Zoom
Zoom Communications, Inc.External reviews
10,061 reviews
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Useful Tool for Non-Profits
What do you like best about the product?
Ease of use. Access for all. Admin use.
The ability to customize content and share your screen.
It allows for more options during meetings.
Similar to competitors but Zoom now has a stronger name/brand recognition in this market space.
The ability to customize content and share your screen.
It allows for more options during meetings.
Similar to competitors but Zoom now has a stronger name/brand recognition in this market space.
What do you dislike about the product?
Time limits.
Toggling through multiple screens to see all of the "faces" on the call is a hassle.
Have options to reduce the size of each video window so that all panes can be viewed at once.
Toggling through multiple screens to see all of the "faces" on the call is a hassle.
Have options to reduce the size of each video window so that all panes can be viewed at once.
What problems is the product solving and how is that benefiting you?
Zoom is keeping people safer and more efficient by allowing work (and meetings about work) to take place anywhere with an internet connection. We have become more efficient with our time management due to Zoom.
Easy to use
What do you like best about the product?
Easy to use and integrate a team that are working remotely
What do you dislike about the product?
It would be nice to have an easier way to set up a meeting to be run by someone else.
What problems is the product solving and how is that benefiting you?
Our office has moved to partially remote, and zoom makes conferencing easier
I'm very satisfied with the Zoom experience.
What do you like best about the product?
Ease of setting up meetings and sharing links.
What do you dislike about the product?
Having to pay for the service that I don't use often.
What problems is the product solving and how is that benefiting you?
There are so many meetings--ones that I host and ones that I attend--that wouldn't be possible without Zoom, or they'd be done on an inferior conference call.
Great for all my small business needs
What do you like best about the product?
It's helpful that I can preset what my meeting needs will be. Fairly intuitive with easy to use help links.
What do you dislike about the product?
Not really anything I dislike about zoom.
What problems is the product solving and how is that benefiting you?
It's quick and easy to set up a last minute meeting and invite people. They arrive quickly and off we go to problem solve.
Not their fault
What do you like best about the product?
Normally works well
They fixed the security issues I had back when everyone started using it
Easy enough for my senior clients to use
Like it better than Skype and GoTo from years ago
They fixed the security issues I had back when everyone started using it
Easy enough for my senior clients to use
Like it better than Skype and GoTo from years ago
What do you dislike about the product?
Every few times chrome updates (seems like biweekly now) they disconnect the extension for zoom so I am not able to send invites from google calendar
Very annoying because Zoom does not believe in customer service/tech support being available
Have to do it through chat and takes 2 weeks (how long it took to find the problem I was having with blurred background) to get a tech support person to actually screen share where if I could just get a live person on the phone, it would be done in 45 minutes (how long it took when I called in to cancel my auto-renew and the lady felt bad for me and helped walk me through finding the extension)
I remember in the early 2000s lawsuits of internet providers throttling other providers services and maybe Zoom needs to do that since google is pushing their "teams"
Very annoying because Zoom does not believe in customer service/tech support being available
Have to do it through chat and takes 2 weeks (how long it took to find the problem I was having with blurred background) to get a tech support person to actually screen share where if I could just get a live person on the phone, it would be done in 45 minutes (how long it took when I called in to cancel my auto-renew and the lady felt bad for me and helped walk me through finding the extension)
I remember in the early 2000s lawsuits of internet providers throttling other providers services and maybe Zoom needs to do that since google is pushing their "teams"
What problems is the product solving and how is that benefiting you?
As an insurance agent, I no longer drive 40k plus miles a year to meet with clients
Not being face to face, I can only verbally explain what I am talking about
With Zoom, I am able to screen share Summary of Benefits and Illustrations to help the prospect better comprehend what I am proposing
Not being face to face, I can only verbally explain what I am talking about
With Zoom, I am able to screen share Summary of Benefits and Illustrations to help the prospect better comprehend what I am proposing
All-around professional!
What do you like best about the product?
I like that Zoom is constantly updating its platform and the features it provides for its users. For instance, I needed a timer function for a group I lead and with barely any searching, found that Zoom already had an app I could install that would bring this feature into the experience seamlessly.
What do you dislike about the product?
I don't love that my clients sometimes experience glitches with Zoom when they haven't updated the platform in a bit. I don't work with the most tech-savvy of clients and having them update and re-start Zoom can take precious minutes from their sessions.
What problems is the product solving and how is that benefiting you?
Zoom allows me to connect with my clients in a professional, reliable way & makes it easy for me to keep track of all the sessions & meetings I have on my calendar.
Excellent way to collaborate remotely
What do you like best about the product?
I love the simplicity... any of my agents who are technologically challenged can easily join meetings. I also like the ability to customize backgrounds. I do like that people can use their Gmail addresses to log in and we don't have to create a separate username and password.
What do you dislike about the product?
When using the backgrounds, it sometimes cuts off part of my face. Most of the time I choose not to use them. During a zoom call where the presenter is doing a screen share, I wish there was a way to see all the participants instead of having to scroll through just 5 at a time.
What problems is the product solving and how is that benefiting you?
We still live in a time where people are very concerned about exposure to Covid and other contagious diseases. Zoom provides a way for us to stay connected without risking our health. Also, it is nice that we can have "face to face" meetings with people from all over the world. Meetings are so much more productive when you can see the people you are working with.
Great tool for the REMOTE consultant
What do you like best about the product?
Resume allows me to engage with my clients face to face which ishighly important for what I do. Words plus body language are key to a successful engagement
What do you dislike about the product?
While it's great to see my clients often there is a mismatch in the quality of video from one zoom to another
What problems is the product solving and how is that benefiting you?
Because all of my work is remote, I can easily meet with anyone at any time with just a simple click
Great way to meet virtually!
What do you like best about the product?
Zoom was clutch for our business during the lockdown, as clients felt like they were still getting face-to-face contact while being safe. We have continued to use Zoom for meetings with clients who reside out of the area or simply feel that a video call fits into their schedule better.
What do you dislike about the product?
Sometimes, the dashboard can be a little tricky to manage and track scheduled meetings. We have a point person who understands it all well, but when someone unfamiliar tries, it's not always the most user friendly and has caused confusion.
What problems is the product solving and how is that benefiting you?
It's making it easier for clients to feel like they are having personal contact with our attorneys without having to meet in person. It is much more convenient for many of our clients.
Solid and reliable for all web conferencing needs!
What do you like best about the product?
Easy to set up and connect. Easy for users to join. It's the standard for a reason and has never let us down! We use it every single week. More reliable than any other software out there
What do you dislike about the product?
I wish the meeting invitation emails were a bit more compact, as it can be hard to navigate if you are just trying to share a simple link to someone. Maybe I am using it in an unexpected way though.
What problems is the product solving and how is that benefiting you?
All of our employees are remote, so Zoom provides easy communication and access even though we are states away. It helps boost morale being face to face and increases our bond as a team.
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