Zoom
Zoom Communications, Inc.External reviews
10,061 reviews
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Excellent. I've never had an issue using Zoom.
What do you like best about the product?
Easy to use and reliable. I find it very easy to navigate.
What do you dislike about the product?
Sometimes the connection is choppy but that may have to do with internet speeds, etc.
What problems is the product solving and how is that benefiting you?
I manage all my client meetings by Zoom that I would hold in person. I was able to get rid of my office and just work from home.
Zoom Is Great
What do you like best about the product?
Zoom is the easiest-to-use video conferencing service out there. The fact that people joining in don't need to create an account or install an app is key to accessibility.
What do you dislike about the product?
The friend function of Zoom is clunky. It would be great is Zoom supported user profiles so connecting with contacts ad hoc would be easy like Apple's Facetime.
What problems is the product solving and how is that benefiting you?
Being able to connect with large organizations remotely and with ease; Collaborative screen sharing and presentation is much easier to manage vs competitors; improvement w/ remote productivity.
Lots of features, easy to use, an industry standard
What do you like best about the product?
Zoom is user-friendly and has a variety of features that make it a more well-rounded product than some of its competitors. The layout options during a call give users the flexibility to customize their experience.
What do you dislike about the product?
It would be nice to be able to be added as a co-host of a meeting without being on a pro/paid plan. Sharing of files/links in the chat section of a live meeting is a bit tedious.
What problems is the product solving and how is that benefiting you?
Zoom provides an option for remote meetings with easy registration, scheduling, and hosting of the meetings. Especially during 2020, Zoom because widely-known and used, and so it is easy to get guests to join meetings, as most everyone is now registered to use it.
Amazing (imperfect) tool
What do you like best about the product?
Zoom is an amazing tool - it provides the ability to instantly connect with people from all over the world. Easy to jump into a meeting and use the platform, and has proven invaluable for business as well as social functions.
What do you dislike about the product?
The software has become increasingly unstable over the years - as someone who uses Zoom to train groups of up to 200 agents at the same time, it's panic-inducing when the software crashes during a screen share and kicks me out of the meeting.
What problems is the product solving and how is that benefiting you?
The increased costs for business travel and the changing post-Covid world has made Zoom an invaluable tool for conducting business in a way that is cheap, fast, and convenient for everyone.
Experiencing Zoom
What do you like best about the product?
The ability to conduct meetings and programs virtually, as well as attend those same meetings and programs without having to travel.
What do you dislike about the product?
Zoom use relies on Internet connection, which can be spotty at times and in certain areas. It also requires the device being used to connect have both audio and video capability.
What problems is the product solving and how is that benefiting you?
The ability to be able to continue connecting with patrons who do not want to or cannot be exposed to large numbers of people in an indoor setting--specifically during a pandemic. Zoom has been a life-saver in that regard.
Works well for our music studio
What do you like best about the product?
The annotate feature is awesome for online lessons for our music school.
What do you dislike about the product?
Sometimes the audio cuts in and out during a lesson.
What problems is the product solving and how is that benefiting you?
Being able to still teach a lesson when a student has to quarantine or doesn't have a ride to lessons. Also, we are able to continue teaching students who move away.
Consistent, Reliable, Evolving
What do you like best about the product?
It makes communicating super easy to do.
What do you dislike about the product?
I don't like the blur/alternate background filter. It needs improving. It doesn't look as clean as it could be.
What problems is the product solving and how is that benefiting you?
It makes it so easy to attend meetings. No excuses anymore that "I'm out of town that day." And so easier to schedule meetings with a lot of people - no matter where they are.
Works great for training!
What do you like best about the product?
Annotation on the screen and polling and breakout rooms. Very smooth.
What do you dislike about the product?
Sharing of meeting polls with teammates is a bit rocky.
What problems is the product solving and how is that benefiting you?
Integration with Mural is, I hear, something that you have done. I need it sometimes but have not tried it since I heard you solved it.
Straight forward video platform
What do you like best about the product?
High resolution, background options, and the chat feature that allows me to ping people privately. I also like that I can pass the host easily, and honestly biggest thing for me was the easy change of audio and video output/input
What do you dislike about the product?
I can't have people join a room I host without me starting or letting them in. I coordinate interviews and only have a personal premium account so this is detrimental for me.
What problems is the product solving and how is that benefiting you?
Zoom allows me to continue working remote, meet my clients across the country virtually, and work anywhere because of the background blur and filters.
Discuss and Resolve from Across the World
What do you like best about the product?
Being able to connect with others across the world from a straightforward application is just what the tech world needed. Features like chat and screen sharing are perfect for getting your point across and resolving issues.
What do you dislike about the product?
When screen sharing, the UI (floating bar) is very annoying to manage and is getting in my way when navigating my screens and Zoom itself.
What problems is the product solving and how is that benefiting you?
Communication with team members across the nation.
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