Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach for Cold Calling
What do you like best about the product?
Outreach helps me reach more contacts faster through their 'tasks' schedule. The best part about Outreach is their Sequences, which automate the process of sending emails and following up with calls. It significantly reduces my time spent prospecting!
What do you dislike about the product?
The only thing that could improve Outreach is logging a call on a prospect and having it complete the Sequence task. If it was intuitive enough to mark those tasks complete, it'd be much more efficient.
What problems is the product solving and how is that benefiting you?
I'm significantly reducing my time spent prospecting and automating my prospecting emails. This is a huge benefit to me because I have prospective clients responding to emails that were automatically sent out!
Great solution for reaching out to prospects
What do you like best about the product?
Easy to send mass sequences to large groups of contacts.
What do you dislike about the product?
Rules setting and defaults are confusing sometimes
What problems is the product solving and how is that benefiting you?
Reaching out to prospects.
Recommendations to others considering the product:
I recommend it because it's easy to use.
My preferred sales tool
What do you like best about the product?
Outreach has a lot of customization options. I can use any sending mailbox, timing, A/B test and control the pipeline from a lot of different places. This allows for a more flexible management and control. Also, using separate menus for controlling, I can apply very focused adjustments within the campaign.
Their support is great and provides lots of insight. They often share videos and screenshots when discussing a complex issue.
Their support is great and provides lots of insight. They often share videos and screenshots when discussing a complex issue.
What do you dislike about the product?
Sometimes all the customizing options become a little too overwhelming. The tools and UI feel less intuitive the more you proceed. Their documentation is very good. But it is easy to mess up the campaign unless you are very careful.
The support is sometimes slow to respond. Can not control some user features like adding mailboxes and have to ask support everytime.
The reports are a little difficult to understand, especially they numbers of email ready to go only updates if the are activated in pipeline. Autoactivation of emails are not reflected here.
The support is sometimes slow to respond. Can not control some user features like adding mailboxes and have to ask support everytime.
The reports are a little difficult to understand, especially they numbers of email ready to go only updates if the are activated in pipeline. Autoactivation of emails are not reflected here.
What problems is the product solving and how is that benefiting you?
I can send cold emails to multiple audiences from different sales channels and using customized approaches. It saves my time. It makes for super easy collaboration between sales reps as well. It is very easy to conduct the full sales process from one place without changing users. Especially temporarily taking over the conversation from a teammate is seamless.
Recommendations to others considering the product:
Read the documentations and dont hesitate to ask for support. They have great people waiting to help you.
Really great tool for sales people
What do you like best about the product?
I really like how easy it is for me manage my email outreach through the software. I am able to look at analytics like open rate, response rate and CTR. This is really important for me because I can use this information to craft my outreach strategy.
What do you dislike about the product?
Emails i send through outreach log into salesforce, but once I follow up through the gmail client it does not track. I wish there was some sort of connecter that I could use through outreach vs having to find it through the chrome store.
What problems is the product solving and how is that benefiting you?
Email outreach
Cold call outreach
Cold call outreach
Recommendations to others considering the product:
Make sure you are properly trained. Took me quite a while to get the hang of it before I could fully utilize the software.
Outreach helps us to engage prospects and turn them into customers
What do you like best about the product?
An organized series of phone calls and emails helps my team stay on task and organized. The platform uses both automated and manual emails, task and phone calls set up in custom sequences that ensures prospects do not fall through the cracks while trying to build a relationship. The customer service has been great and Outreach is always upgrading the platform to create more ways to engage prospects and customers.
What do you dislike about the product?
Some of the reporting could be enhanced which they recognize and are enhancing.
What problems is the product solving and how is that benefiting you?
We are engaging with more prospects and having more conversations which has resulted in increased lead volume.
Outreach is great for inside and outside sales reps looking to streamline their outreach
What do you like best about the product?
They make it really easy to manage multiple campaigns at once, track replies/opens, understand who's finished the sequence, and log calls during the process.
What do you dislike about the product?
Can be complex and difficult to understand what's going on at moments. There's a lot you can do with this tool and can be overwhelming at times.
What problems is the product solving and how is that benefiting you?
Scaling outbound sales. Significant increases in outbound opportunities generated.
Recommendations to others considering the product:
Do your due diligence and look at all the options on the market.
Great automation platform, unintuitive UI but amazing features once you get used to it
What do you like best about the product?
Automations of sequences, a good SFDC integration, and very flexible to configure for what you're looking for!
What do you dislike about the product?
UI isn't the easiest to approach (a lot of features like heat maps are somewhat hidden) and a bulk SFDC sync would be great as hygiene in case of some sync errors.
What problems is the product solving and how is that benefiting you?
Great system to improve SDR efficiency and workflow
2x user of Outreach
What do you like best about the product?
Very powerful automation tool. Great sequencing capabilities across email and phone, built in logic for customizing text, strong API to SFDC. Support Team is very responsive. Good content on blog.
What do you dislike about the product?
U/I isn't always intuitive. There is a definite learning curve to many of the features. No comprehensive user guide, can be hard to figure out how to maximize the benefit of the tool.
What problems is the product solving and how is that benefiting you?
Automating tedious tasks & keeping SDRs working at full efficiency. I have a very small team, so it is critical that I get the most out of each person (myself included).
Outreach is the leading sales engagement platform
What do you like best about the product?
Outreach is the best when it comes to building work flows for outbound pipeline gen. It's great for guiding what to do on a daily basis, plus see which emails are getting opened/response rates to iterate my approach.
What do you dislike about the product?
The call disposition fields feel manual and a bit clunky, but that could admittedly be an admin thing on our end.
What problems is the product solving and how is that benefiting you?
I can easily keep focus and organized when it comes to simple and complex outbound outreach, which is crucial for maximizing my time on a daily and weekly basis.
Good Product
What do you like best about the product?
I use outreach at work every single day. My company uses this as the main vehicle to make outbound, or take inbound calls, because it is absolutely phenomenal at it. This helps us keep track of our clients, create tasks, and stay on top of any emails emailed to (received, and opened by) clients. We also integrate it with ambition to keep track of individual employee productivity.
What do you dislike about the product?
Sometimes, due to whatever reason, our calls can drop in the middle of conversations, or we are unable to make any calls at all. This is clearly a frustration for all of the employees, as we can't really do our job at all. Thankfully, issues like this don't take more than 2-3 hours to resolve. Also, they need to come up with a smoother way of utilizing outreach on our smartphones. That feature would be very helpful.
What problems is the product solving and how is that benefiting you?
My company uses this as the main vehicle to make outbound, or take inbound calls, stay on top of tasks pertaining to each client, and send emails.
Recommendations to others considering the product:
Yes I would recommend Outreach to companies, and friends. It is one of the best products to use for the purpose of cold calling. Although it is far from flawless, because sometimes, it just lags, or doesn't let us make outbound calls, it does its job most of the time. Whenever there is a problem, a quick call to their team prompts a fast response.
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