Zoom
Zoom Communications, Inc.External reviews
10,054 reviews
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External reviews are not included in the AWS star rating for the product.
Powerful, Friendly and Reliable Conferencing
What do you like best about the product?
The user interface is one of the best features of Zoom. It's friendly and approachable in ways that Webex and Skype have historically not been. Moreover it's reliable. I've never found Zoom to let me down, whether it's a personal one-on-one call with a friend or a business meeting with 10 or more people present. The product also works on multiple platforms. It's great on the desktop as well as on a smartphone.
What do you dislike about the product?
It's not too bad, but Zoom was criticized recently for lack of security compared with competitors. So they jumped in quickly and tightened up the security. For a while it seemed mandatory to have passwords and waiting rooms, and this added layer confused me and the others I wanted to communicate with. More recently it seems to have stabilized. I now use the waiting room feature but don't bother with passwords.
What problems is the product solving and how is that benefiting you?
It helps my small virtual team stay in touch with one another, wherever we live and work. For example my chief developer is in Maine, and I'm in Massachusetts in the U.S. Of course we also use it with clients reviewing the sales and marketing materials we develop. It's screen share feature is powerful and reliable.
Zoom Workplace Review
What do you like best about the product?
I like the consistency of the product. Zoom has been able to maintain consistency in how the product operates, integrate new features, continue popular features, all without changing the basic functionality of the end product. For me, when i start using a product and each new "update" requires me to learn a new way to work with the product, it often gets overwhelming and ultimately too complex to use efficiently. Because I use Zoom Workplace very often, I see the changes as they happen, and if there is ever an issue with something not working or unclear how to use, customer support is very attentive and prompt. Also, Zoom was a very easy transition during the Covid era and the whole platform just made it easy to go from in-person meetings to meetings online with little to no interruption in the services I provide.
What do you dislike about the product?
I do not like the fact that I cannot verbally chat with only one person in the meeting (a.k.a. sidebar) if I wanted to share something. I have to do that ONLY in the chat feature or via file share. While I can do this in a private breakout room, the host must create that room and I'd have to leave the main meeting to do so. I also do not like that if I share a pdf, for example, my attendees cannot see it. I cannot figure out why this is so.
What problems is the product solving and how is that benefiting you?
As a teacher, this has allowed me to stay personally connected with my students and maintain my class structure and accountability. Also in this regard, it has allowed me to continue to help individual students by connecting with them virtually and helping them through homework problems. I have many students who go on to college and because Zoom is virtual, I am able to meet with them, or even hold classes with them even though they are far away. It has made getting groups together for the purposes of education very easy.
Recommendations to others considering the product:
Try all of the alternatives. Zoom is NOT the only virtual meeting software available. There are many free options. However, once you do, you will find that precious few of then have the capabilities of Zoom. In my experience, only one other piece of software has been able to provide the same basic functionality as Zoom, but Zoom still wins, for me, in overall features applicable to my experience.
Zoom is one of the most reliable meetings tool out there
What do you like best about the product?
I always use Zoom when it comes to conversations online. It's more personal and builds more trust when I am talking with clients or potential clients than chatting over email. It's easy to make presentations and share the most important details about a meeting. I always had a great experience using zoom as an attendee/listener. Every option is easily available and you can find it fast. Sound settings are clear and separate in zoom than on a computer and the setup of speakers and microphone is easy.
What do you dislike about the product?
Sometimes people are not sure how to set up a call and schedule it and send the invite so you need to always copy the ID and password to join which is a little inconvenient, especially If you have a lot of different IDs for other meetings as well. This could be emphasized. The option to raise your hand is a little bit hidden under the part called to participate and would be great if would be better accessible. We cannot send files over zoom anymore.
What problems is the product solving and how is that benefiting you?
I am solving the problem of distant communication and getting more people, connecting with clients, have easy and seamless communication. I use it for online classes as well as for sharing the material. It saves me time and it is really convenient to join I don't need to worry to connect or not as I know it will always work.
Recommendations to others considering the product:
If you are looking to connect with your clients more 1-1 and build instant trust, zoom is an easy-to-use meeting tool. It's reliable and has lot's of options to create a great meeting experience for every party involved.
The Future of Video Conferencing
What do you like best about the product?
Zoom makes it easy to connect and collaborate with teammates seamlessly. The video and audio quality are great, and the backgrounds are a lot of fun. It's a simple conferencing tool to use, although it could use better support. I've had a lot of success using Zoom with external candidates, and it has met my team's needs when it comes to remotely hosting interviews.
What do you dislike about the product?
Some major privacy concerns have arisen, but it seems they are being taken very seriously to protect against vulnerabilities. With all newer platform tools, especially those that are cloud-based, security issues will arise, but the more important thing is how the company will react to such problems and help create acceptable solutions to them.
What problems is the product solving and how is that benefiting you?
Collaboration and communication with distributed teams in different geographical regions. It has helped us work more closely together and increased our output and efficiency.
Recommendations to others considering the product:
Zoom is top of the line when it comes to video and audio quality. It's web and desktop application work well for all users, but it can get a little expensive and there are some security concerns.
Zoom Makes Conferencing Easy
What do you like best about the product?
Zoom makes having conference calls and screen share sessions super easy for both me and my clients.
What do you dislike about the product?
Occasionally there's a bit of an audio delay.
What problems is the product solving and how is that benefiting you?
It provides an easy way to interface with my clients remotely. It's also much easier to initiate screen share sessions.
Zoom has made my job easier!
What do you like best about the product?
I like that we can use this tool for our all-staff conference calls or externally for coalition calls or video conferences as well as webinars. It's versatile and easy to set up, considering I am not very tech savvy.
What do you dislike about the product?
I do not have much to dislike about this tool as I may not know all the functions it has to offer.
What problems is the product solving and how is that benefiting you?
We are able to let the members of our organization learn about some of the legal and policy work we are doing as well as be leaders in coalitions by providing webinars and conference call lines. This allows us to create more educational forums that are accessible for all!
Recommendations to others considering the product:
Any way possible to make the phone numbers shorter or at least the pin? It's hard to use when calling from away on your cell phone. Or is there an easier way to make the pin copy and paste or clickable?
A platform worth using for great calling experience
What do you like best about the product?
Voice clarity is much better compared to other sources. Meetings are recordable.
Screensharing.
Background change/virtual background.
Chat with participants
Breakout rooms
Raise hand feature
Screensharing.
Background change/virtual background.
Chat with participants
Breakout rooms
Raise hand feature
What do you dislike about the product?
- Give everything that is needed for a decent call experience. Cant thinkof any disadvantage or cons for using zoom.
What problems is the product solving and how is that benefiting you?
I use it for conf calls to share documents and screen. The first impact is the clarity of voice, which is way better than WebEx. Sharing screen and sharing documents are another benefits.
Best web based video conferencing
What do you like best about the product?
I have yet to have a problem connecting to someone on a video conference using Zoom.
What do you dislike about the product?
To be honest, there’s nothing that I have found that I dislike about the platform yet. I guess I could say that sometimes it’s a bit confusing how best or most intuitively to invite other people.
What problems is the product solving and how is that benefiting you?
It is mostly used for remote meetings with colleagues as well as to conference with my students. It was also extremely helpful during remote classes during the pandemic.
Recommendations to others considering the product:
As I said elsewhere in this review, it is the best most accessible web based video conferencing software that I have found. It works great across long distances and is fairly intuitive.
Its very easy and convenient for meetings online classes.
What do you like best about the product?
Easy to use and very convenient and clarity is good.Sound quality and Picture Quality is simply superb.
What do you dislike about the product?
Nothing special i dislike in it,For me everything is working perfect
What problems is the product solving and how is that benefiting you?
Easy and convenient
Recommendations to others considering the product:
Definitely
User friendly - needs more pazzaz
What do you like best about the product?
After the app is loaded, it's just a click away from meeting time, so very user friendly.
What do you dislike about the product?
Ability to unmute as host. Most invitees are not familiar and using their phones, and have a difficult time unmuting. As host you can mute, why not be able to unmute?
What problems is the product solving and how is that benefiting you?
The free version is actually great if you're not going over the allotted 45 minutes, and not including more than the maximum number of invitees. For a paid system, I'd like a bit more pazzaz. I love seeing the updates for avatars etc. Making it fun to have these meetings.
Recommendations to others considering the product:
Recordings are difficult to find after time, it's not synced with Hubspot, so check out your CRM if you want to have copies of the recording with the organizations you're meeting with.
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