Outreach Sales Execution Platform
OutreachExternal reviews
3,498 reviews
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Great tool when used properly
What do you like best about the product?
Analytics and meeting integration. I love the email automation capability as well as the ability to take notes right on the call and bring them up for followups. I also love the ability to see how my peers are talking about our platform so I can improve my own messaging
What do you dislike about the product?
UI needs some work to eliminate clicks. There is so much capability that it gets in the way of efficiency. The search filtering can be improved as well
What problems is the product solving and how is that benefiting you?
Campaigns to customers and driving event attendance and awareness. More efficient use of prospecting time with the automation features
Recommendations to others considering the product:
Make sure you establish training and reenforce because there is a lot to do in the platform
Critical Tool in the sales org
What do you like best about the product?
Outreach is a staple in the life of a BDR/SDR role. SDR's live in this tool every day and it is their lifeline for hitting their number every month and quarter. It's easy to use and has tons of flexibility. Chrome Extension is a must-have as well!
What do you dislike about the product?
There are areas of the product that are underutilized and just don't didn't get trained on them so I feel like it can be a lot. It's very rare, but when Outreach goes down it's the worst! Have Vidyard integration but no Loom integration.
What problems is the product solving and how is that benefiting you?
Calling, emailing, LinkedIn, and all outreach tasks are done in Outreach. It's so easy to pull contacts from Sales Nav and Salesforce into outreach and that helps save so much time. It integrates with all the tools I need it to.
Easy as 1, 2, 3!
What do you like best about the product?
I appreciate having the ability to set-up sequences that are targeted to specific prospect groups easily. Being able to get insight into the effectiveness of said sequences is icing on the cake!
What do you dislike about the product?
Task management should be easier to set-up, manage and change on a whim, but it's currently kind of clunky.
What problems is the product solving and how is that benefiting you?
Reaching all of our target prospects with automated email outreach has been beneficial in creating awareness of our brand. Booked demos are the primary goal, and it's working!
great efficiency
What do you like best about the product?
The most helpful aspects of outreach are in the ability to reach many contacts at once, sync up templates to gmail for easy sending, and email tracking!
What do you dislike about the product?
integration with salesforce is alright, could definitely be better.
What problems is the product solving and how is that benefiting you?
more pipeline generation due to increased outreach, better follow up with tracking metrics
Chief Operating Officer
What do you like best about the product?
Deep functionality, quarterly billing, best product out there to meaningfully engage customers
What do you dislike about the product?
Stronger integration with Salesforce would be helpful, takes time to become a SME
What problems is the product solving and how is that benefiting you?
Our agents have a large number of processes and activities, Outreach keeps us organized
Excellent Sales Engagement Tool!
What do you like best about the product?
I really like how easy it is to import prospects from Salesforce and quickly drop them into sequences. I can then look at how successful our sequences are so we can optimize our "outreach".
What do you dislike about the product?
The integration with Salesforce can be a little tricky and not always very intuitive. I also think it would be great to sequence directly from Salesforce. Still a great tool!
What problems is the product solving and how is that benefiting you?
Problems solved: Improving/setting the standard for how we engage prospects, automating the creation of tasks (events, calls, emails) in Salesforce. Benefits: Leveraging automation to streamline sales motions! Being able to log activities automatically is a huge win.
Outreach makes prospecting simple and efficient
What do you like best about the product?
The Outreach>Salesforce integration is great. It makes prospecting so simple! Building out sequences is so easy and everything is customizable.
What do you dislike about the product?
Support can take a few days to reply to my inquiries. You have to contact support to add more users which can be inconvenient at times. Occasionally the Lead Status does not sync properly, but these are the only issues I've experienced.
What problems is the product solving and how is that benefiting you?
Outreach allows us to contact prospects with customized messaging. Having a system that syncs information easily from Salesforce makes our team much more productive.
Recommendations to others considering the product:
Evaluate your tech stack to make sure this fits into your workflow and you can get the most out of the integrations.
Couldn't have done my job without it!!
What do you like best about the product?
It was the most important tool I used in my role. I used it daily for all outreach activities. I was able to do so many different things with it that made my life easier.
What do you dislike about the product?
Sometimes there were issues with permissions around how to export and import prospects into the tool, but those may have been at the organizational level.
What problems is the product solving and how is that benefiting you?
How to consistently contact and stay in touch with prospects. It also allowed me to see past activities as well as other activities that people have done on the accounts.
Easy to use and fairly effective
What do you like best about the product?
Real-time insights regarding email engagement - emails/calls
What do you dislike about the product?
Bulk tools could be improved for how to mass import contacts from CSV files.
What problems is the product solving and how is that benefiting you?
Opens and reply rates are shown - but click rates are not being accurately shown.
Easiest way to automatically sequence leads/contacts based on criteria!
What do you like best about the product?
Adding Outreach nodes within Leandata only requires a Drag and Drop and selecting the Sequence you want to use for the Lead/Contact. All the criterias leading to identify those contacts are handled directly in Leandata
What do you dislike about the product?
Had to re authorize the Outreach-Leandata user even though it said it was already authenticated to show new sequences created in Outreach in the LeanData nodes. Apart from that technical issue that's easy to solve, nothing disliked
What problems is the product solving and how is that benefiting you?
It's easier automating the sequences in Leandata rather than creating the different triggers in Outreach
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