Zoom
Zoom Communications, Inc.External reviews
10,061 reviews
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External reviews are not included in the AWS star rating for the product.
Great for Large Meetings, But Can Slow Down Other Apps
What do you like best about the product?
It is a helpful tool for large group meetings.
What do you dislike about the product?
Sometimes it slows down other functions on my computer.
What problems is the product solving and how is that benefiting you?
It allows our large organization to attend group calls weekly.
Seamless Setup and Superior Connectivity
What do you like best about the product?
I appreciate Zoom Workplace for its ease of use, which makes it seamless to integrate into daily operations. The setup was relatively easy and seamless, allowing for a smooth transition when we switched from another vendor. I am particularly pleased with the platform's ability to provide stable, good connections, significantly improving over our last vendor, which was quite spotty. The availability of reports has been highly beneficial, as our previous solutions provided little to no reporting. With Zoom Workplace, the voice mail feature is convenient, and the entire system operates efficiently and reliably. These features make it a robust tool for conducting calls and meetings, which I have been doing for about a year now. Its ease of use is a major factor that would make me consider purchasing it again, and I would highly recommend it to others, with a likelihood score of 10 out of 10.
What do you dislike about the product?
nothing
What problems is the product solving and how is that benefiting you?
I find Zoom Workplace improves connection reliability and provides valuable reporting, enhancing our meeting efficiency and data utilization.
Connects Me Effortlessly and Enhances My Zoom Appearance
What do you like best about the product?
It helps to connect with more people and i look good on zoom camera
What do you dislike about the product?
I really love it; there’s nothing I dislike about it, and I hope it continues to improve even more.
What problems is the product solving and how is that benefiting you?
There is a need to enhance both the voice quality and the camera quality.
Powerful All-in-One Collaboration, But Interface Can Get Cluttered
What do you like best about the product?
Zoom Workplace excels in combining ease of use with powerful features. I appreciate how video meetings, team chat, whiteboards, and calendar tools are integrated into one platform; it simplifies daily workflows and reduces the need for multiple apps. The setup is straightforward, and the interface is intuitive even for new users. I also value the frequent updates and responsive customer support, which help teams stay productive and connected. It’s a tool I use regularly, and its flexibility makes it ideal for async and hybrid work environments.
What do you dislike about the product?
While Zoom Workplace is feature-rich, its interface can feel cluttered, especially when navigating between chat, meetings, and whiteboards. Notifications across channels may require manual tuning to avoid overload. Some features, like Zoom Scheduler or AI Companion, aren’t immediately accessible without extra setup or premium plans, which can slow down implementation for smaller teams. Integration with external tools is decent but could be more seamless. I’ve also found that customer support varies depending on the issue, and clearer onboarding for new features would improve the experience.
What problems is the product solving and how is that benefiting you?
Zoom Workplace solves the challenge of fragmented communication and collaboration in remote and hybrid environments. By bringing meetings, chat, whiteboards, and scheduling into one platform, it reduces the need to juggle multiple tools. This streamlines workflows, cuts down on context-switching, and improves team alignment, especially across time zones.
For me, it supports async collaboration through features like meeting recordings, chat threads, and shared whiteboards, which is essential when working with Pan-African and international teams. It also helps maintain momentum in creative and professional projects by making it easy to share updates, brainstorm visually, and stay connected without constant live meetings. The platform’s reliability and ease of use mean I can focus more on impact and less on troubleshooting tech.
For me, it supports async collaboration through features like meeting recordings, chat threads, and shared whiteboards, which is essential when working with Pan-African and international teams. It also helps maintain momentum in creative and professional projects by making it easy to share updates, brainstorm visually, and stay connected without constant live meetings. The platform’s reliability and ease of use mean I can focus more on impact and less on troubleshooting tech.
User-Friendly Design, But Slow Loading and Limited Customization
What do you like best about the product?
Easy to use and simple layout and design.
What do you dislike about the product?
Slow loading speeds. Also lack of customization.
What problems is the product solving and how is that benefiting you?
Solve the problem of getting together in person with clients.
Effortless Invites and Navigation—A Flawless Experience
What do you like best about the product?
easy to invite others to zooms and east to navigate
What do you dislike about the product?
I do not dislike anything about zoom. It's great.
What problems is the product solving and how is that benefiting you?
Zoom has solved the problem of not being able to meet with people in person due to where I live being so remote.
Seamless Integrations and Smart AI Features Make Calls Effortless
What do you like best about the product?
The best useful features for me are - 1. It's integration with different apps like google calendar and slack. This integration helps in scheduling calls very easily and also get a reminder before every call. 2. The new AI feature that gives transcript of the call. 3. Recording feature helps in keeping knowledge transfer sessions recorded, so I can refer it back whenever it is required.
What do you dislike about the product?
Nothing i can think of as of now. Maybe some more backgrounds can be added.
What problems is the product solving and how is that benefiting you?
The zome software is very easy to use that helps in scheduling calls very easily. Recording and screen sharing features also adds great value to the work.
Effortless Integration and Use—Zoom Sets the Standard for Meetings
What do you like best about the product?
Frequence of Use, Easy of Integration, and Easy of use
What do you dislike about the product?
For me Zoom is the best application I have used for meetings and web conferencing.
What problems is the product solving and how is that benefiting you?
I am a remote worker, for me Zoom is the best software so far I have used to manage my work remote via the sessions. I setup zoom sessions every once in a while to make sure all my students and clients are in the right direction.
Intuitive, Interactive Platform Perfect for Teaching and Team Collaboration
What do you like best about the product?
We have everything we need to teach classes and collaborate effectively as a team. Additionally, the platform is very interactive and intuitive. I also like the integration with MIRO and other teaching and remote teams tools. The installation and actuallization is the most simple i've ever seen.
What do you dislike about the product?
I find it frustrating that the chat from meetings does not persist automatically. At the very least, it would be helpful if the chat history from periodically meetings was saved.
What problems is the product solving and how is that benefiting you?
I am able to teach large groups just as comfortably as if I were in the same room with them. I can split them into smaller groups, work with each group, and do so with a high level of reliability. I can program all the classes and receive usefull notifications about them, to me and other teachers who work with me.
Generous Free Meeting Time and All the Features We Need
What do you like best about the product?
It gives 40 minutes free meeting time which is very useful for my team.
What do you dislike about the product?
There isn’t anything I dislike about it. The product offers all the features necessary to help a business grow.
What problems is the product solving and how is that benefiting you?
It is helping me creating my own contents in form of video and also hepls me in stay connected to my remote teams
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