Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach Overview
What do you like best about the product?
I love that everything can stay organized in one place. I like that I can set reminders for myself and they will automatically pop up. I haven't used another platform so there's nothing to compare it to but its fairly easy to use.
What do you dislike about the product?
It's not the easiest to use if you are not tech savvy. The filters and falling out of sequence make it easy for things to get lost in the shuffle; especially if you have more than 500 prospects
What problems is the product solving and how is that benefiting you?
Problem-solving is mostly done on my end. I've experienced a few crashes on the platform. But typically, the sync to salesforce is quick and effienct.
Best prospecting/organizational tool out there
What do you like best about the product?
User-friendly interface. Onboarding was easy & much better than our previous tool. Integrations are smooth & make working more efficient. Outreach is a must-have for your sales team! We switched to Outreach. 6months ago Despite the cost, we saw the advantages. After onboarding as a BDR, we instantly noticed the benefits. From template creation to importing contacts at lightning speed, we are very happy with Outreach.io I do feel it is the best prospecting tool out there & we have generated a lot of leads using Outreach.
What do you dislike about the product?
The LinkedIn capabilities are sort of limited. I had to jump back & forth from Outreach to LinkedIn to see the info I wanted to gather. I would also like a link to their LinkedIn that opens in an extension. LinkedIn is so important in cold prospecting & personalizing emails I need to see their profile. Other than that Outreach has been a wonderful tool. If somehow you could see the entire profile, it would be a huge value add.
What problems is the product solving and how is that benefiting you?
Efficiency & task management for our sales team. A huge benefit is staying on top of prospects using creative outreach & the bulk compose feature for marketing materials. Our time to get engagement from a prospect was dramatically increased. Also, the data you can get on sequences is also a huge benefit. You can see what is working & what is not working which allowed your team to pivot quickly. This was the biggest benefit for our team. We loved to quickly see what is getting read, engaged, and focus on those individuals
Recommendations to others considering the product:
If you are looking for a tool for your BDR or sales team- outreach is it. The data they can offer up is unmatched by everything else I have used in my sales career.
Outreach Review
What do you like best about the product?
Outreach makes it very easy to add prospects into sequences
What do you dislike about the product?
Somewhat lacking in click and open email analytics
What problems is the product solving and how is that benefiting you?
Faster getting people into a sequence
Service & Innovation
What do you like best about the product?
From a sequence management standpoint, the most helpful part of Outreach is their Sentiment reporting feature. This highlights discrepancies we'd never been able to quantify in prior sequence-performance reporting. Incredible technology.
Additionally, HUGE shoutout to the Customer Success team. Love the folks I get to work with here, they have all been exceptionally on the ball and very helpful. They make Outreach a true partner to my team and I sincerely appreciate them.
Additionally, HUGE shoutout to the Customer Success team. Love the folks I get to work with here, they have all been exceptionally on the ball and very helpful. They make Outreach a true partner to my team and I sincerely appreciate them.
What do you dislike about the product?
End-user experience has a few limitations when building and adjusting sequences. I think there's some patents in the way of this. Still an excellent product that has a major impact on the effectiveness of our business.
What problems is the product solving and how is that benefiting you?
Beyond the efficiency a sales engagement platform creates for our BDR team, what makes Outreach stand out and what we're using them uniquely for solving is the measurement of messaging performance. No other solution I'm aware of offers the same quality of insights into how our messaging is performing as a program and rep-by-rep.
Serves the purpose for outbound
What do you like best about the product?
Using extensions like ZoomInfo while we are in the profile is more useful. The UI of the list view of prospects for a particular account is more useful and having an option to call within the same view helps the sales team.
Sales sequence is a wonderful feature.
Zoominfo and salesforce are the tools, I use with outreach.
Sales sequence is a wonderful feature.
Zoominfo and salesforce are the tools, I use with outreach.
What do you dislike about the product?
The UI of a prospect view must be improved - The prospects notes field is so small, having an option to edit the layout and the size of each field can help users to adjust it to their preference.
When creating a sales sequence having an option to send it at a particular time of the day is more important and if time zone options are given within the sales sequence, it would be amazing.
Outreach syncing with CRM should be improved for a seamless experience - When updating a phone number/notes / Bad contact information, these are the most important information while outbound, having an option to reflect these in the CRM would reduce repetitive tasks.
When creating a sales sequence having an option to send it at a particular time of the day is more important and if time zone options are given within the sales sequence, it would be amazing.
Outreach syncing with CRM should be improved for a seamless experience - When updating a phone number/notes / Bad contact information, these are the most important information while outbound, having an option to reflect these in the CRM would reduce repetitive tasks.
What problems is the product solving and how is that benefiting you?
I use outreach for booking meetings with my clients via calls, emails, and sales sequence.
Call recording is wonderful to review, the history of email exchanged to a particular prospect is more helpful, and adding prospects to my sales sequence is so easy with the prospects view.
Call recording is wonderful to review, the history of email exchanged to a particular prospect is more helpful, and adding prospects to my sales sequence is so easy with the prospects view.
Recommendations to others considering the product:
Outreach is primarily good for sales sequence.
Easy access to information for all teams
What do you like best about the product?
Outreach has helped us organize customer-facing collateral that all teams can access equally.
What do you dislike about the product?
None so far, we need to work out an internal process to publication (standards).
What problems is the product solving and how is that benefiting you?
Unified location for all customer-facing materials.
Outreach strong solution
What do you like best about the product?
can easily create sequences to prospect. Good to see A/B different messaging to see what lands best. We leverage/integrate outreach with our CRM (Salesforce).
What do you dislike about the product?
The Reporting can be clunky at times, but i've seen it improve as they continue to invest in their product.
What problems is the product solving and how is that benefiting you?
Outreach provides the sales organization a valuable tool to organize and automate all messaging for prospecting. Helps them save significant time and effort with their outbounding efforts.
Recommendations to others considering the product:
Outreach is valueable tool to gain insight into your messaging and auto outbound activities for your sales organization
Great Sales Enablement tool
What do you like best about the product?
I like the overall UI of the software and the UX is ok, but can still be improved.
I like the high and diversified number of touchpoints in a sequence.
I like the high and diversified number of touchpoints in a sequence.
What do you dislike about the product?
I wish it could be a bit more customizable depending on the company's needs. It is primarily helpful to Enterprise SDRs (for example), who have a book of accounts to work and target.
Also, the insight reports needs a bit more work on it.
Also, the insight reports needs a bit more work on it.
What problems is the product solving and how is that benefiting you?
I use it to engage with prospects, for outbound prospecting and calling, as well as it gives me an overall idea of my efforts by having visibility over reports.
Makes our SDR team more efficient
What do you like best about the product?
Easy to build sequences and track results
Good integration into gmail
Prospect lists / filtering
Customer support
Good integration into gmail
Prospect lists / filtering
Customer support
What do you dislike about the product?
I think the sentiment tracking needs to improve
Collections
Lack of collaboration while building out sequences / emails
Call and email times reporting - should be weighted based on amount of volume
Outreach Meetings
Collections
Lack of collaboration while building out sequences / emails
Call and email times reporting - should be weighted based on amount of volume
Outreach Meetings
What problems is the product solving and how is that benefiting you?
Speed to lead
Efficiency and organization among SDR team
Efficiency and organization among SDR team
Recommendations to others considering the product:
Work closely with your sales ops / rev ops team to ensure they are bought into the tool.
Great Outreach Tool for Sales!
What do you like best about the product?
Outreach does integrate from salesforce and can help any outbound role immensely—overall very user-friendly and has a lot of great reports built-in to your account. Great platform that helps enable me in my daily sales role.
What do you dislike about the product?
It's doesn't integrate back to salesforce, which can be super frustrating from an efficiency and productivity standpoint. Outreach has also been offline and glitchy sometimes where we cannot make calls or log emails.
What problems is the product solving and how is that benefiting you?
Has extraordinary follow-up abilities and task setting capabilities to ensure you never forget to follow up with a prospect. Sequences are easy to build out and have a tremendous A/B testing functionality that allows you to make decisions based on data—great insights through outreach engagement.
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