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Zoom

Zoom Communications, Inc.

Reviews from AWS customer

3 AWS reviews

External reviews

10,061 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Akhilesh G.

Zoom - Perfect tool for calling and meetings

  • July 03, 2025
  • Review provided by G2

What do you like best about the product?
integration, usability, user interface and ai features make this product versatile
What do you dislike about the product?
zoom chat to be marketed better so users can access it
What problems is the product solving and how is that benefiting you?
seemless meeting tool and interview scheduling tool


    Adnan M.

Simple, user friendly and secure meeting app!

  • July 03, 2025
  • Review provided by G2

What do you like best about the product?
Simple and very easy to use, Straight forward to arrange meeting and you have 45 min of free time, which is great!
I especially like how seamlessly it integrates video conferencing, chat, whiteboarding, and document sharing in one platform. The user interface is intuitive, meetings are stable even with large groups, and features like breakout rooms and AI summaries enhance productivity. It’s a solid all-in-one hub for hybrid and remote teams.
What do you dislike about the product?
If we could have longer free time on each meeting that would be ideal. While Zoom Workplace is powerful, it can sometimes feel cluttered with too many features that aren’t always easy to find or use intuitively. The app can be resource-heavy, especially on older devices, and occasional syncing issues between calendar integrations or chat can disrupt workflow. More streamlined navigation and performance optimization would improve the experience.
What problems is the product solving and how is that benefiting you?
It solves my challenge of scattered communication and collaboration tools by bringing meetings, chat, whiteboards, and file sharing into one unified platform. This reduces the need to switch between multiple apps, saving time and improving focus. It enables seamless collaboration across remote and hybrid teams, making it easier to stay aligned, make quick decisions, and maintain productivity regardless of location.


    Rohit W.

Reliable tool for remote collaboration and communication.

  • July 02, 2025
  • Review provided by G2

What do you like best about the product?
Zoom has become a default choice for video meetings in our team. The UI is clean, it rarely crashes, and features like screen sharing, breakout rooms, and waiting rooms help us manage internal and external calls with ease. It integrates well with calendars, and the webinar features are solid for larger sessions. We also use the recording and transcription options often for follow-ups.
What do you dislike about the product?
At times, updates seem too frequent and interruptive. Also, the UI on mobile feels a bit cramped. Some newer collaboration features feel underutilized or hidden, and pricing could be more flexible for small teams. The chat tool is okay, but we still rely on Slack or Teams for real-time collaboration.
What problems is the product solving and how is that benefiting you?
Zoom helps us manage distributed teams effectively. It solves the problem of coordination across time zones with reliable video calls and screen sharing. Our team meetings, client demos, and daily stand-ups run smoothly without technical friction. It also reduces the need for back-and-forth emails by enabling real-time collaboration.


    Uday M.

Zoom workspace for meet

  • July 02, 2025
  • Review provided by G2

What do you like best about the product?
Provisioning for f2f meetings.
Audio as well as video call facility.
AR changes in the background
24/7 availability.
Team chats.
Screen sharing.
What do you dislike about the product?
Zoom Mail is least used.
Zoom web login.
Not integrated with zoom app.
Sometimes able to login from two places with same ID.
What problems is the product solving and how is that benefiting you?
Web meetings.
Screen sharing presentations.
Presenting at innovation hubs remotely.
Chatting.
Scheduling meets.


    Abhishek B.

Integration of AI companion in zoom and benefits for product owner

  • July 02, 2025
  • Review provided by G2

What do you like best about the product?
since the last 5 year zoom has improved a lot adding so many great features
1.AI companion that generates summy for entire discussion is defenitely a great initiative as it keeps our focus on agenda with getting worries about MoM
2.Whiteboard that allows to run conclusion and flows on call in discussion
3.SImple interface that allows non users to join meetingeasily
What do you dislike about the product?
Couple of things that zoom needs to figure out
1.How to utilize audios in VDIs ,its preety hard to get good sound output when u are using zoom workspaces in VDI
2.There should be an option to raise hand for concerns
What problems is the product solving and how is that benefiting you?
It is being used as the primary confrencing software as my team sits across globe and share ideas discussion problems and so on


    Jacquelyn H.

Pretty good but integrations need work

  • July 01, 2025
  • Review provided by G2

What do you like best about the product?
I like Zoom because it's not Teams. I feel like Zoom is more reliable and a better video tool. It does have a good connection and usually picture/sound quality. It's something we use every day, so it is relatively simple to set up and schedule...if it is set up correctly on your computer.
What do you dislike about the product?
I dislike Zoom's integrations. I have never had a tool I had to reintegrate so many times. At least 1-2 times a week. Almost every time I restarted my computer, I would open Zoom and my background and other settings would be reset and I would be logged out. I figured this out on a Monday morning meeting, first thing. I felt like an unprepared fool. And every time I would have to get approval from IT to reintegrate it, so it was just a real hassle. Also the notifications from Zoom...omg. I felt like I was going crazy! I had to turn them ALL off and since it was integrated with Outlook, I had to turn off all the notification on Outlook or else the Zoom's would turn back on. It drove me crazy. Getting 4 alerts for 1 meeting, it could take up to 20 seconds of dinging. I had to go to my Zoom profile online, find the notifications and turn them off manually. That's crazy!
What problems is the product solving and how is that benefiting you?
Scheduling meetings/interviews, instant communication with my teams.


    Gurudatt D.

Zoom workplace for conferencing solution

  • July 01, 2025
  • Review provided by G2

What do you like best about the product?
Easy to use
Integrated with Outlook
various video options
What do you dislike about the product?
Unreliable connection sometimes
changing the setting is difficult
What problems is the product solving and how is that benefiting you?
communication with the global teams
Large audience conferencing solution


    Sourabh S.

Zoom Makes Remote Collaboration Seamless

  • July 01, 2025
  • Review provided by G2

What do you like best about the product?
It is very handy to use, I am a frequent user of it, I like the many features like workflows whiteboard, notes clips etc
When we face any issue or any roadblock we can easily call for their support, about ntegration Zoom is good and we can easily implementation
What do you dislike about the product?
during video call, some time we face screen freezes issue
What problems is the product solving and how is that benefiting you?
Zoom Workplace helps my team stay connected with remote work. I like the AI tools that summaries our meetings and action items saving us a ton of time.


    Gauri A.

Zoom : A Reliable Platform for Meetings

  • July 01, 2025
  • Review provided by G2

What do you like best about the product?
1. Convenience: Zoom allows users to join meetings from anywhere, at any time, as long as they have a stable internet connection.
2. Cost-effective: Zoom reduces the need for travel, making it a cost-effective solution for businesses and individuals.
3. Easy to use: Zoom's user-friendly interface makes it easy for participants to join and navigate meetings.
4. Screen sharing: Zoom's screen sharing feature allows users to share presentations, documents, and other visual aids with ease.
What do you dislike about the product?
1. Technical issues: Zoom can be prone to technical issues, such as connectivity problems, audio delays, or video freezing.
2. Dependence on internet: Zoom requires a stable internet connection, which can be a problem in areas with poor connectivity.
What problems is the product solving and how is that benefiting you?
Zoom Workplace is solving several problems, including:
- Remote Collaboration: Zoom enables teams to collaborate remotely, reducing the need for physical presence and enhancing flexibility.
- Communication Barriers: It bridges geographical gaps, allowing teams to communicate effectively across different locations.
- Virtual Meeting Management: Zoom streamlines virtual meetings, making it easier to host, attend, and manage online meetings

Some benefits of using Zoom Workplace include ¹ ² ³:
- Enhanced Communication: Seamless video, audio, and chat features facilitate effective collaboration.
- Global Reach: Connect with clients and team members worldwide, regardless of location.
- Cost Savings: Reduce travel costs while maintaining face-to-face interactions.


    Nidhi Y.

Seamless Connectivity and Coordination

  • July 01, 2025
  • Review provided by G2

What do you like best about the product?
It's an all-in-one Software, puts reminders for every meeting, and can set do-to list and have a whiteboard. These features help me to remember the critical things and to stay up-to-date. It is easy to use and can be integrated with other apps for videos and presentations. It can be used on a daily basis without any disruptions.
What do you dislike about the product?
Data consumption is high and takes time in joining.
What problems is the product solving and how is that benefiting you?
it solves basic communication problems and helps with