Zoom
Zoom Communications, Inc.External reviews
10,061 reviews
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External reviews are not included in the AWS star rating for the product.
A reliable meeting tool
What do you like best about the product?
I like how simple the interface is which allows most people to join and use the tool easily.
What do you dislike about the product?
I don't like the limitations on recording.
What problems is the product solving and how is that benefiting you?
If i need to talk to agencies remotely, this is the tool that is most often used.
Works great - does everything I need it to do.
What do you like best about the product?
Zoom is very easy to use - it's our go to hear at our SaaS company.
Never had any issues, it's reliable, fast and widely accepted and used by our clients.
We have Zoom integrated into our Hubspot scheduling pages, so everything is automated!
Never had any issues, it's reliable, fast and widely accepted and used by our clients.
We have Zoom integrated into our Hubspot scheduling pages, so everything is automated!
What do you dislike about the product?
There's not much I dislike. I haven't had the opportunity to try out any other features beyond just meetings.
What problems is the product solving and how is that benefiting you?
Zoom allows us to close deals faster, and provide human customer support.
Zoom Workplace Review
What do you like best about the product?
Zoom Workplace combines meetings, chat, phone, whiteboard, calendar, and even email into a single platform. This means teams don’t have to juggle multiple tools to stay connected.
What do you dislike about the product?
Because Zoom Workplace tries to do many things (meetings, chat, whiteboard, phone, calendar, etc.), the admin side can be cumbersome. Some features are buried deeply, menus or tabs proliferate.
What problems is the product solving and how is that benefiting you?
Zoom Workplace helps remote and hybrid teams stay fully connected and engaged—features like Smart Gallery, Zoom Rooms, and immersive virtual collaboration make sure everyone feels equally seen and heard, no matter where they’re working from.
Zoom Workplace Review
What do you like best about the product?
Zoom Workplace is more than just a video conferencing tool—it’s a full-fledged AI-powered collaboration platform designed to streamline how teams communicate, plan, and execute work.
AI Companion for Productivity
- Automatically generates meeting summaries, action items, and email drafts.
- Helps draft documents, respond to chats, and prep for meetings.
- Saves time on repetitive tasks so teams can focus on strategic work.
Improved Customer Interactions
- Zoom Phone tracks billable hours directly within the app.
- AI tools assist during client meetings—no more “I’ll get back to you” delays.
Scalable for Any Team Size
- Works for small businesses and large enterprises alike.
- Flexible pricing and features that grow with your organization.
AI Companion for Productivity
- Automatically generates meeting summaries, action items, and email drafts.
- Helps draft documents, respond to chats, and prep for meetings.
- Saves time on repetitive tasks so teams can focus on strategic work.
Improved Customer Interactions
- Zoom Phone tracks billable hours directly within the app.
- AI tools assist during client meetings—no more “I’ll get back to you” delays.
Scalable for Any Team Size
- Works for small businesses and large enterprises alike.
- Flexible pricing and features that grow with your organization.
What do you dislike about the product?
Customer Support Frustrations
- Many users report poor customer service, especially when dealing with billing issues or technical glitches.
- Automated responses often delay resolution, which can be frustrating for time-sensitive problems.
Security Concerns
- Zoom has faced criticism for past vulnerabilities like “Zoom bombing” and weak encryption protocols.
- Although improvements have been made, some organizations still hesitate to trust it for sensitive communications.
Free Plan Restrictions
- Group meetings on the free plan are capped at 40 minutes, which can be limiting for longer discussions or workshops.
- Many users report poor customer service, especially when dealing with billing issues or technical glitches.
- Automated responses often delay resolution, which can be frustrating for time-sensitive problems.
Security Concerns
- Zoom has faced criticism for past vulnerabilities like “Zoom bombing” and weak encryption protocols.
- Although improvements have been made, some organizations still hesitate to trust it for sensitive communications.
Free Plan Restrictions
- Group meetings on the free plan are capped at 40 minutes, which can be limiting for longer discussions or workshops.
What problems is the product solving and how is that benefiting you?
1. Fragmented Communication
- Problem: Teams juggle multiple apps—email, chat, calendar, docs, meetings—leading to lost context and slower decisions.
- Solution: Zoom Workplace unifies these into one platform, reducing tool-switching and keeping conversations, files, and schedules in sync.
2. Meeting Overload & Follow-Up Chaos
- Problem: Endless meetings with unclear outcomes and forgotten action items.
- Solution: AI Companion auto-generates meeting summaries, action items, and follow-up emails—so you spend less time recapping and more time executing.
3. Manual Documentation & Workflow Bottlenecks
- Problem: Writing reports, drafting emails, and updating docs eats into your deep work time.
- Solution: AI tools assist with drafting, editing, and summarizing content across chat, email, and docs—speeding up client communication and internal updates.
4. Remote Collaboration Fatigue
- Problem: Virtual work can feel disconnected and exhausting.
- Solution: Features like whiteboarding, breakout rooms, and async video messages help teams stay engaged without burning out.
- Problem: Teams juggle multiple apps—email, chat, calendar, docs, meetings—leading to lost context and slower decisions.
- Solution: Zoom Workplace unifies these into one platform, reducing tool-switching and keeping conversations, files, and schedules in sync.
2. Meeting Overload & Follow-Up Chaos
- Problem: Endless meetings with unclear outcomes and forgotten action items.
- Solution: AI Companion auto-generates meeting summaries, action items, and follow-up emails—so you spend less time recapping and more time executing.
3. Manual Documentation & Workflow Bottlenecks
- Problem: Writing reports, drafting emails, and updating docs eats into your deep work time.
- Solution: AI tools assist with drafting, editing, and summarizing content across chat, email, and docs—speeding up client communication and internal updates.
4. Remote Collaboration Fatigue
- Problem: Virtual work can feel disconnected and exhausting.
- Solution: Features like whiteboarding, breakout rooms, and async video messages help teams stay engaged without burning out.
Continuous Innovation
What do you like best about the product?
people don’t even need an account; a link is enough.
What do you dislike about the product?
The chat section is slow. Not easy to share things quickly during meetings. It lags a little.
What problems is the product solving and how is that benefiting you?
Sometimes, I can't take all the meetings. So I use AI meeting assistants to take the minutes of the meeting and gave me in docs form.
Boosts Meeting Productivity with AI, But Pricey
What do you like best about the product?
I love Zoom Workplace for its intuitive user interface, which makes setup and onboarding new team members easy. The note-taking and transcription features are immensely helpful for meetings, and the AI assistant boosts my productivity by allowing me to focus better during meetings.
What do you dislike about the product?
I would appreciate if Zoom Workplace were more affordable.
What problems is the product solving and how is that benefiting you?
I find the product enhances my concentration during meetings with its AI assistant, boosts productivity, and simplifies note-taking and transcription.
Review for zoom workplace
What do you like best about the product?
1. Ease of Use / Intuitive Interface
Many users say it’s very simple to set up and join meetings.
Good for non-technical users; minimal learning curve.
2.Strong Core Communication & Collaboration Features
Good video/audio quality under decent conditions.
Helpful screen sharing, breakout rooms, whiteboarding.
Meeting scheduling + calendar integrations (Google, Outlook etc.) work well.
Many users say it’s very simple to set up and join meetings.
Good for non-technical users; minimal learning curve.
2.Strong Core Communication & Collaboration Features
Good video/audio quality under decent conditions.
Helpful screen sharing, breakout rooms, whiteboarding.
Meeting scheduling + calendar integrations (Google, Outlook etc.) work well.
What do you dislike about the product?
1. Dependence on Good Internet / Connectivity Issues
When internet is weak, audio/video lags, connection drops, quality degrades.
Larger meetings are more problematic for many.
2. Feature Overload / Complexity for New Users
So many features that some are buried; learning all capabilities takes time.
Permission settings, webinar setups, admin controls are sometimes hard to find or manage.
When internet is weak, audio/video lags, connection drops, quality degrades.
Larger meetings are more problematic for many.
2. Feature Overload / Complexity for New Users
So many features that some are buried; learning all capabilities takes time.
Permission settings, webinar setups, admin controls are sometimes hard to find or manage.
What problems is the product solving and how is that benefiting you?
1. Scattered Communication Tools
Before: Teams had to use separate apps for chat, meetings, calls, and file sharing.
Zoom solves this by bringing everything (meetings, chat, whiteboards, phone, calendar, AI notes) into one place.
2. Remote / Hybrid Collaboration Gaps
Before: Difficulties keeping remote teams connected and engaged.
Zoom provides stable video calls, breakout rooms, and interactive whiteboards that replicate in-person teamwork.
3. Missed Information in Meetings
Before: People missed meetings or forgot key points; note-taking distracted participants.
Zoom’s AI companion + meeting recordings and transcripts ensure everyone stays updated, even if absent.
Before: Teams had to use separate apps for chat, meetings, calls, and file sharing.
Zoom solves this by bringing everything (meetings, chat, whiteboards, phone, calendar, AI notes) into one place.
2. Remote / Hybrid Collaboration Gaps
Before: Difficulties keeping remote teams connected and engaged.
Zoom provides stable video calls, breakout rooms, and interactive whiteboards that replicate in-person teamwork.
3. Missed Information in Meetings
Before: People missed meetings or forgot key points; note-taking distracted participants.
Zoom’s AI companion + meeting recordings and transcripts ensure everyone stays updated, even if absent.
Flexible video platform that powers our hybrid work
What do you like best about the product?
Zoom Workplace is extermely Easy to Use the interface is simple enough that even non-technical staff can host or joint calls without help. The Implentation was quick rolling it out to our team took very little time and integration with out calendars made adoption smooth. I appreciate the quality of Support, as the help center and live chat resolve most issues quickly. In terms of frequncy, I use Zoom daily for meetings, webinars and quick calls. The Number of Features set is strong, breakout rooms, whiteboards, recordings and webinar tools all add real value. Finally, the integration with tools like Outlook, Google calender and Slack makes scheduling and collaboration seamless.
What do you dislike about the product?
Performance somtimes dips with unstable internet, and larger meetings can feel heavy on system resources. Also managing licenses for multiple teams can get confusing.
What problems is the product solving and how is that benefiting you?
I would like Zoom to optimize bandwidth usage for low connections, simplify license management and enchance collaboration tools like whiteboarding to match other productivity suites.
dependable and user-friendly platform for cooperation
What do you like best about the product?
Zoom makes it very easy to connect with partners, clients, and coworkers wherever they may be. Collaboration is greatly improved by features like breakout rooms, screen sharing, and virtual backdrops, and the UI is clear and easy to use. The platform's stability, especially in huge gatherings, is another feature I appreciate.
What do you dislike about the product?
The app occasionally consumes extra system resources, which might cause my smartphone to lag when I have a lot of apps open. Additionally, there are moments when the sheer volume of functions feels overwhelming, and it's not always easy to navigate the complex settings. Occasionally, when the internet connection isn't flawless, audio and visual delays still occur.
What problems is the product solving and how is that benefiting you?
Quickly creating meeting notes and reminders has been made easier with the AI Companion. It saves me time because I don't have to view tapes again or write everything down.
Effortless Online Meetings
What do you like best about the product?
The video and audio quality are consistently clear, and the ease of sharing screens and collaborating in real-time is a huge plus. It’s reliable and simple to use, which makes connecting with teammates a breeze.
What do you dislike about the product?
Sometimes the interface can feel a bit cluttered, especially when there are a lot of participants. The breakout room feature can also be a little tricky to manage, and occasional connectivity issues can disrupt meetings.
What problems is the product solving and how is that benefiting you?
It solves the challenge of maintaining effective communication and collaboration in remote work environments. It allows for seamless virtual meetings, easy screen sharing, and real-time collaboration, which helps me stay connected with my team.
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