Zoom
Zoom Communications, Inc.External reviews
10,061 reviews
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External reviews are not included in the AWS star rating for the product.
Great for Remote Work, But AI Features Need Improvement
What do you like best about the product?
Zoom is one of the applications that have eased out life for most companies and helped employees work from anywhere/ remotely but be connected with team and never lose on productivity.
What do you dislike about the product?
With now a days agentic AI integration, zoom AI agent still lags in quality and multi lingual conversation summarization. Microsoft Copilot has the edge on this and zoom also needs to have more user friendly UI and reminders.
What problems is the product solving and how is that benefiting you?
Zoom helps to stay connected with the team when people are working remotely and Agentic AI introduced helps to get minutes of the call so we can be more focused on conversation rather than taking minutes of the call.
User-Friendly Zoom Enhances Communication and Scheduling
What do you like best about the product?
I find Zoom Workplace extremely beneficial due to its organized structure, which I prefer over Google Meet. The calendar and notification features are particularly useful as they solve my scheduling problems by reminding me of my meetings, which I tend to forget, and providing notifications before and after meetings. I also find personalization features valuable, especially the user-friendly mobile app and video conferencing capabilities. The ability to personalize my experience with features like the custom backgrounds, which help maintain privacy by blurring background elements, adds to the usability. Video quality is another highlight; my video appears in high definition and is not pixelated, which is important for professional presentations. The recordings feature is outstanding; it allows me to easily start and stop recordings, which are then readily saved to my computer. The integration with tools like Calendly enhances convenience, as appointments automatically sync with my Zoom calendar, making scheduling seamless. Overall, the accessibility of meeting recordings, the high video quality, and the user-friendly interface of Zoom Workplace significantly enhance my professional communications, especially since I work with an international team, helping overcome communication barriers.
What do you dislike about the product?
I find it inconvenient that in-call chat messages cannot be edited, which means any typographical errors remain uncorrected. Additionally, the current chat format could be improved by introducing message bubbles to enhance readability during calls.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to solve scheduling problems with reminders, enhance cross-country communication, and improve professionalism. It provides easy meeting recordings, high-quality video, and privacy with background features.
User-Friendly Meetings, But Limited Background Filters
What do you like best about the product?
The easy use and the length of people on a meeting.
What do you dislike about the product?
Some background filters are not available or you can add them
What problems is the product solving and how is that benefiting you?
Haven’t had a problem
All-in-One Collaboration Powerhouse, But Can Be Overwhelming
What do you like best about the product?
What I like best about Zoom Workplace is how it brings everything together in one place like meetings, chats, whiteboards, and even apps. It’s super convenient not having to switch between tools all the time. The interface feels clean and intuitive, which makes collaboration smoother, especially in hybrid or remote setups. I also appreciate how easy it is to jump into a quick huddle or share ideas visually. It’s not just about video calls anymore—it’s a full workspace that actually helps teams stay connected and productive.
What do you dislike about the product?
It can feel a bit overwhelming at times. There are so many features packed in that it takes a while to get used to everything. Notifications can also get noisy if you're part of multiple chats and channels. Sometimes, the app feels a bit heavy, especially on older devices or slower networks. And while it's great for collaboration, the search function could be more intuitive when trying to find past messages or files. It’s powerful, no doubt, but a bit of simplification wouldn’t hurt.
What problems is the product solving and how is that benefiting you?
Zoom Workplace is solving a bunch of everyday collaboration problems that pop up in hybrid and remote work setups. For me, the biggest win is how it reduces the need to juggle multiple apps like meetings, chats, whiteboards, and file sharing are all in one place. It’s also made spontaneous communication easier with features like Zoom Huddles and quick video calls. I don’t have to wait for a formal meeting to connect with someone. Plus, the integrations with tools like Slack, Jira, and Google Drive save time and keep everything flowing smoothly. It’s helped me stay more organized and connected with my team, even when we’re not in the same location.
Seamless Collaboration, Minor Connectivity and Chat Clutter Issues
What do you like best about the product?
I really like how Zoom Workplace makes collaboration seamless with its reliable video quality, easy screen sharing, and integration of chat, meetings, and whiteboards, all in one place.
What do you dislike about the product?
Sometimes meetings can experience connectivity or audio lag issues, and managing multiple chats or channels can feel a bit cluttered at times.
What problems is the product solving and how is that benefiting you?
Zoom Workplace solves the challenge of remote collaboration by providing a reliable platform for meetings, chats, and teamwork. It helps me stay connected with colleagues, improves communication efficiency, and makes hybrid work much smoother.
User-Friendly and Flexible, But Occasionally Slow
What do you like best about the product?
Easy to use. Works with app & laptop. No login required
What do you dislike about the product?
Could be slow at times & not load. Would need to restart computer
What problems is the product solving and how is that benefiting you?
Communicating with satellite offices
Easy to Use and Widely Known, But Time Limits Frustrate
What do you like best about the product?
Ease of use and everyone knowing about it
What do you dislike about the product?
Time limits on meeting minutes for users
What problems is the product solving and how is that benefiting you?
A single, integrated platform for meetings and chat.
High-quality audio/video, noise suppression and breakout rooms
Integrated calendar
High-quality audio/video, noise suppression and breakout rooms
Integrated calendar
Great for remote meetings, but the time limit could be better
What do you like best about the product?
Ease of participating in meetings where each person is in a different location
What do you dislike about the product?
Could you improve the time limit for meetings for free users
What problems is the product solving and how is that benefiting you?
Be able to schedule and conduct online meetings, without any difficulty, and share the screen among participants.
Great for Global Collaboration, Needs Better Integration
What do you like best about the product?
Connecting teammates from around the world or city in a single place to conduct business and get work done.
What do you dislike about the product?
Lack of integration across various calendar apps, email, AI agents etc.
What problems is the product solving and how is that benefiting you?
Connecting with clients and teams who are all over the globe.
Reliable and User-Friendly, Though Resource-Heavy in Long Meetings
What do you like best about the product?
What I like best about Zoom Workplace is its ease of use and reliability. The video and audio quality are consistently good, even with average internet connectivity. I also find the collaboration features like screen sharing, breakout rooms, and whiteboard very helpful during meetings and team discussions. Overall, it makes remote communication smooth and efficient.
What do you dislike about the product?
Sometimes, Zoom Workplace can consume a lot of system resources, especially during long meetings with screen sharing or multiple participants. Also, occasional connectivity lags or audio drops can interrupt the flow of discussion. Apart from that, I feel most of the features work quite well overall.
What problems is the product solving and how is that benefiting you?
Zoom Workplace is solving the problem of communication gaps in remote and hybrid work environments. It helps bring teams together through reliable video meetings, chat, and collaboration tools, no matter where people are located. For me, it has made it easier to connect with colleagues, conduct virtual discussions, and share ideas in real time, which improves overall productivity and teamwork.
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