Outreach Sales Execution Platform
OutreachExternal reviews
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Great for customer "outreach"
What do you like best about the product?
The ability to design sequences that can manually send themselves is invaluable when designing a "drip" marketing campaign to users. The way outreach syncs with Salesforce is also an INCREDIBLE time saver so information doesn't have to be logged or uploaded in two places.
What do you dislike about the product?
You can't upload contacts into a template without making it a one-email sequence which is rather annoying. Oftentimes outreach will drop calls and/or you are not able to use the "menu" on a call (ie. press 1 to speak with X) when calling through the platform.
What problems is the product solving and how is that benefiting you?
Marketing, user outreach, email performance metrics
OtReach Review
What do you like best about the product?
It allows you to manage your sales pipeline effectively by sequencing contacts.
What do you dislike about the product?
Sometimes its difficult to import prospects in different ways.
What problems is the product solving and how is that benefiting you?
I use it on a day to day basis to complete my sequenced sales activity. Be this basic cold calling or different campaigns.
Recommendations to others considering the product:
Its a great tool for managing your sales force and your own individual needs.
Outreach is my sales brain
What do you like best about the product?
I love the task automation tool. By putting my leads and opportunities into sequences, I can just push play and let Outreach tell me what to do next. The less I have to think about what comes next, the more I can just smile and dial.
I also love all the software integrations that are offered!
I also love all the software integrations that are offered!
What do you dislike about the product?
Sometimes the permissions can be frustrating. I'll need to call someone, but the software will tell me I don't have rights to contact them, but I won't know why. Probably just an admin setting, but it would be nice to have a little mk ore visibility into the restrictions, even if I can't change them.
What problems is the product solving and how is that benefiting you?
Emailing, calling and organizing leads and lead campaigns.
Positive Outreach review
What do you like best about the product?
Customer support
Reliability
Lauren K. is the best, give her a raise
Reliability
Lauren K. is the best, give her a raise
What do you dislike about the product?
Slow product improvement process
Too much reliability on Salesforce
Too much reliability on Salesforce
What problems is the product solving and how is that benefiting you?
I need reps doing more activity, more efficiently. Outreach has been able to meet those needs somewhat, but not to the level I would have hoped. This might be an unfair statement since other competing products haven't been able to meet my expectations as well.
Recommendations to others considering the product:
It's Outreach v. SalesLoft. There are many other smaller players that can give you more customization at a cot, just depends on your business. Outreach is already trying to stick us with "add-on" costs.
Any sales professional NEEDS this product.
What do you like best about the product?
Love seeing who has opened my emails! No longer wasting time on those not interested!
What do you dislike about the product?
Sometimes it can be difficult to keep track of people in/out of sequences. Like sending an automated email to someone who didn't respond via email, but gave me a call.
What problems is the product solving and how is that benefiting you?
SAVING SO MUCH TIME no longer having to individually email each prospect.
Easy Email Automation
What do you like best about the product?
Outreach automates email campaigns and email engagement with prospects. The solution is fairly simple. Its really easy to click around with no training and pick up the solution.
What do you dislike about the product?
Their support is not great. Usually are unclear in there responses and it take a few back and forths to get resolved.
What problems is the product solving and how is that benefiting you?
As a company, we can share templates and emails that we commonly use. Its easy to identify which emails are working best and have the highest engagement. Using Outreach you can also find prospects clicking on emails or opening and then spend your time on those warmer leads.
Task Management is Fantastic
What do you like best about the product?
I love the task management, sequences, snippets, & ease of use.
What do you dislike about the product?
Can be a bit buggy at times, but overall it's great.
What problems is the product solving and how is that benefiting you?
Actively interacting with clients in a timely, organized fashion.
Great, Easy-to-Use Platform
What do you like best about the product?
Sequences, and how easy it is to place contacts in appropriate sequences.
What do you dislike about the product?
I dislike that if I am writing an email and have to switch between tabs to reference something, I will lose the email I am writing if there is another Outreach contact on that separate tab.
What problems is the product solving and how is that benefiting you?
Sales development and marketing outreach
Recommendations to others considering the product:
Definitely test it!
Outreach.io is the most complete Sales Enablement Tool
What do you like best about the product?
Love the interfaces, you have options to use in Gmail/Google Calendars or on a standalone web platform. Additionally, SFDC integrations make the tool more powerful and add value to sales management. Tracking for emails, calls, and meetings is centralized so Sales leaders can see a birds' eye view of the entire process.
What do you dislike about the product?
There is a bit of a steep learning curve, that comes naturally with any robust solution. Also, integrations, rules and syncing with Salesforce and other platforms can be daunting. Outreach.io does offer an onboarding offering, but we chose to try it alone.
What problems is the product solving and how is that benefiting you?
Outreach enables us to track email communication effectiveness and prioritize our time and messaging where it is most effective. We have better transparency on the whole conversation and leverage insights to approach every new prospect more effectively.
Great at keeping you organized
What do you like best about the product?
Big fan of outreach. The SFDC integration is great and the ability to track my email opens helps a ton. You can also track clicks on content you send you can figure out who is engaging. The intelligence tiles assist in keeping company/prospect content to one screen to help make my outreach more efficient. You can easily disposition and add notes to calls which allows you to keep track of where you left off. It definitely allows you to scale your outreach to prospects.
What do you dislike about the product?
I wish I could organize all my contacts by prospect engagement. You can really only do this with prospects that have open tasks.
Sometimes the calls drop or the headset will disconnect. However, support is usually readily available so when those issues do occur you can usually get someone to help you relatively quickly.
They beta tested voicemail drop for a while, which I loved but then they took it away. Perhaps they will roll it out again soon but it was very helpful and streamlined reps workflows.
Sometimes the calls drop or the headset will disconnect. However, support is usually readily available so when those issues do occur you can usually get someone to help you relatively quickly.
They beta tested voicemail drop for a while, which I loved but then they took it away. Perhaps they will roll it out again soon but it was very helpful and streamlined reps workflows.
What problems is the product solving and how is that benefiting you?
organizing outreach and being able to AB test subject lines and email content. Allows us to track phone calls and ensure that our reps are utilizing proper talk tracks with prospects.
Allows us to scale our outreach so we can engage with multiple prospects simultaneously.
Allows us to scale our outreach so we can engage with multiple prospects simultaneously.
Recommendations to others considering the product:
Demo it, you'll love it.
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