Zoom
Zoom Communications, Inc.External reviews
10,061 reviews
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Mostly Great With a Few Exceptions
What do you like best about the product?
The ability to meet face to face with anyone across the globe. I also really like all the video features such as enhancing eyebrows, lip color, face touch-up, etc. It makes it easier to Zoom when I know I don't have to look perfect because Zoom will give me a little appearance boost if I want it to. I wish the blur background or the faux background feature would work on my Macbook Pro but sadly it doesn't. But I think it's a great feature for those it does work for.
What do you dislike about the product?
I notice the time clock seems to have been moved or disappeared altogether. This was helpful in seeing at a glance how long I have been on a call with someone. Also, as I understand it anyone on a group Zoom can download the chat transcript will INCLUDE PRIVATE CHATS between members. To me, this is a major drawback if that's how it still works. Major. Drawback.
What problems is the product solving and how is that benefiting you?
Zoom allows me to do more speaking engagements because since COVID so many groups, associations and businesses have switched to online / Zoom meetings as a regular part of business. I have spoken for more groups virtually during COVID than I would have done in person. It also allows me to meet with clients weekly and run my coaching practice as a fulltime nomad.
Zoom Works and is Dependable
What do you like best about the product?
Zoom is generally simple enough to use and has built a product that is stable and dependable. Quality is always good. Good human factoring.
What do you dislike about the product?
Zoom has begun adding too many features and functions that are nice but add overhead to the basic need for videoconferencing. Need to keep it simple and clean.
What problems is the product solving and how is that benefiting you?
We are a 100% remote organization, so Zoom provides us the capability to be connected day in, day out so that we can operate as a business and accomplish building a digital grantmaking foundation. We use Zoom to meet with grantees, partners; plan and decide, develop and troubleshoot, and occasionally to just meet and have some fun together.
It's user friendly and has never been complicated to understand unlike other virtual meeting sites
What do you like best about the product?
I think the ease of being able to join meetings is one of the most appealing things. You press on the link and automatically join the meeting without having to confirm too many things.
What do you dislike about the product?
I dislike how it is not very easy to identify when your sound is on when joining a meeting. It looks very different when you join on your mobile device and your computer, it'd be nice if icons were larger.
What problems is the product solving and how is that benefiting you?
When I first started using Zoom the feature for background noise was not available, so the fact that they have solved the issue to adjust your background noise has been helpful.
Zoom has been am amazing platform to stay connected to my clients.
What do you like best about the product?
The ease of use and the reliability of the technology. Very user friendly.amenities. I was able to navigate and figure out how to fully function in no time at all.
What do you dislike about the product?
I wish there was a little more cloud storage available with the pro plan. The next plan up allows for more cloud storage, but is way more than I need in other ammenities.
What problems is the product solving and how is that benefiting you?
During covid I had to reinvent myself as an online teacher when I had to close down my studio. It let me create a whole new way of continuing to hold space for my yoga community.
Good Video Conferencing Platform
What do you like best about the product?
I appreciate the breakout rooms, the ability to share files through chat (though that doesn't always work for everyone, and the ease of managing the actual meeting room.
What do you dislike about the product?
I don't love the limitations when sharing my screen or some of the limitations when using Zoom on the mobile app. I've been in meetings where people did not realize the annotation feature was live and someone started drawing on the presentation slides.
What problems is the product solving and how is that benefiting you?
I teach online and Zoom does make it easy for me to add variety to my lessons with polls, collaboration with the whiteboard feature, and breakout groups. I also find Zoom works well for my one-on-one coaching sessions and networking meetings.
Good video and audio quality.
What do you like best about the product?
The video and audio quality are good. I also like the way that you can see all the particiaptes. Screen sharing is one of the best features for displaying what you are talking about.
What do you dislike about the product?
It is hard to figure out how to change who is the host of the zoom meeting. I also wish there was a way to send chat messages back and forth with other people in the meeting.
What problems is the product solving and how is that benefiting you?
Zoom allows me to have work meetings anywhere. This is great because it is not always possible to be in the office. Muting and hiding your screen is nice since you can't do that during in-person meetings.
Connecting beyond the Pandemic
What do you like best about the product?
It has supported me during the pandemic to continue to do my job seamlessly when work from home was mandatory. However, even as the pandemic has eased, I still use zoom a ton.
What do you dislike about the product?
Zoom fatigue is a real thing. It is hard using zoom for certain types of meetings or if used too frequently. Having to attend full day webinars or conferences on zoom is hard.
What problems is the product solving and how is that benefiting you?
I love that I can work a hybrid model and work from home some days because zoom allows me to stay connected to anyone. We also have multiple sites all over the city that used to require travel but now zoom can step in as a solution.
Zoom is an invaluable tool for our business.
What do you like best about the product?
Video clarity is pretty good. Usually if the video is not clear disabling HD usually does the trick.
What do you dislike about the product?
Video clarity is pretty good. Usually if the video is not clear disabling HD usually does the trick.
The audio quality can be better. I have tested other solutions with the same hardware and it seems the audio quality with Zoom is a little inferior.
The audio quality can be better. I have tested other solutions with the same hardware and it seems the audio quality with Zoom is a little inferior.
What problems is the product solving and how is that benefiting you?
Zoom helps us in this new remote world. It helps us seem less my collaborate across the country and times zones.
Quick and easy - simple to use
What do you like best about the product?
We've been using Zoom since the beginning of the pandemic to help host online webinars and we chose to use this platform because it was one of the easiest to just plug and play. The user experience was straightforward and very intuitive to navigate what you need. It was easy to set up a webinar in moments with all the details and some simple customizable features. We didn't have to worry about the client experience because it was very easy for someone to just join. We didn't spend time on the whole account setup and we could focus on the content of our webinars and meetings.
Additionally, it's great that the sessions can be recorded, saved, and downloaded later.
Additionally, it's great that the sessions can be recorded, saved, and downloaded later.
What do you dislike about the product?
The features could be too limiting at times. We wanted some fully customizable branded pages for our webinars. The pricing plan wasn't flexible enough to meet our needs. Our webinars ranged from a few dozen focused sessions or up to almost multiple hundreds of registrants. The more we used Zoom the more we would like more customization options but it wasn't 100% necessary.
What problems is the product solving and how is that benefiting you?
Zoom connects us with our clients and potential customers navigating through a pandemic. It's the fastest way to create video content with meaningful interactions.
Easy To Use as 1-2-3
What do you like best about the product?
It saves my meetings so that I can easily join. The interface during the meeting is well laid out and easy to use. I like the fact that i can chat privately during a meeting as long as the meeting owner allows it.
What do you dislike about the product?
The only downside I have experienced thus far is that it seems to use a lot of bandwidth and it is not always easy to copy the chat notes. This may be related to the meeting owner settings.
What problems is the product solving and how is that benefiting you?
The ability to connect with client and friends all over the world with ease. Seeing them face to face is much more effective than using a phone or audio device. I have been using it to meet with my coach for the past two years.
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