Outreach Sales Execution Platform
OutreachExternal reviews
3,495 reviews
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The best sales engagement platform in the industry
What do you like best about the product?
I am amazed at all the features that Outreach has to offer! From automated dialling and call recording, to lead scoring and performance tracking tools, data management resources, contact list creation and so much more, it's easy to see why Outreach is such a great tool for improving productivity in any environment. With the addition of a free trial period, onboarding new prospects is easier than ever with this robust web or cloud-based platform designed specifically for outbound business activities.
What do you dislike about the product?
I really dislike the way Outreach handles the scheduling process as it makes it difficult to send out timely communications. I also find that data accuracy can be an issue and although you can monitor email opens - the auto-fill features can sometimes fail, resulting in incorrect use of prospect names or companies. Also, once tasks (emails, phone calls, etc.) have been set up by someone, they cannot be easily changed.
What problems is the product solving and how is that benefiting you?
I no longer have to worry about manually searching for contacts and devising outreach methods. The Outreach platform provides me with a number of features that help streamline my work, allowing me to be more productive and spend less time on the task at hand.
Great potential and abilities although limits exist
What do you like best about the product?
I appreciate the ability to organize in a way that makes sense. The various tools/structures can be utilized differently depending on the user which is helpful.
What do you dislike about the product?
Reporting needs work. Often I am left piecing together different views to get the whole picture. Reporting can also "appear" differently depending on where you are looking, and it is often hard to communicate this to leadership. It's hard to report on reporting that is shared through Outreach. I build out my own sequence performance review weekly, which takes 2-3 hours. Exporting details can also be hard as there is a 75-character cut-off of the sequence name, which is less than ideal. There are many things I would change about reporting.
What problems is the product solving and how is that benefiting you?
It allows our marketing team to control the follow-up content for our campaigns/events. This allows for a better narrative and quicker follow-up post-event.
Light weight Flexible tool for Marketing
What do you like best about the product?
The Best part of Outreach is it has Chrome extension and its simply plug and play with hell lot of features for any marketing user to generate a lead into an opportunity
What do you dislike about the product?
Worst part of its just a Chrome extension which can do a lot of things but due to involve in the Browser cache, it sometimes throws weird errors
What problems is the product solving and how is that benefiting you?
Generating Opportunities by continuing to monitor our leads and helping them resolve thier queries by syncing with Salesforce
Almost perfect
What do you like best about the product?
I have been working with Outreach for almost three years now.
Since then, Outreach has kept improving its solution.
Having to work all around the globe, it has been easy to send meetings, emails or calls in a great variety of time zone.
The user interface is also very intuitive. You can create or enhance content based on a rich data environment; so you focus on the most responsive potential customer.
I have been happy with the tool and strongly recommend it.
Since then, Outreach has kept improving its solution.
Having to work all around the globe, it has been easy to send meetings, emails or calls in a great variety of time zone.
The user interface is also very intuitive. You can create or enhance content based on a rich data environment; so you focus on the most responsive potential customer.
I have been happy with the tool and strongly recommend it.
What do you dislike about the product?
The search engine for picking a different time zone is clunky.
Let's say I have to send my availabilities to someone in Switzerland. I have no time zone suggestion when typing "Switzerland."
So, the user has to find a city in the same time zone. In that case, it would be Zurich.
Let's say I have to send my availabilities to someone in Switzerland. I have no time zone suggestion when typing "Switzerland."
So, the user has to find a city in the same time zone. In that case, it would be Zurich.
What problems is the product solving and how is that benefiting you?
- Focus on responsive potential customers.
- Enhance our content based on real-time data.
- Sort prospects and customers based on whatever filter we want.
- Create effective sequences.
- Enhance productivity
- Enhance our content based on real-time data.
- Sort prospects and customers based on whatever filter we want.
- Create effective sequences.
- Enhance productivity
The Rolls Royce of Email Automation Tools
What do you like best about the product?
Outreach is the best email automation tool with the most features available to use out of the box. As long as you have the bandwidth to manage a tool of this magnitude, it's a phenomenal choice.
What do you dislike about the product?
Their support is pretty slow which can be frustrating given the complexity of the tool due to it not sitting right on top of Salesforce and the amount of capabilities and features it provides.
What problems is the product solving and how is that benefiting you?
Email at scale - it lets us prospect into a vast array of prospects at scale which isn't possible without an email automation tool
Really useful tool with an incredible customer support
What do you like best about the product?
Ease of use
Customization possibilities
Customer support is very responsive
Customization possibilities
Customer support is very responsive
What do you dislike about the product?
Honestly not many complaints
Some additional features around connecting outreach reports to Salesforce would be nice to have
Some additional features around connecting outreach reports to Salesforce would be nice to have
What problems is the product solving and how is that benefiting you?
Sending mass emails with each email personalized.
Creating sequences that help include multiple touch points
Creating sequences that help include multiple touch points
Decent tool for outbound call and email tracking
What do you like best about the product?
Integration
IVR
Task
Email campaign
Ease of use
Recordings
IVR
Task
Email campaign
Ease of use
Recordings
What do you dislike about the product?
Could have been better and add more feature like other tools are offering
What problems is the product solving and how is that benefiting you?
I lead a team of 20+ BDM and BDR, so my team need to setup meetings in order to setup team uses outreach to call prospects and run email campaign.
Best in class enterprise engagement platform
What do you like best about the product?
Great product experience, high functionality
What do you dislike about the product?
There isn't much I dislike about outreach, it's a pretty stellar platform and it works exceptionally well for enterprise sales teams.
What problems is the product solving and how is that benefiting you?
Best sequencing tool in the business. Take a lot of legwork to get up to par, and a ton of management thereafter to perfect, an AI-GPT tool would be massively helpful as an addition
Combine outreach with favoured tools to drive sales growth
What do you like best about the product?
provides sales teams with a comprehensive and optimised tool for tracking key data. It allows for effective consolidation of contacts, leads, accounts and more from multiple sources with support for LinkedIn, email systems such as Gmail or Outlook, Salesforce integrations and other plugins. In addition, the customer support team is incredibly responsive when it comes to suggesting new ways to improve products and services. Having all of this functionality in one convenient place allows for tremendous growth potential.
What do you dislike about the product?
I find the complexity of Outreach daunting and challenging to train new staff on. In addition, its search function is not optimal for finding leads that require significant data entry. Finally, automated broadcasts can be aggressive and can feel intrusive; however, email automation software offers significant benefits despite the initial cost.
What problems is the product solving and how is that benefiting you?
I've benefited from outreach by being able to more easily reference credible external sources on our website. This gives customers greater confidence in my work and makes them more likely to engage with it.
Robust product, with some really great features
What do you like best about the product?
It is very robust. Lot's of features available that meet our needs and then some. The user face is easy to navigate and is effective for SDR's and AE's to use. Call sound quality is usually pretty good.
What do you dislike about the product?
Even after saving a setting or update to a contact, you have to refresh the page to see the change or update. There are times where screens load slowly. It does require a decent about of administration work to keep everything humming along - but I suppose most tools like this do.
What problems is the product solving and how is that benefiting you?
Outreach helps us efficiently cold call and email. It keeps everyone in the sales organization on the same page across our different channels of out reach. We also use Outreach to manage SDR and AE activity.
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