Zoom
Zoom Communications, Inc.External reviews
10,061 reviews
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External reviews are not included in the AWS star rating for the product.
Zoom is a great tool for business communications of all types.
What do you like best about the product?
I like how functional, versatile, and integrated Zoom is in meeting the needs of my business and my clients.
What do you dislike about the product?
Nothing stands out. Everything seems to operate as it should.
What problems is the product solving and how is that benefiting you?
Zoom is helping solve the virtual business space with dependable functionality that creates confidence and builds trust with my clients.
Zoom Fan
What do you like best about the product?
The chat feature is great. I like the ask for help and hand raising feature, as well as the ability to rename myself for one session at a time.
What do you dislike about the product?
I dislike that the zoom meeting invites only work for the time alloted. This is somewhat problematic if there was an error or very late entry.
What problems is the product solving and how is that benefiting you?
Zoom allows for cost saving and time saving. I use it for meetings, consultations, trainings and court sessions.
Easy videoconferencing for all experience levels
What do you like best about the product?
It is easy to use and has a lot of useful features. I like that it can be used on multiple devices and operating systems and the experience is consistent on all of them. I also like features like screen sharing and breakout rooms.
What do you dislike about the product?
I don't like that there isn't better way to control muting and unmuting. (Muting all participants or just certain ones. Keeping people muted at all times.) Also the ability to unmute participants would be nice.
I also don't like that a meeting passcode or waiting room is required. In the meetings I'm involved with that isn't necessary and it can cause confusion for less tech savvy participants.
I also don't like that a meeting passcode or waiting room is required. In the meetings I'm involved with that isn't necessary and it can cause confusion for less tech savvy participants.
What problems is the product solving and how is that benefiting you?
Zoom is great for having remote or hybrid meetings. It was extremely helpful the last two years when everything was shut down or remote. It is still helpful now since a lot of our meetings are still online or hybrid.
Zoom is Great!
What do you like best about the product?
Zoom is feature rich. Breakout sessions, Virtual Background options, Polling and Whiteboard features.
What do you dislike about the product?
The only thing I think they can improve on is the ability to size the screen with more granularity.
What problems is the product solving and how is that benefiting you?
Zoom is generally easier to use compared to other platforms. Breakout sessions are very helpful when needed.
Zoom is a must for my business.
What do you like best about the product?
User friendly for those that are not technically savvy. Reliable, I utilize the waiting room, screenshare and whiteboard often.
What do you dislike about the product?
When I have to log back in frequently but I understand that is more of a browser thing.
What problems is the product solving and how is that benefiting you?
Remote business, able to meet with clients face to face and team members whether locally or across the country. Helping me grow my business while still having a personal connection with people!
Zoom for non-profit
What do you like best about the product?
Ease of scheduling invites through Outlook, ease for non-Zoom users to participate.
What do you dislike about the product?
Audio issues at times, and I cannot get the co-host feature to work; I select co-host but the co-hosts do not get co-host privileges.
What problems is the product solving and how is that benefiting you?
Making it possible to attend meetings without travel time allows for more productivity.
I give Zoom an A-
What do you like best about the product?
Zoom works great - especially for any clients who have issues logging into Google Meet. I appreciate the screen recording option, and the breakout room functionality most.
What do you dislike about the product?
I wish there were better integrations between Google and Zoom. Our organization uses Google for Gmail and Google Docs, so Google Meet is typically used more often, even though zoom has better features. I would also love it if there were a notes feature that automatically transcribed the call.
What problems is the product solving and how is that benefiting you?
Screen recording - our Google Meet software doesn't offer that unless we upgrade our existing plan. It also solves the issue we have with some of our clients who are unable to use Google Meet. For PC users there are some glitches - not sure why.
Zoom's a great choice for your virtual business meetings!
What do you like best about the product?
It's super easy to use and install on your PC or your phone. It's easy to create and share links and to create recurring calls. I have so many issues with competitors in this space that I just don't encounter with Zoom.
What do you dislike about the product?
One of the issues I have with Zoom is the share screen function. It's not easy to keep sharing your screen as you move from documents, websites, etc.
What problems is the product solving and how is that benefiting you?
I work from home and Zoom makes all of the virtual meetings I have (which is most of them) easy to administer.
School Based Services
What do you like best about the product?
I love how I can give control of my computer or request control of a student's computer. I teach students and assistants that aren't the most tech-savvy, so that feature allows me to easily troubleshoot activities.
What do you dislike about the product?
The free version used to allow 1:1 video conferencing for free over 40 minutes and only paying for 3 or more participants. It's frustrating that I have to get a paid account to video chat for an hour with only one person.
What problems is the product solving and how is that benefiting you?
I am a fully virtual teacher. Other video conferencing platforms are not as user-friendly as Zoom. Also, it is easy for me to send a link to those with little experience and easily connect with them.
Powerhouse of video conferencing
What do you like best about the product?
Zoom has so many good features that it's hard to pick just one. As IT, I've seen the best and worst of end user interpretation of Zoom and it's competitors. Folks seem to really love the personalized backgrounds and beauty features to help make remote work more fun and creative. I personally enjoy Zoom's easy to use admin portal where the options are clear and aplenty.
What do you dislike about the product?
Privacy and security are always a top priority no matter if you're an organization or personal user calling your grandparents. Though it's hard to mitigate all security risks, the few incidents Zoom has encountered give a sobering reality check that no matter how safe you think you (and your code) is, that may not always be the case. I appreciate their prompt address and correct attitudes when these things do happen, working to remedy the issue with notifications or updates and being transparent about it all.
What problems is the product solving and how is that benefiting you?
Staying connect in these hybrid world of remote and going back to office is definitely a major problem that Zoom is helping to solve. The collaboration tools in a session are probably what I think are the greatest adds to what could otherwise be just another video meet software. As IT, this platform also helps act as a sort of remote desktop, if users can join the call and share their screen. This greatly helps reduce troubleshooting time in some cases when I can see the issue in realtime.
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