Outreach Sales Execution Platform
OutreachExternal reviews
3,498 reviews
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Game changing
What do you like best about the product?
Significant increase in SDR efficiency. Uniform process and messaging across the various teams. Valuable insights.
What do you dislike about the product?
Frequent downtime of the solution. Less than satisfactory CSM support. Limited view of historical data.
What problems is the product solving and how is that benefiting you?
Uniform efficent process accross the team.
Recommendations to others considering the product:
N/A
Outreach is a complex system that is user friendly that is always improving ways to prospect
What do you like best about the product?
Outreach is very intimidating at first. But once you start playing with it allows you to prospect much faster than you would be manually or using old school excel sheets to orgainizing.
My top featueres inclue;
-the tag feature - allows you to find prospects much more accessible and keep track of events, webinars, etc.
My top featueres inclue;
-the tag feature - allows you to find prospects much more accessible and keep track of events, webinars, etc.
What do you dislike about the product?
we were not having the ability to delete older sequences makes it very hard to find the correct ones over the years. Maybe this is a feature for other companies that use outreach but not having that is hard because when we use attentional calling systems, it is tough to find the correct sequence.
What problems is the product solving and how is that benefiting you?
Just with having such a large sales territory, outreach helps you stay organized and allows you to send emails and touches to many accounts when you would not be able to do so manually.
Sales Reps personal assistant
What do you like best about the product?
Outreach saves my SDRs so much time. It streamlines their day-to-day activities and literally just tells them what to do and when. From an Admin standpoint creating sequences, managing users, and overall set up is very user friendly.
What do you dislike about the product?
Reporting needs improvement. They have come a long way within the last year and provide more analytics on activity, sentiment & sequence performance. However, it's hard to track sequence performance over time and many of the reports have filter limitations.
What problems is the product solving and how is that benefiting you?
Outreach increases daily activity and automizes our overall process. Like I said it tells them what to do and when. Reps are ramping faster than before. Also, provides analytics on whats working and whats not
Standard
What do you like best about the product?
Outbound sales feature, the product just works and communication is solid
What do you dislike about the product?
more features in comparison to Chill Piper will be welcome then it will make full one stop solution.
What problems is the product solving and how is that benefiting you?
Customer engagement by Sales team, sync with CRM issues,
I recommend this sales engagement platform
What do you like best about the product?
Automated sequences, marking tasks as urgent and they pop right up when you log in, voicemail drop (record a voicemail once and press a button to leave your message), calendar scheduling. Integration with Gong
What do you dislike about the product?
Glitches with importing prospects from CRM (in my case SFDC), no client support call center, it would be nice to speak to a human instead of chat. Providing more and better email templates to sell with industry best practices.
What problems is the product solving and how is that benefiting you?
Time management, critical communications are not slipping through the cracks. Once you get everything sequenced, you move quickly through your calls and auto emails or manual emails
Simplifies repeated communications
What do you like best about the product?
Easy to use interface and integrations make it very easy for CSMs to automate their communications and add customized information from other sources to make the email feel personal.
What do you dislike about the product?
Getting some information like Zoom meeting links added to the outgoing email campaigns proved challenging and was definitely a lot of trial and error before we could get it up and running.
What problems is the product solving and how is that benefiting you?
We have saved a ton of manual work. CSMs can now focus on talking to customers instead of sending countless emails.
Great platform for prospecting and outreach
What do you like best about the product?
It's a great tool for organizing contacts into organized outreach patters. You can complete calls, emails, and Linked In messages/connections. I also enjoy that you can take notes on interactions and what happened during calls.
What do you dislike about the product?
I wish there was an auto dialer and that you could complete multiple tasks at one time. Only one window of Outreach should be open at a time otherwise it gets glitchy.
What problems is the product solving and how is that benefiting you?
Prospecting has become simpler and more efficient. It takes you through the steps of calls/emails/other tasks in an easy way and makes you more efficient at doing your job.
Recommendations to others considering the product:
Good product, very similar to SalesLoft.
Premium Prospecting Tool
What do you like best about the product?
Dialer, Salesforce integration, intuitive setup, metrics, administrative functions
What do you dislike about the product?
Price is tough if you're not a large sales organization.
What problems is the product solving and how is that benefiting you?
Standardization of outreach for everyone. Leveraging best practices.
Recommendations to others considering the product:
I'd recommend having an outreach scientist of some sort who is dedicated to helping your teams maximize your use of Outreach. We lacked a person who held everyone accountable to use the tool and help others best leverage the tool.
Perfect for lead and email management
What do you like best about the product?
One of the strongest points of outreach is its reporting capabilities. All data is "clickable" allowing you to actually see who clicked or opened an email. It also makes it extremely easy to A/B test within sequences and templates. Overall, I haven't found any issues or any features that I wish I had that aren't available.
What do you dislike about the product?
$1000 set up fee otherwise you have to do it yourself and they have some weird settings turned on be default. So set up can be a bit time consuming unless you spend the $1000.
What problems is the product solving and how is that benefiting you?
It's been much easier to track the stages of outreach our leads are at and make sure that no follow-up has been missed. The reporting has made it extremely easy to track what's working and what's not. Our biggest issue was keeping everything straight with our SDR team and to be able to see how leads were progressing easily. Outreach has made this extremely easy and has increased our overall productivity tremendously.
Recommendations to others considering the product:
I would recommend either paying the setup fee or be prepared to sit down and work through configuration yourself. There are settings that you'll need to shut off as well as completing any custom fields you need. Also if you want to use Linkedin Features you need the team edition of sales navigot.
Great Sales Tool
What do you like best about the product?
We started utilizing Outreach last year. It was adopted well within the sales organization and helps to automate touchpoints. Our marketing is highly in tune with the email content and stays close to sales on optimizing the messaging.
What do you dislike about the product?
One of the challenges is the process of adding contacts to sequences from SFDC. There is some manual work that has to take place and relies on the contact account owner role.
What problems is the product solving and how is that benefiting you?
One of the problems this helped solve was automating our sales email touchpoints and making sure we are sending the right message to the right contact. This has helped speed up our outreach and opportunity creation.
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