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Zoom

Zoom Communications, Inc.

Reviews from AWS customer

3 AWS reviews

External reviews

10,061 reviews
from and

External reviews are not included in the AWS star rating for the product.


5-star reviews ( Show all reviews )

    Joe S.

Finally, a full service app for meetings!

  • March 30, 2019
  • Review provided by G2

What do you like best about the product?
What I like best is that you can quickly and easily use a green screen for backgrounds! No more fighting with settings and adjustments. I have completely eliminated the use of chroma key in Adobe Premiere, when it comes to creating my YouTube content. So much editing has been eliminated by using Zoom.
What do you dislike about the product?
What I dislike is that I haven't been able to find a way to record a two-person interview from both sides. Right now, only the host can record, to the best of my knowledge. However, I am still getting used to the product.
What problems is the product solving and how is that benefiting you?
Zoom eliminates the need for tedious editing. Most of the video is complete before it evens goes into the post-production phase. When I discovered that I could simply record Myself (stand-alone) without being in a meeting, I was elated.
Recommendations to others considering the product:
If you are looking for a quick and easy Meeting app with a minimalistic UI, this is the way to go. It offers screen sharing, file transfer, and phone-in audio (as well as audio recording from the computer, which a must for Mac). It's free and has yet to cause any issues for me. I wish I had had this in my life sooner!


    Transportation/Trucking/Railroad

Best thing Ever

  • February 22, 2019
  • Review provided by G2

What do you like best about the product?
This is the best tool ever; this is something that I must have. I am involved in a lot of things that zoom is incorporated into my life almost every single day! I use it for school because most of my classes are online, so other students and I get together and have study sessions. I use it for forex trading my mentors have a live meeting almost every single night, and I present and also held learning conferences for my team. Lastly, I run a 24hr tow business dispatcher are allowed to work from home certain days of the week, some drivers are in the truck, and some are resting, so everyone is not together at one time this is how we hold weekly staff meetings no reason for your absence.
What do you dislike about the product?
When in the meeting on ios app video goes away when you hit the home screen I think it should minimize in the corner of the screen.
What problems is the product solving and how is that benefiting you?
I can't live without it
Recommendations to others considering the product:
Try it and I guarantee you will love it


    Hospital & Health Care

Has improved usability a lot over the past two years

  • February 18, 2019
  • Review provided by G2

What do you like best about the product?
Zoom is easy to use for users who have low computer literacy but also has lots of customizations and additional features for users who want to do more with the software. For example, there is no download required for someone who joins the meeting. They can simply click on the link from their web browser to join a call (no app download required) or call in from their phone. But if users want more features, there is an almost endless list of features and customizations available. Some of my favorites are the mobile app, the ability to use virtual backgrounds, the flexibility and customization with the zoom waiting room feature, the transcript feature, and closed captions to increase accessibility. The list is endless.
What do you dislike about the product?
I really like the virtual background feature. It works really well for the vast majority of my team and is really helpful when we are all working from home and need to still have professional backgrounds. However, those on my team who have very curly hair have had more difficulty with this feature because it tends to cut off our hair. This is unfortunate because it's a really helpful feature. I hope that this is updated in the future.
What problems is the product solving and how is that benefiting you?
Zoom helps us to bring together teams from across the country to do everything from improving our understanding of UX/UI problems, troubleshooting technical problems, and meeting to brainstorm solutions to technical and operational problems. Zoom helps our team to problem-solve and align virtually from anywhere in the world.
Recommendations to others considering the product:
Install the zoom Google Calendar integration. It will make it much easier for your users.


    Financial Services

It's great and I love being able to see and talk to people

  • October 26, 2018
  • Review provided by G2

What do you like best about the product?
Ability to connect with people across the country and see and hear them. Being able to share the screen and do break out rooms
What do you dislike about the product?
The video is sometimes glitchy and the actually of the sound goes in and out. Doesn't happen very often though.
What problems is the product solving and how is that benefiting you?
Being able to connect with people any where across the country and build a business. People get to see and feel the type of person you are as opposed to just over the phone.


    Jasmin P.

Effective, has everything I need

  • October 17, 2018
  • Review provided by G2

What do you like best about the product?
Gotten way better over the last few years. Love the interactivity (like whiteboarding), emoji replies, and breakout features. What I really need in a virtual meeting is ways to help people interact and engage.
What do you dislike about the product?
As a hustling entrepreneur, honestly... the pricing. It's a great tool but the cost is not insignificant. And even if I wanted to select something else for this reason, unfortunately everyone else uses / expects Zoom, so it's a must have for my business now.
What problems is the product solving and how is that benefiting you?
Easy meeting option that's easy enough for clients to use. Has great interactivity features that keep people engaged (in a time where people are virtually overloaded)
Recommendations to others considering the product:
Make sure clients using it for the first time try to access the meeting early, ahead of the meeting, so they have time to set up (as with any other web conferencing option).


    Logistics and Supply Chain

zoom its cool, easy to use and friendly, it could be use with large group of people, also business

  • October 08, 2018
  • Review provided by G2

What do you like best about the product?
you can have a lot of people at the same time and you can moderate the conversations
What do you dislike about the product?
I have not encountered anything as a user that I dislike about Zoom. I would recommend it for companies and also for friends., is not expensive and you get a good and professional platform. every bussines during this pandemic time, used it with good results.
most of the business meetings were held here. the only thing i dont like its that the invitation process its not friendly. i could be a lot easier in order to avoid explaining people how to use it, also to shut down the microphones to avoid people talking at the same time
What problems is the product solving and how is that benefiting you?
meetings with large group of people.
Recommendations to others considering the product:
I love it, its easy and you can manage a lot of people at the same time


    Alejandro C.

Still the number 1 video conf platform out there in my opinion

  • August 21, 2018
  • Review provided by G2

What do you like best about the product?
Easy to use, very fast to fire up (as opposed to other solutions out there) and video is very neat and clear. They've been adding a lot of features in the past months since the pandemic changed the game for everyone, and it's much more stable than other platforms (include Teams and Google Meet in my opinion), but most importantly, it gives my customers a way easier way to connect and participate in meetings.
What do you dislike about the product?
There's not a lot at this point I don't like. If anything I wish the streaming experience from zoom into other platforms (like linkedin live) was smoother, but I am not sure I can blame that on zoom. I would love to be able to use a higher resolution cam (like 4k) that actually looks like one too, but I reckon my internet connection and my laptop also need an upgrade.
What problems is the product solving and how is that benefiting you?
It's making it very easy for me to meet with anyone I work with or for. I can do webinars, I can invite customers for 1:1s and can even hold quick calls and meetings without needing to dial. It's just one click and I'm there!
Recommendations to others considering the product:
There's plenty of options if you need teleconference / videoconference / webinars but not as many that gather all 3 at a very convenient price. Give it a try. It hasn't let me down in the almost full year I've been using it, and that's a lot to say honestly as I'm quite the tester.


    Linda S.

ideal for Birthday and Christmas parties

  • July 13, 2018
  • Review provided by G2

What do you like best about the product?
I like that the host can easily make someone else co-host if s/he is having tech problems. I like that it's easy for me to disable Niki.ai my notetaker bot. We don't want to be spied on!
What do you dislike about the product?
in the past we have experienced Zoom bombings and the Admin had to boot the troll out. Glad we can do that in zoom!
What problems is the product solving and how is that benefiting you?
I am able to take business classes online, as well as Ancient Secrets Academy courses and Imaginative Storm webinars, among other events.
Recommendations to others considering the product:
if you are at all into video conferencing with a group or another individual, go get Zoom


    Computer Software

simple and effective

  • June 13, 2018
  • Review provided by G2

What do you like best about the product?
I love their google calendar integration , the video quality when sharing your screen is great.
What do you dislike about the product?
there is one feature where you can have a permanent link where people can enter and go and that is a problem when you run over between meeting because another prospect can come in a private conversation with another meeting you are still in.
What problems is the product solving and how is that benefiting you?
video conference meetrings
Recommendations to others considering the product:
get the google chrome extension , thats a must have


    Christine G.

The most reliable and user firendly!

  • June 11, 2018
  • Review provided by G2

What do you like best about the product?
Easy to use, great video, crisp sound. Stable platform with lots of add-ons and features. A great place to meet, teach, connect and share with others. I enjoy using Zoom!
What do you dislike about the product?
Need more ways to present seamlessly - adding videos, slides etc
What problems is the product solving and how is that benefiting you?
Everyone uses Zoom, easy to use, and no tools are needed.