scale Prospecting
What do you like best about the product?
Time spent creating campaigns decreased significantly. The time spent uncovering which campaigns works best decreased significantly. Easy access to a library of consistently updated assets helps to ensure that sellers are always working from approved campaigns and are utilizing best practices. We are able to achieve scale in our campaigns, and generate pipeline and ARR more quickly than ever before.
What do you dislike about the product?
Integration into CRM and tracking efficacy of campaigns and tying them back to pipeline creation can feel a bit like changing the wheels on the bus as it's moving. Took us a while to get this right, though I believe if your company is in an earlier stage and is working through less technical debt it will be much easier to start off on the right foot.
What problems is the product solving and how is that benefiting you?
Problems we are trying to solve: Scale our higest response campaigns to prospects and customers by automating the transmission of campaigns on behalf of our GTM team. The role of the sellers in particular is far lighter, because outreach is configured so that the campaigns are sent on their behalf and their role is just to field the positive responses and close deals.
Benefits we've received from using Outreach: Far more net new prospecting, pipeline growth, ARR growth.
Benefits we've received from using Outreach: Far more net new prospecting, pipeline growth, ARR growth.
Great Workflow & Organization Booster
What do you like best about the product?
The system helps keep our teams organized and holds them accountable for the work they're doing, or what they need to catch up on.
What do you dislike about the product?
I wish there were a few more features, such as single selecting holidays you want to impact your sequencing.
What problems is the product solving and how is that benefiting you?
Connecting to other platforms (Salesforce)
Keeping teams organized
Keeping their work visible
Productivity is analyzable
Keeping teams organized
Keeping their work visible
Productivity is analyzable
Core platform of the Outbound Business Development Stack
What do you like best about the product?
Ease of use, functionality. It is your primary center of activity for an activity-driven role. Analytics are also good, delivering data on all activities performed through the platform (all of them).
What do you dislike about the product?
Email tracking is not the best; lots of processes in the administration of Outreach are redundant or unnecessarily long. There could also be improved search, more intuitive
What problems is the product solving and how is that benefiting you?
Increasing efficiency is the core improvement: more activities, more successes.
Sales Engagement at its finest
What do you like best about the product?
- Easy to use and intuitive
- Takes away the pain of manual outreach
- Tracking engagement facilitates follow up timing & personalization
- Takes away the pain of manual outreach
- Tracking engagement facilitates follow up timing & personalization
What do you dislike about the product?
- Sequences need to be followed up on once finished to make sure prospects aren't left behind/in the unknown
- Many configuration options can be confusing if not enabled properly
- Many configuration options can be confusing if not enabled properly
What problems is the product solving and how is that benefiting you?
- Sales productivity & effectiveness
- Time saved by automating touchpoints with buyers
- More structured sales process
- Time saved by automating touchpoints with buyers
- More structured sales process
A must-have tool for SDRs
What do you like best about the product?
Huge time saver for SDRs. Great for sequencing and automating a lot of their work. It also ensured standardized communication across SDRs.
What do you dislike about the product?
There's not much to dislike, to be honest. A bit more customization in reports would be great.
What problems is the product solving and how is that benefiting you?
We are automating prospecting for our SDRs.
Great tools for reps!
What do you like best about the product?
Lots of useful features such as alerts directly in Gmail and overall very handy to use with the Chrome extension.
What do you dislike about the product?
The tool has lots of functionalities that can be a bit tricky at times when you start using it
What problems is the product solving and how is that benefiting you?
Saving lots of time to focus on higher value-added actions
Recommendations to others considering the product:
Identify very specific use cases you want to solve prior to starting using it without a goal in mind
organised and automated outbound
What do you like best about the product?
Ability to set tasks, track them and see all notes about a prospect/account in one centralized place.
What do you dislike about the product?
sometimes the software can be really slow and have glitches
What problems is the product solving and how is that benefiting you?
Have been able to have a centralised messaging across the sales team
Recommendations to others considering the product:
Make sure your integrations between your CRM and outreach are set up really well.
A must have for outbound efforts
What do you like best about the product?
- Outreach is super customizable
- It goes beyond just a sales engagement platform. It provides you with additional AI and ML-powered features and products
- They have a great knowledge base and support
- It's easy to use even for non tech savvy people
- Great reporting capabilities
- It goes beyond just a sales engagement platform. It provides you with additional AI and ML-powered features and products
- They have a great knowledge base and support
- It's easy to use even for non tech savvy people
- Great reporting capabilities
What do you dislike about the product?
- Syncing capabilities with a CRM can be improved: if a prospect is created in Outreach (for example via Gmail integration), Outreach will try to sync it into your CRM as a Lead unless it has a named account. We don't use the Lead object and we had to find a workaround.
What problems is the product solving and how is that benefiting you?
Outreach helps us to find out what subject lines and the sequence structure generate the highest number of positive replies. It also helps our sales reps and BDRs to cut down tedious manual tasks and lets them focus on selling. We also improved our speed-to-lead by leveraging the power of triggers and automated sequences.
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