Outreach Sales Execution Platform
OutreachExternal reviews
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Great tool for productivity
What do you like best about the product?
I love that I can call and email without having to log that back into Salesforce. It has a great UI. I enjoy customizing my sequences, and getting creative with how I get in touch with people.
What do you dislike about the product?
I think Outreach can improve on prioritization of tasks. They recently came out with a way to prioritize based on importance of lead, however I think prioritizing by time zone would be the best way to do this. I have to call Europe, East coast, west coast, and Australia, and sometimes it will be past 5 PM in Europe when I finally get to that task. The ability to prioritize based on time zone would be a HUGE feature for me.
I also don't love that Outreach overrides lead status sometimes. I'll want to immediately change the lead status in Salesforce, and often times Outreach will go in and change that after the fact. Not a huge deal, but I think a little AI would solve this issue.
I also don't love that Outreach overrides lead status sometimes. I'll want to immediately change the lead status in Salesforce, and often times Outreach will go in and change that after the fact. Not a huge deal, but I think a little AI would solve this issue.
What problems is the product solving and how is that benefiting you?
Much of sales is persistence and timing. Outreach solves for both of these very well.
Great for sequences
What do you like best about the product?
I really enjoy the fact that I can throw accounts and leads into a sequence. It frees up a lot of my time.
What do you dislike about the product?
I don't like fact that I have to sign in every once in a while and it never tells me when I signed out.
What problems is the product solving and how is that benefiting you?
Solving the time suck of reaching out to prospects multiple times. Solved a lot of admin work as well.
Outreach is a great tool for customer engagement.
What do you like best about the product?
Outreach helps to organize prospects and allow tracking of responses. It houses the information in a way that is easy for a sales rep to review communications progress.
What do you dislike about the product?
As an administrator of the tool for the field, I have received comments about how the tool is not as "user-friendly" as it could be. Setting up the tool can be cumbersome, but once a sales rep continues to explore the tool, the benefits are apparent.
What problems is the product solving and how is that benefiting you?
Outreach allows the field to send out personalized emails to a large audience. Being able to automate prospecting and nurturing is very valuable.
Great product - missing Outlook plug-in
What do you like best about the product?
Great integration with Salesforce and tracking email success
What do you dislike about the product?
Should be a plug-in for Outlook as would mean you're not moving between screens.
What problems is the product solving and how is that benefiting you?
Not losing leads and being able to manage campaigns.
Convenient One-off Email Management
What do you like best about the product?
One central hub that houses all of your one-to-one emails, making it easy to stay on top of all of your direct email sequences.
What do you dislike about the product?
Configuring and syncing mailboxes takes more time than it should.
What problems is the product solving and how is that benefiting you?
By sending one-offs in mass, we are able increase open and respond rates.
Outreach makes my life easier
What do you like best about the product?
Outreach makes prospecting client leads so much easier. I love how the follow up emails are done for me. The ability to customize email sequences has made my job so much easier as a business development executive.
What do you dislike about the product?
Sometimes when a prospect replies to one of my emails in a sequence, they'll still continue to receive emails as if they haven't responded yet.
What problems is the product solving and how is that benefiting you?
I used to spend several hours each week emailing potential clients one by one... no more! The ability to reach out to multiple people/email addresses at once is so convenient.
Recommendations to others considering the product:
Try it! It's a fantastic product.
Outreach - the 'next level' in email I needed!
What do you like best about the product?
"Outreach everywhere" is a really convenient plugin. It makes it very easy to navigate through Outreach using other tools/services that are part of my day-to-day.
What do you dislike about the product?
A bit clunky with new updates from time to time. Sometimes patches take a while to go live - standard growing pains for a service as new as outreach.
What problems is the product solving and how is that benefiting you?
Being able to automatically reach out to new potential clients as soon as they sign up for a trial is helpful - I pair this with my calendly link to allow clients to schedule time to chat. The overall benefit of being able to streamline first contact, to setting up a meeting, with minimal effort on my part, is really great.
Customer using it in a sales role
What do you like best about the product?
Ability to see who has opened and responded to emails and create tasks based on this. Also being able to set email sequences.
What do you dislike about the product?
A bit clunky to use. Doesn't sort well and needs better reporting tools.
What problems is the product solving and how is that benefiting you?
Knowing who is viewing emails and effectiveness of campaigns.
Recommendations to others considering the product:
It offers a lot of strengths and I would highly recommend it but be aware of limitations in reporting and views in GUI.
It's been a game changer
What do you like best about the product?
The thing I like the best is the 360 degree view that prioritizes your tasks for the day
What do you dislike about the product?
It is a bit annoying that there is no back button or easier way to navigate
What problems is the product solving and how is that benefiting you?
I'm saving a bunch of time on my email campaigns by being able to email blast customers.
Account Manager
What do you like best about the product?
Great way to organize emails and work, especially with the Salesforce integration
What do you dislike about the product?
Sometimes emails are being sent out with knowing, however this may be more internal/user permission settings
What problems is the product solving and how is that benefiting you?
Enhanced my communication with all my clients. Makes my job easier and saves time.
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