Zoom
Zoom Communications, Inc.External reviews
10,061 reviews
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External reviews are not included in the AWS star rating for the product.
Simple and efficient way to have meaningful and productive meetings
What do you like best about the product?
The tools for managing meetings as host and for managing what as a user I display is straightforward and empowering.
What do you dislike about the product?
I sometimes find it difficult to make settings I prefer default for each meeting that I schedule. I also have a difficult time navigating the host settings. (E.g. "How do I change the meeting password?" or "Where can I find the recording of the meeting?") The audio quality has also never seemed that great, but this is probably a limitation of bandwidth.
What problems is the product solving and how is that benefiting you?
Zoom has made vitual meetings simple and mainstream. In the industry I work, it has provided so much value to us and those who have health and travel limitations.
Zoom is a quality platform for meetings
What do you like best about the product?
Zoom is an easy solution for scheduled meetings. It is generally very easy for pretty much anyone to join from anywhere. It's a top solution in the industry for sure
What do you dislike about the product?
There are some solutions that are more ideal for a quick video call, particularly with someone within your organization. Zoom is also on the expensive end. And the room connector can be a bit annoying if the other party doesn't have it.
What problems is the product solving and how is that benefiting you?
Scheduled meetings with people outside of our company, and occasional large group meetings as well. We are an o365 company so we use Teams for a lot of meetings as well.
Most pedestrian virtual platform
What do you like best about the product?
Zoom is one of the most user-friendly programs that I use for virtual meetings. Their new updates for hosts on breakout rooms being able to search attendees. etc is helpful.
What do you dislike about the product?
I wish co-hosts could take control from the host if you allow that in your settings, and that all co-hosts should have full rights as hosts if you allow it in your settings.
What problems is the product solving and how is that benefiting you?
Connecting with clients all over the world is helpful and again, most people are able to navigate it easily. Some clients do wish that they were able to store their slide decks in the platform.
A Must-Have for Virtual Professionals!
What do you like best about the product?
Ease of use is my favorite part of Zoom. There are no extra steps, it's super easy to schedule with clients and a successful meeting is underway in the click of a link.
What do you dislike about the product?
The only challenge I have had is with billing and customer service. It was a mind-numbing experience to go through the numerous and irrelevant automated responses to get to someone who could actually resolve my issue.
What problems is the product solving and how is that benefiting you?
Eventually my billing issue was resolved completely by a diligent customer service rep.
It is exceptionally user friendly and intuitive
What do you like best about the product?
I like the versatility it provides for doing leadership training. I can leverage breakout rooms, chats, and polls.
What do you dislike about the product?
I don't like that Zoom does not consistently enable me to change the time and dates of meetings. I often have to cancel a meeting and schedule a new one because it doesn't seem to align with my Outlook. The change of meetings gets stuck in my outbox. I also find that I have to often switch around my audio connections.
What problems is the product solving and how is that benefiting you?
Zoom is helping me address working in a hybrid environment where almost all of my work is virtual. That includes consulting, executive coaching, and leadership training.
Zoom, great product!
What do you like best about the product?
I love that I can add as many people as I want for my meetings. I do a lot of training-style meetings and now I can have them set up in a classroom-style room. Love that!
What do you dislike about the product?
When too many people are on and sometimes the audio can mess up. Plus, if the other person doesn't have the same bandwidth for internet you can lose connection, but that isn't on Zoom at all.
What problems is the product solving and how is that benefiting you?
I figure out new things all the time when it comes to Zoom, honestly, I just get in there and play around to learn more. There have been so many updates and new features that is the only way I know how to keep up.
It’s a great addition to any service-based business
What do you like best about the product?
Zoom integrations were the most useful tool for my business. With the calendar integrations and the connection to CRM software I was able to automate a lot of the scheduling of calls.
What do you dislike about the product?
One of my sessions where my link was posted publicly was hacked by an unknown user and I had to end the call. It delayed my livestream session and I had to host on another platform.
What problems is the product solving and how is that benefiting you?
It's giving my business a way to connect virtually with my clients with software that is familiar to them and making meetings seamless with the integrations with so many other apps.
Been an essential tool
What do you like best about the product?
I like the ease of use. It's easy to learn the basics
What do you dislike about the product?
The differences between mobile/iPad and desktop can be frustrating. Not having as many options on the iPad
What problems is the product solving and how is that benefiting you?
Zoom allows me to meet with people in other geographic areas when it wouldn't be cost effective to travel
Zoom is a good tool we use often in our business
What do you like best about the product?
Zoom is simple to use. No need for extensive training.
What do you dislike about the product?
A real lack of customer support. When you are able to speak to someone they don't act like they really care about your problem.
What problems is the product solving and how is that benefiting you?
Able to meet with our students on one platform
Great service with great features!
What do you like best about the product?
We were quick to utilize zoom at the beginning of the pandemic to switch our programming over to vertual. The use of breakout rooms was pivotal to the success of the programs and continues to be a key staple for us. It works when we need it to!
What do you dislike about the product?
The shift for free users to be limited to only 40 min on 1:1 calls made it really hard for staff who just wanted to take internal conversations over zoom to do that without having a time limit. It was a big shift for the staff.
What problems is the product solving and how is that benefiting you?
Zoom has been helping us shift our company to a virtual capacity for our day to day work allowing for coworkers outside of the one place where we have a main office and when we run programs it allows us to serve people outside of our immediate community
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