Zoom
Zoom Communications, Inc.External reviews
10,061 reviews
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Everything is seamless tech-wise
What do you like best about the product?
I like that zoom links with microsoft outlook. When I create a meeting, outlook automatically opens a calendar invite.
What do you dislike about the product?
There isn't a tutorial about how to use AI with zoom as far as I can see.
What problems is the product solving and how is that benefiting you?
It's solving transcribing the meeting. It benefits me so that I don't have to worry about taking notes while I meet with people.
G2 for VA
What do you like best about the product?
What I like best about Zoom Workplace is how everything is integrated in one place. From video meetings and chat to whiteboards, email, and calendar — it keeps my work organized and easy to manage. The AI Companion is especially helpful, saving time with meeting summaries and smart suggestions. It’s a reliable, all-in-one tool that helps me stay productive and connected with my team, whether I’m working remotely or on the go.
What do you dislike about the product?
While Zoom Workplace is powerful and convenient, it can feel overwhelming at first — especially with so many integrated features. The interface takes some time to get used to, and setting up AI tools or managing settings can be a bit technical for new users. Occasionally, notifications and alerts feel a bit too frequent, which can interrupt focus. That said, once you get familiar with the platform, it becomes much easier to navigate and customize.
What problems is the product solving and how is that benefiting you?
Instead of juggling different apps for meetings, messages, calendars, and docs — everything’s finally in one place. The AI meeting summaries are a lifesaver (no more scrambling for notes!), and it keeps my workflow super smooth.
It’s helped me stay focused, save time, and work smarter.
It’s helped me stay focused, save time, and work smarter.
More Than Meetings: Your All-in-One Collaboration Hub”
What do you like best about the product?
Zoom Workplace is Zoom’s integrated platform that combines video conferencing with powerful collaboration tools such as team chat, calendar, whiteboarding, email, and productivity apps — all in one interface.
What do you dislike about the product?
Is this slow app while i m using another app
What problems is the product solving and how is that benefiting you?
To secure a video call
Good platform to Connect with others, needs more simplicity
What do you like best about the product?
Zoom have many options to connect with others, is easy, friendly, speed and I like the platform, because you can share your opinion with a lot or some people, is easy to express yourself and use it for long or short conferences or events.
What do you dislike about the product?
I think that the platform need to be more predictable and with less buttons, the chat should be easier
What problems is the product solving and how is that benefiting you?
Is a complete platform to teamwork, it helps me to improve my meetings and analysis
Reliable, feature-rich collaboration hub—excellent video, expanding beyond meetings.
What do you like best about the product?
Ease of use and intuitive interface.
High video/audio clarity, even with large participants.
High video/audio clarity, even with large participants.
What do you dislike about the product?
Occasionally overwhelming UI clutter as more features are added.
Privacy concern.
Privacy concern.
What problems is the product solving and how is that benefiting you?
Best-in-class video/audio quality even in low bandwidth.
Now a full collaboration platform: includes meetings, chat, whiteboard, email, calendar, docs.
Highly scalable: from solopreneurs to global enterprises.
Now a full collaboration platform: includes meetings, chat, whiteboard, email, calendar, docs.
Highly scalable: from solopreneurs to global enterprises.
Excellent experience, the support is very bad
What do you like best about the product?
Its ease of use, video quality, the functionality of being able to make phone calls and have an IVR in the cloud. We use it daily and continuously as it operates our cloud switchboard. The implementation is not the easiest but it's not impossible either, suitable for people with an intermediate level. The integrations it has are not many but the few that exist work very well.
What do you dislike about the product?
Contacting their support is a nightmare. It's difficult to get a human to respond, and they intend to resolve everything through their knowledge base.
What problems is the product solving and how is that benefiting you?
Zoom Workplace helps us work quickly, easily, and remotely in a single tool: Video calls, phone calls, instant messaging. It has more features, but I think instead of developing more and trying to cover everything, they should focus on being the best at what they already have.
Better than other video call tools
What do you like best about the product?
Zoom is easy to use, reliable, and a clean UI. I have used other tools like Slack, MS Teams, and TeamViewer, and Zoom is by far and away the most intuitive. Other tools, especially browser based, are difficult to navigate.
Integrations with tools like Slack allow me to start a meeting with someone in seconds.
Integrations with tools like Slack allow me to start a meeting with someone in seconds.
What do you dislike about the product?
Being an end user, I don't have many things that I don't like about Zoom. I would be making something up as I primarily use Zoom for video calls, which is their strength.
What problems is the product solving and how is that benefiting you?
Being in sales, I use Zoom daily to communicate with potential customers and my teammates.
Easy to use
What do you like best about the product?
It’s very user friendly and easy to use, I like the ease of access with the breakout rooms.
What do you dislike about the product?
I disklike that it needs to be updated very often and when I need to use it before a meeting, ver often do I need to update it before jumping on my call
What problems is the product solving and how is that benefiting you?
In person meetings and feasibility of communication, if someone is sick or had a last minute thing where they can’t make it into the office, it’s very easy to just hop on a call and still be included
It's a very good for meeting and call.
What do you like best about the product?
Zoom Meetings are still top-notch — stable and no lag even on mobile.
What do you dislike about the product?
Sometimes notifications get delayed when switching devices.
What problems is the product solving and how is that benefiting you?
I was constantly switching between Zoom, Google Docs, Notion, Loom, and sticky notes. It was messy, distracting, and exhausting. Zoom Workplace brought all my tools under one roof.
Zoom Workspace : Provide platform to work from anywhere
What do you like best about the product?
It is much interesting tool with easy to use and can get connected to calendar so I don't miss anything.
What do you dislike about the product?
Now Zoom tries to fit in many features and thing in which some how clutter the experience.
What problems is the product solving and how is that benefiting you?
Without interrupting the speaker now I can provide the feed back through reactions.
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