Outreach Sales Execution Platform
OutreachExternal reviews
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Great tool for Sales Development
What do you like best about the product?
Easy to use interface, great support team, sequences feature to automate a lot of daily tasks
What do you dislike about the product?
The tool needs admin attention for ensuring data is correctly syncing back with CRM systems.
What problems is the product solving and how is that benefiting you?
Automating regular sales tactics, better reporting of sales development function
Good start, development proceeding well
What do you like best about the product?
Flexible - lets us use many custom fields and actions and makes them feel native to the Outreach interface
What do you dislike about the product?
Lists, views not intuitive - they are steadily improving here, but it can be confusing to understand exactly what list I'm looking at or how to filter a list to get the accounts or prospects that I'm looking for.
Interface can be slow - loading can be quite slow, and often requires a refresh to update
Interface can be slow - loading can be quite slow, and often requires a refresh to update
What problems is the product solving and how is that benefiting you?
Let's me manage a high volume of email prospecting to various groups, gives me the basic level of analytics I need to see how successful I am at it.
For the most part works very well
What do you like best about the product?
When everything works well it's an amazing tool. What I love is the ability to customize the outbound emails you're doing at scale.
It's a robust tool.
It's a robust tool.
What do you dislike about the product?
Sometimes small features are broken.
Sometimes when you do things like delete tasks or reschedule tasks an error code pops up.
It's hard to see all outbound emails as well.
Sometimes when you do things like delete tasks or reschedule tasks an error code pops up.
It's hard to see all outbound emails as well.
What problems is the product solving and how is that benefiting you?
In sales the biggest problem is sending lots of personalized emails as scale. This tool helps me do so.
Recommendations to others considering the product:
It's a great tool. I've heard it's expensive, but great for teams looking to grow an SDR team and move up market.
Might not be the best tool for small companies.
Might not be the best tool for small companies.
Great, streamlined lead generation too
What do you like best about the product?
The ability to seamlessly connect with my gmail and email client.
What do you dislike about the product?
At first, it is difficult to set up. The on-boarding process can take a while.
What problems is the product solving and how is that benefiting you?
We are using Outreach to contact leads with targeted email campaigns followed up by calls. Through the tool, we are able to secure more leads and business.
A Necessity
What do you like best about the product?
There are 2 things I use daily with Outreach, the ability to see who is looking at my emails in real time, and the sequence system. The ability to see email opens in real-time has helped me secure many deals. I reach out when a prospect is looking at the email because I know it's on their mind and it makes the conversation much smoother. Also, the sequences are super handy. One more thing, making a call list through outreach makes logging them much easier and time effective.
What do you dislike about the product?
I've had issues halting or pausing sequences when someone responds to an email. Perhaps it's on me, but it was pitched to us that prospects would be moved automatically. I've had to send multiple apology emails to people saying they didn't want to be emailed at the time and would get an email the next day or two.
What problems is the product solving and how is that benefiting you?
See above
Slick integration
What do you like best about the product?
I like that it easily connects to my salesforce.com account as well as my gmail account and has easy to use plug-ins so I don't need to leave those systems to use outreach.
What do you dislike about the product?
It can be a bit buggy and can be prone to cause errors when you have too many people sequenced
What problems is the product solving and how is that benefiting you?
We have an SLA with marketing to do a 8-point touch with marketing qualified accounts, so outreach helps us keep track of the touchpoints easily.
Recommendations to others considering the product:
Very good for outbound lead prospecting, email templates, call centers
Outreach makes my job easier by automating 60% of my emails
What do you like best about the product?
Email scheduling is very helpful when working across time zones and territories. I also like how creating sequences and building in multiple email and call touch points builds out my weekly workflow.
What do you dislike about the product?
More Salesforce integrations would be helpful, it would be nice to see how I prioritized the accounts in salesforce and notes.
What problems is the product solving and how is that benefiting you?
Work flow management, email management and time management. My follow ups are much better.
Great Sales Engagement Tool that Integrates with Salesforce
What do you like best about the product?
Auto logging emails and calls, recording calls and allowing for automation.Outreach Voice success
High email deliverability, Ease of use and setup on the platform, Top-notch support from our Customer Success or Support team, Necessity in your sales stack
High email deliverability, Ease of use and setup on the platform, Top-notch support from our Customer Success or Support team, Necessity in your sales stack
What do you dislike about the product?
Only works on standard phone numbers, does not allow you to call people that have opted out of emails.
What problems is the product solving and how is that benefiting you?
having an integrated dialer and email sending tool in SFDC
Recommendations to others considering the product:
Make sure you see how your current workflow is impacted and plan for the downtime it will cause to switch
Outreach - Sales Campaign Automation
What do you like best about the product?
Elegant UI and integration with Gmail/Chrome and Salesforce.
What do you dislike about the product?
Lack of good onboarding/setup for new teams/users.
What problems is the product solving and how is that benefiting you?
Structured inbound and outbound lead development. Sales team email and activity integration back into Salesforce.
Outreach Review
What do you like best about the product?
I enjoy the simplicity and that everythings syncs together at ease. Also customer care is fast at resving issues if any arise.
What do you dislike about the product?
There is not much I dislike, perhaps that some errors occur here and there for no reason or the phjone application part does stop working. Little fixes I believe.
What problems is the product solving and how is that benefiting you?
I am utlizing the tool to connect with prospects and growing campaign. I also am able to email right after a call with ease.
Recommendations to others considering the product:
It's not salesforce but it's also different. It's a great software and CRM to use when wanting to track calls and emails.
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