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Zoom

Zoom Communications, Inc.

Reviews from AWS customer

3 AWS reviews

External reviews

10,060 reviews
from and

External reviews are not included in the AWS star rating for the product.


5-star reviews ( Show all reviews )

    Mulungi S.

Simple video conferencing and time saving

  • March 10, 2022
  • Review provided by G2

What do you like best about the product?
Zoom has a very good user interface with a variety of features.
It allows screen sharing with other users during meetings this makes sharing of documents so easy.
This app display HD videos which are so clear during video conferencing and also offers high quality audios.
They have a basic free plan up to 100 users which is just awesome.
What do you dislike about the product?
For now am not experiencing any short comings with this app, everything seems to be covered up.
But still they can add in more amazing features.
What problems is the product solving and how is that benefiting you?
We have been able conduct meetings for studies on this app with a lot of easy since it allows screen, we can all learn while seeing on the screen of the person teaching us. This has really helped in the smooth running of our company and maximized our profits.
Recommendations to others considering the product:
I recommend everyone to download this app to have the best way to communicate with others. It's so good indeed.


    Haritha S.

Most satisfactory conferences

  • March 10, 2022
  • Review provided by G2

What do you like best about the product?
Zoom offers the best web conferencing today. It stands out in the category today for its ease of use and excellent UI and UX. You can have web conferences with people from all over the world at any time. You can have web conferences where only the host can display video or allow this permission to all participants. When creating a conference, you can enable the waiting room option, where all participants have to wait until you admit them into the main room. The waiting room will be available throughout the meeting, not just the beginning, making it convenient for participants who are late or their turn to participate isn't at the very beginning of the conference. Whether or not you're in a web conference, the text box and message threads are available all the time for chat-based conversations. You can have web conferences with one person or several people simultaneously. Zoom is excellent for those working from home as it provides the means to hide your background. Even if you don't have a green screen behind you, you can blur your surroundings or select a virtual background image that Zoom will display to the other participants for the sake of your privacy.

Furthermore, Zoom is an all-in-one software that you can use on phones and other devices for conferences if you cannot use your desktop computer. You can essentially take Zoom and your conferences with you in your pocket and attend them from anywhere.
What do you dislike about the product?
You get only 40 minutes of conferencing time if you're using Zoom without a subscription. This limit only exists for web conferences involving two other people or more. If it's just you and one other person, there's no such limit.
What problems is the product solving and how is that benefiting you?
Zoom is excellent for conferences, which I use it for daily. It allows me to connect and work with my coworkers seamlessly as we've been relegated to work remotely due to the lockdown. Although the restrictions aren't as strict as they use to be, we continue to work remotely as it allows us to be productive and save time and money on the commute to the office. Zoom has been so handy that it solves all problems that can arise from not having face-to-face communication in real life. My coworkers and I can work at our own pace without any time wastage since there is constant communication and collaboration throughout the day. For any issues we run into, we can solve them by sharing screens, a feature for which Zoom is well-known. File transfer is quick and secure on Zoom, enabling us to send confidential company data and software code we work on without any data leak. Zoom ensures our conference rooms are secure with the help of the waiting list, where we have full control over who we admit into our conferences. Remote work at our organization wouldn't be possible without Zoom and it's by far the most important tool for producing consistent results and being time efficient.
Recommendations to others considering the product:
If you're considering Zoom after using another web conferencing software, you'll find it easier to use due to its intuitive UI and excellent UX. It guarantees fantastic results and it's free to download. You can also use it on your other compatible devices and conference from anywhere.


    Fiorella S. C.

I started using Zoom when the pandemic hit and it has helped me immensely

  • March 05, 2022
  • Review provided by G2

What do you like best about the product?
I am an assistant teacher. So, during this last year and a half, we have been using Zoom to teach. It is incredible how this tool has allowed us to "transfer" many in-person activities we used to do with students to an online environment. For example: Group them, let them work together, and then call them back to the main room to check their work. Another great thing is that we can lock the meeting room. We have used this feature several times. When we have to talk privately with some students, we would tell them to arrive earlier, lock the room before everyone starts accessing and speak to them. Also, at the end of presentations, we usually say goodbye to them, and we stay in the room, block it and start reviewing works without the fear they may enter the meeting room without us noting, just like it was during the in-person classes.
What do you dislike about the product?
There are a few things I think can be improved. For example, we must call the students back to the main room. Two possible ways: One is to enter the room they are in and tell them to go back; the other is using the announcement option, but letters are so small, and if students do not see their screen, they won't even notice it.
What problems is the product solving and how is that benefiting you?
We are translating physical classes to virtual ones. One of the benefits is that students now feel like they are all "in the front row". We usually have rooms of 20-30 students, and not all of them get to be in the front row. Now, all can hear their partner's critics and comments on their work. Another great thing is that we can record classes, and we can share them with students later. The "raising hand" emoji is also a great option to know when students participate.
Recommendations to others considering the product:
Zoom offers the best user experience. If you are new to virtual meetings (as we all were before the pandemic started), it may take you a while to get used to it. But soon, you will love it. You will want to change it for any other software.


    Jillian M.

Simple to Use, Effective Application

  • February 19, 2022
  • Review provided by G2

What do you like best about the product?
I like that when I click on Personal Meeting in the Zoom app, it will allow me to click on the Personal Meeting button to easily copy and paste it into Google Calendar for meetings.
What do you dislike about the product?
I dislike that it is sometimes hard to cultivate individual meeting links, in that I do not know how to do it and the product does not make it easy to figure out.
What problems is the product solving and how is that benefiting you?
It is an easy, accessible product for internal and external meetings (i.e. with clients). Nearly everyone knows how to at least get into Zoom, which has allowed my company to conduct meetings seamlessly.
Recommendations to others considering the product:
I suggest that you really experiment with the user interface before purchasing because it is challenging to find out exactly what your upcoming meetings are or where they are all scheduled in a calendar.


    Verified User in Legal Services

Effortless Communication, Limited by Meeting Duration

  • February 15, 2022
  • Review provided by G2

What do you like best about the product?
I like the ease of setting up meetings with Zoom Workplace, which I use for communication with clients, staff, and parents. The initial setup was easy, which I appreciate, and it's convenient not having to meet in person, especially during bad weather.
What do you dislike about the product?
I don't like the time limit on meetings. It seems sometimes you can be restricted on how long your meetings can be.
What problems is the product solving and how is that benefiting you?
Zoom Workplace makes it easy for me to communicate with clients, staff, and parents without meeting in person, which is especially helpful in bad weather.


    Yahawa A.

Lots of functionality to help with the new work/school from home culture

  • February 14, 2022
  • Review provided by G2

What do you like best about the product?
I like that on top of being a video communication option for the modern world, you can also do things like present your screen, connect and control someone's screen, draw on slides, amongst many other things. It is helpful for a lot of different types of meeting formats as well as beneficial in the IT field to present and instruct users. Features like break out rooms have also been useful in many different ways. It works well on my computer, tablet, and phone which is also a good option for when one is on the go. I feel like everytime I log into zoom I discover a new feature to make life easier.
What do you dislike about the product?
Sometimes it can be very laggy, even more than google meet, which is why we tend to still use Meet for most of our general, larger meetings. While having a stronger internet connection helps, it is not always possible, and meet tends to be more stable in that field overall. Sometimes I have trouble getting my bluetooth speakers to properly connect and even when they are connected the volume seems very low no matter what I do. I feel like, as a premium user, audio should not be the main problem I am having.
What problems is the product solving and how is that benefiting you?
This product has helped with long-distance communication, maintaining social relationships, meeting for the class as well as meeting with outside vendors for work. I like all of the tools that it has for classroom use and learning. It feels intuitive and allows for a more direct experience when learning new material. Features like break out rooms have been useful in many of the classes I have taken so far as well as being useful for interviews. I have attended several webinars on zoom as well and it always goes smoothly. I am glad we are way passed the time of having to use laggy Skype for everything!


    Tendai Gibson M.

The Ideal Companion for the Home Office!

  • February 05, 2022
  • Review provided by G2

What do you like best about the product?
During the Covid-19 pandemic, I used Zoom a lot more. The mobile app is a great way to catch up with meetings while I am on the run. Although I am using the free plan now, I will buy a premium plan very soon.
Zoom is, without a doubt, the best meeting software available. It's not just because of its features, but also because of how easy it is to use. Zoom's user interface is somewhat traditional, whereas competitors take a more modern approach. Also, the screen sharing tool is handy and has many features.
What do you dislike about the product?
One of them is Zoom's inability to host longer-term meetings. Another issue is that it can't use my phone's features, such as recording. Overall, bugs, audio dropouts, and connectivity issues are the most serious issues I've encountered.
What problems is the product solving and how is that benefiting you?
I used to travel to my students for lessons before Covid-19, but during Covid-19, I solved this problem by using Zoom Conferencing. Some of the meetings I've held have been via Zoom.
Recommendations to others considering the product:
Zoom is a great technological tool that, when used correctly, will give you all great results. Please take time to read more on using zoom correctly on google.


    Nandini R.

The most helpful software for my needs

  • February 03, 2022
  • Review provided by G2

What do you like best about the product?
Zoom contains multiple features, which help serve many purposes, making it a versatile tool. Its primary goal is to make discussing and conferencing streamlined, which it does excellently. You can have conference rooms with one or more participants and use them as mediums for all your uses. Conference rooms, once created, are non-expiring and reusable for future conferences and webinars. You can use the chat to discuss and send messages with the other participants. Messages on Zoom are in threads, making it easier to reply to or quote specific messages to bring emphasis during your sessions. Zoom is outstanding as a program for sessions and conferences relating to work. You can screen-share what you're doing in conferences rooms, which the other participants are free to join to view. If you're not comfortable sharing your entire desktop and want privacy, you can choose a specific window to share while hiding the rest of your screen. You can open the virtual whiteboard while you're sharing your screen to use the pen tool to mark and annotate. You can also pass the control to another participant to let them draw, making it practical for instances where you may want to seek someone's help.

Zoom is excellent for remote work in general due to its robust tools for making your job easier and improving overall communication. You can integrate it with many applications you may use on a regular basis for carrying out tasks, such as Slack and Dropbox for better collaboration. File sharing on Zoom is excellent and quick, but it restricts how big the file can be for uploading. But from the app marketplace, you can make seamless integrations with cloud hosting software to send confidential and essential data securely and in bulk.
What do you dislike about the product?
Zoom is excellent in every feature that I've used so far, and I can't say there's anything that I dislike. I've been using it for years and more extensively for the past two years, and it has never given me any reason to consider a different alternative.
What problems is the product solving and how is that benefiting you?
Zoom is my most helpful software as it makes remote work possible by not only making conferences streamlined but also by providing the necessary tools to collaborate. My team and I have been using it extensively for the past couple of years to work during the pandemic, and it's been an absolute delight as we're able to keep up our pace. Zoom ensures that we don't slow down on our work due to technical difficulties. We can maintain excellent communication throughout our workdays for any need, whether discussions, project planning, or general assistance. Zoom is usable on mobiles and other portable devices such as tablets, making it easier and quicker to message or meet virtually during any emergency. Zoom is so versatile that we also use it for business discussions and customer queries, where we can have a live chat service for feedback and support. Not only does it help that we can see each other face-to-face and screen-share to assist and get out point across in situations that need it. Zoom can also work as an excellent calling service for phones and numbers across the world. For saving the session for reviewing or summarizing into a report, Zoom allows us to record them at any moment. As a daily user of Zoom, I can say that it's made working more productive and efficient for my entire organization.
Recommendations to others considering the product:
You can use Zoom for free, which alone is an excellent selling point to start using it. Based on my experience and dependence on it daily, I will recommend it to anyone with second thoughts about trying it. It's excellent and gets the job done, to put it briefly.


    Information Technology and Services

Zoom is a great app for business and personal use to meet!

  • February 03, 2022
  • Review provided by G2

What do you like best about the product?
Zoom makes it easy to connect with friends, family, coworkers, and more through its simple and intuitive user interface. Not only is it simple, it is also full-featured. The ability to screen share and remote control someone's computer for troubleshooting is one of my favorite features.
What do you dislike about the product?
I'm not sure there is much I dislike about Zoom. Zoom has been consistent in my time using it. I think the user interface could use an update to make it look a little more modern, but that's it.
What problems is the product solving and how is that benefiting you?
I am solving a variety of IT-related issues, and being able to control a user's computer remotely is a lifesaver. It also helps with meetings where we discuss business changes.


    Sanjeeda S.

Zoom is the best communications platform primarily where we can chat,call and take classes.

  • January 26, 2022
  • Review provided by G2

What do you like best about the product?
1-Easy to add people to join.
2-A good platform to arrange class, conference etc.
3-Video quality is good.
What do you dislike about the product?
1-No voice chat feature.
2-If the internet speed is low, the audio quality will be poor.
3-Tough to know idle people.
What problems is the product solving and how is that benefiting you?
1-Taking classes easily.
2-Video classes are just awesome.
3-Due to pandemic we are user friendly with all zoom features