Outreach Sales Execution Platform
OutreachExternal reviews
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Great out of the box, but not very flexible.
What do you like best about the product?
Outreach is a fantastic tool for outbound prospecting straight out of the box. It has a reasonably clean UI and is easy for sales reps to pick up and start using right away. It makes activity tracking easy. The built-in connectors to calendars, inboxes and other systems are great. Finally, the Outreach support team is fantastic! The best SaaS customer support team I've had the pleasure of working with. The knowledge base can be hit and miss sometimes, but jump on chat and you'll have an extremely knowledgeable support agent answer your question in minutes.
What do you dislike about the product?
The backend functionality of Outreach leaves a lot to be desired. It is hard to customize the experience for reps, and the automation capabilities are limited. Reporting looks good at first glance; however, it is tough to drill down and analyze the data further (especially without additional tools). It's also hard to extract reports for further analysis in other systems.
What problems is the product solving and how is that benefiting you?
Scaling outbound sales has been easy with Outreach. It puts the power in reps' hands and enables them to contact lots of prospects with minimal setup easily. It's also helped us automate activity tracking, so reps do not have to track activity manually.
Outreach for professionals
What do you like best about the product?
Outreach is easy to use and schedule the mails
What do you dislike about the product?
Cluttered UI, makes it seem like the entire organisation is coming crashing on to a user.
What problems is the product solving and how is that benefiting you?
Scheduling the outgoing mails alongwith the follow up mails.
Benefits - easy traction for accounts
Benefits - easy traction for accounts
Outreach saves a lot of time!
What do you like best about the product?
It saves a lot of time scheduling calendar invites
Building sequences with the option to toggle on or off different versions of a template
Integrates with various tools, including Salesforce, ConnectAndSell, Gong, LevelJump and Prospect
Dashboard with quick stats so you can check to see which sequences are most effective
Building sequences with the option to toggle on or off different versions of a template
Integrates with various tools, including Salesforce, ConnectAndSell, Gong, LevelJump and Prospect
Dashboard with quick stats so you can check to see which sequences are most effective
What do you dislike about the product?
There is a bit of a learning curve with the platform if you never used it before. Additionally, the integration with LevelJump can get complex to set up. I would highly recommend working with both your CSM and LevelJump representative.
What problems is the product solving and how is that benefiting you?
Outreach has been very helpful for our teams in terms of scheduling meetings by giving access to someone's calendar, especially since we operate internationally.
Great for sending a high volume of prospect emails
What do you like best about the product?
I like the snippets and template options so that you don't have to waste time drafting emails when you're reaching out to a ton of prospects.
What do you dislike about the product?
I disliked how often you had to login and change passwords. I feel like I was changing my passwords once a month.
What problems is the product solving and how is that benefiting you?
Helped with productivity and was able to reach out to more prospects because of it. It's great for setting reminders to follow up as well.
Recommendations to others considering the product:
I think it's a really intuitive tool to use in sales teams.
Recommend Outreach, but they need to work on their outages
What do you like best about the product?
Have lot's of automation capabilities; sequences are easy to configure and use. Users like the UI and say it is easy to use and feel it is stronger than the competition.
What do you dislike about the product?
Have had a lot of outages in the past 6 months which can be very disruptive to our teams. A better, real-time SFDC connection would be helpful to more nuanced automation as well/
What problems is the product solving and how is that benefiting you?
Streamlining SDR and AE call and emailing processes; allows them over the course of the day to call/email many more prospects in an automated fashion for increased productivity
Great for insights and scaling outreach efforts
What do you like best about the product?
-seeing when and how often people have read an email, also helpful when you see that an engaged prospect isn't reading your emails, you can seek out alternatives
-east to use templates to message at scale
-east to use templates to message at scale
What do you dislike about the product?
-locked template options, I realize this is org specific, but I have moved away from using Outreach in companies that use this feature since it removes the ability to tweak templates to your personal voice
What problems is the product solving and how is that benefiting you?
No longer having to copy past emails into dozens of email windows, helps speed up and create a routine around outbound prospecting. It's a great time saver and having insights into what gets opened and what doesn't helps fine tune approach.
Very convenient and easy to use
What do you like best about the product?
It makes responding to my customers quick and easy. I like the default verbiage that I can save for future use.
What do you dislike about the product?
I didn't find anything that I disliked about this software.
What problems is the product solving and how is that benefiting you?
It solves the issue of having to type out repetitive emails fully. The benefit is the amount of time it saves so that I can focus on other tasks.
Outreach - An Honest Review
What do you like best about the product?
Ability to create sequences with pre-panned cadences. Great for getting into a rhythm when making cold calls and removing tediousness such as flipping back and forth from Salesforce.
What do you dislike about the product?
Reporting and Dashboard capabilities and navigation. Unable to drill down or expand upon specific data off of Activity dashboards i.e. calls Made / Emails Sent
What problems is the product solving and how is that benefiting you?
Listening to recorded calls with my team helps to provide first-hand insight and acts as a phenomenal coaching resource to pinpoint areas of opportunity.
Recommendations to others considering the product:
Learn how to use the tool thoroughly before you start creating and activating prospecting sequences
A near-perfect sales companion
What do you like best about the product?
I love that Outreach takes care of the mundane aspects of sales follow-ups, while still allowing a personable approach. For me, the email sequencing capabilities have changed my workflow and enabled me to scale up my outbound, so I can't live without it.
What do you dislike about the product?
There are some technical quirks that make managing sequences a little tedious, as well as in-platform navigation. For example, on the dashboard, clicking "back" removes previously selected filters. It's best to open new tabs when editing multiple records, which is sometimes frustrating.
What problems is the product solving and how is that benefiting you?
We're solving the problem of building a scalable, measurable and automated sales process that still allows for human interaction. As a result, we've seen record quarters and been able to increase our output while retaining a lean team.
Recommendations to others considering the product:
Make sure your CRM is well set up before integrating Outreach, make sure everyone is trained on best practices for sequence management.
great product - but a lot of improvements can be made, especially on the quality of the phone calls
What do you like best about the product?
the UI and ease of use is what i like the best
What do you dislike about the product?
a lot of improvements can be made, especially on the quality of the phone calls
What problems is the product solving and how is that benefiting you?
automating a lot of manual tasks, keep track of your activity
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