Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach Review
What do you like best about the product?
Really like the simplicity of the platform. Also really enjoy the customer service support - if I have any questions or issues the CS team is incredibly responsive and more than willing to help with any situation that arises. They even send along screenshared GIFs as examples to help solve problems that come up.
What do you dislike about the product?
There are a couple of features that would be nice to have, including the ability to filter prospects by given characteristics. I believe now you can only fiter by tag, but having the ability to filter down further would be very beneficial.
What problems is the product solving and how is that benefiting you?
We are solving the issue that many small business owners have of finding affordable, on-demand finance professionals. Through Outreach, we've been able to target a large audience, and increase our footprint substantially. We've been able to reach a mass number of prospects through targeted drip campaigns, helping to grow our top line revenue.
Dynamic Email Tool For Prospects
What do you like best about the product?
Absolutely love using Outreach. It is the best way for me to see response and open rates for campaigns and helps me course correct any campaigns that I feel that I need to work on.
What do you dislike about the product?
A few times Outreach will loose sync with my inbox, so I will email/sequence a prospect that will see no touches or activity because it is waiting to resolve the sync. If I click retry it often times works, but I would love for it to auto resolve if possible in the future.
What problems is the product solving and how is that benefiting you?
This helps the workflow of my organization greatly. I can focus more on researching and less on crafting individualized emails.
Recommendations to others considering the product:
Understand the product before sequencing. It is important to fully grasp how Outreach is setup for your org (i.e. scheduling, prospect, finished rules, etc.)
Outreach has streamlined the way I select who to call and Shelbi has been a tremendous resource!
What do you like best about the product?
The fact that I'm no longer browsing Salesforce queues to find people to call. Outreach (with the proper implementation and configuration with our Marketing software) aggregates all the people I want to call into easy to go through tasks.
What do you dislike about the product?
The initial implementation was more difficult that I would have hoped for, but not because we didn't have great support from Shelbi, but because our internal Marketing system was not perfectly set up and created a Domino effect in how we used Outreach initially.
What problems is the product solving and how is that benefiting you?
Faster lead processing, faster qualification, and improved efficiency.
Recommendations to others considering the product:
Get it!
Best mail merge tool I've used
What do you like best about the product?
Outreach gives you real-time depth into all your data. Contacts are paused when they are out of office, your tasks (personal emails and calls) are forwarded to you, and there's many more. Comparing templates and seeing what's actually working has never been easier.
What do you dislike about the product?
Just like any software, you're always going to experience bugs and glitches. Outreach has a few, sometimes a bulk action may take longer than expected, but all around it's a great tool. Also, can take some time to fully integrate into salesforce, the way you like.
What problems is the product solving and how is that benefiting you?
Increasing sales. Outreach is letting me contact more people, on a personalized level. I learn what emails are connecting with prospects and doubling down.
Recommendations to others considering the product:
Better than Yesware and many other sales tools out there!
Mark Geaslen's Review
What do you like best about the product?
The personalized numbers for any area code. I love that you can see if someone has opened/read an email or not. The calling works perfectly. It is very easy to be organized with outreach.
What do you dislike about the product?
I have yet to find something wrong other than the occasional lag. Sometimes it will lag and not let me hang up the phone. It's great!
What problems is the product solving and how is that benefiting you?
Knowing the percentage of calls back. It is very easy to track back to a certain call and read any notes left. I love that you can see a day by day analysis of how I am performing.
Outreach.io - the only tool I've taken 10 mins out of my day this year to write a review for
What do you like best about the product?
Sequences - the ability to create an automated e-mail/phone campaigns, with custom fields and settings to make it tailored to each prospect.
What do you dislike about the product?
Tasks - it needs to be easier to complete tasks, some way to better prioritize so that they can be execute quicker (e.g. certain prospects should be HIGH VALUE)
What problems is the product solving and how is that benefiting you?
1) Taking less time to e-mail and reach out to more people 2) Making sure no prospect slips through the crack
*Outreach can improve on helping each user with #2
*Outreach can improve on helping each user with #2
Outreach: A Helping Hand To Our Business
What do you like best about the product?
The ability to automate correspondences in a controlled manner with a personalized message that is not received in a "span-like" manner.
What do you dislike about the product?
I have yet to identify a function of Outreach's Product or Service that I dislike.
What problems is the product solving and how is that benefiting you?
In today's world of recruiting, the ability to connect with qualified candidates in a timely manner to share details of an opportunity requires multiple touch points in a timely manner. Outreach allows me to automate email correspondences, a time-consuming aspect of my job, and focus my time and energy on the other touch points and technologies that require my attention.
Recommendations to others considering the product:
If you are in a position such as marketing, sales, recruiting, etc. that requires you to communicate with a high volume of contacts using multiple touch points, you might find that sending personalized emails to a target audience to be an arduous, but critical component to your day to day operations. Outreach allows you to personalize and automate targeted email messages regarding your product or service to a large target audience without taking time away from your other day to day activities.
Great tool, lots of options
What do you like best about the product?
I love being able to sequence many people and pre-schedule emails. The auto-fill option makes my life much easier. Outreach also does a good job of prioritizing tasks within my 360 view, it really knows who I should focus on contacting.
What do you dislike about the product?
The only annoying thing I have found so far is that there is no back button within outreach, so often you click back to "prospects" or whatever and you start at zero, particularly within the Salesforce extension. An Outreach specific back button would be wonderful!
What problems is the product solving and how is that benefiting you?
The business problem is not being able to email enough people quickly with personalized, information messages, but Outreach solves that.
Recommendations to others considering the product:
I'm not sure what else is out there, but Outreach seems like a top-notch communication solution.
Great Product!
What do you like best about the product?
I really enjoy being able to create custom sequences that have landed many different prospects in my field of Leads. Thanks to Outreach for creating such an easy to use product.
What do you dislike about the product?
There really isn't anything that I dislike about this product.
What problems is the product solving and how is that benefiting you?
I have realized how many different individuals I could reach in my line of work through Outreach because of its reuse capabilities.
Outreach is awesome.
What do you like best about the product?
It's intuitive to use and the functionalities Outreach comes with are really great.
What do you dislike about the product?
The cost... but I guess that's what you have to pay for an enterprise-level solution.
What problems is the product solving and how is that benefiting you?
We can do the work of many with just a few.
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