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Zoom

Zoom Communications, Inc.

Reviews from AWS customer

3 AWS reviews

External reviews

10,061 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Cindy H.

Zoom is great for remote working!

  • August 19, 2022
  • Review provided by G2

What do you like best about the product?
That it allows me to work remote. Email is great but sometimes you need a face to face meeting to explain things in more detail, and/or to get a better read of someone's opinion and support on a matter. Being able to share a screen, especially with spreadsheets, yeah, I'm a beancounter, while being able to verbally explain the results makes it easier for others to understand. I find that people don't read a lot of detail in emails so this is a great tool in my profession.
What do you dislike about the product?
I wish the setup screen was easier to access when you are on a Zoom call and that the virtual backgrounds worked better. (Often times you can see your hair vibrating when using them.
What problems is the product solving and how is that benefiting you?
I'm not sure what problems Zoom is trying to solve. I haven't brought any complaints to Zoom personally.


    Diane P.

Easy to use, universally understood by users.

  • August 19, 2022
  • Review provided by G2

What do you like best about the product?
It's easy to use. The most difficult part is getting the app installed. After that, my clients just have to click on the link to get started. Zoom can integrate with a bunch of different programs.
What do you dislike about the product?
Closed Captioning needs to be improved. Sometimes it's confusing when I'm sharing my screen to be able to see my clients and monitor their understanding at what is being taught.
What problems is the product solving and how is that benefiting you?
Zoom solves the problem of connecting virtually from wherever you are. I have clients all over the united states that I can reach via Zoom. It also allows me to share what I need to show my clients easier. (I love using visuals)

Recording is easy. I can record my podcasts, webinars, videos, and course content with Zoom and download it to work with later.


    E-Learning

Zoom is easy to set up and use on a variety of computing platforms

  • August 19, 2022
  • Review provided by G2

What do you like best about the product?
The fact that it is available on many computing platforms and has feature parity between them. It is also easy to set up on each platform.
What do you dislike about the product?
I'd like it to have auto-caption features built into the software like Microsoft Teams. I would also appreciate an upgrade in video quality (but I realize that depends on a user's computing platform).
What problems is the product solving and how is that benefiting you?
It is providing a way to share programming and presentations all over the country for the organization I am working for. Zoom has given us the ability to reach individuals who can't attend our programs in person.


    Information Technology and Services

Great! I’ve used it for work and for keeping in touch with friends!

  • August 19, 2022
  • Review provided by G2

What do you like best about the product?
It's easy to use and easy to share! I like that I can copy and paste the link and drop it into the group chAt or if I'm at work I can instantly spin up that chat and send it.
What do you dislike about the product?
My COVID it allowed me and all of my friends to stay in touch and we use it to this day! We have weekly zooms even with our friends who live in different cities in the same state!
What problems is the product solving and how is that benefiting you?
Zoom should probably have a meeting attendance feature. It's not integrated with outlook which makes sense - but a feature that allows you to import a list of invitees would be nice.


    Mental Health Care

Easy to use

  • August 19, 2022
  • Review provided by G2

What do you like best about the product?
It's very easy to use. I haven't had many glitches. Unlike some other platforms, this one seems secure and more user-friendly and functional. I have not had any issues using it.
What do you dislike about the product?
The price, I feel like it could be cheaper. If there was a per use option that might be nice. I found it hard to try and figure out how to set up a background.
What problems is the product solving and how is that benefiting you?
I work remotely with clients that are all over CA so Zoom makes this possible otherwise I would be limited to only local business. It gives me access to people that I would not normally have access to.


    Randy R.

Very user friendly even for non tech people.

  • August 19, 2022
  • Review provided by G2

What do you like best about the product?
I love that it updates quickly, high-resolution video and I use the Pin to multiple screens a lot.
What do you dislike about the product?
Honestly it is barely a dislike, sometimes if don't make sure it is updated prior to a meeting there can be a glitch in joining a meeting.
What problems is the product solving and how is that benefiting you?
Functionality across different operating systems, networks, and even continents.


    Civic & Social Organization

Decent enough without the fringe benefits of other platforms

  • August 19, 2022
  • Review provided by G2

What do you like best about the product?
Easy to use; accessible for clients; encrypted unless an attendee is using an unsecured link
What do you dislike about the product?
The time lapse tracker of each session is no longer available.
Doesn't have additional features as other platforms.
Has added apps one has to pay for or, when there are free options (usually temporary), there's a quagmire of figuring out the catch for each.
And Zoom has a monopoly in the market, forced free users to pay by reducing the free hour to 40 minutes ...
What problems is the product solving and how is that benefiting you?
It's providing an encrypted platform for confidential conferencing.


    Meaghan W.

I'd recommend it.

  • August 19, 2022
  • Review provided by G2

What do you like best about the product?
I like how easy it is to set up, screen share and hold presentations on the program.
What do you dislike about the product?
Some of my students get confused with the invitation email and end up in google meet somehow.
What problems is the product solving and how is that benefiting you?
It's allowing me to teach large numbers of students from the comfort of my own home. It has saved me several days this year in travel and extra teaching time.


    Hospitality

Overall a pretty good way to hold a meeting/event

  • August 19, 2022
  • Review provided by G2

What do you like best about the product?
That I can connect with people everywhere. It allows me to hold meetings and events and have people join in from wherever they are at the moment. It was great to have during Covid - everyone felt safe and we got things done!
What do you dislike about the product?
Sometimes it's hard for everyone that needs to be on to find adequate internet reception to join and stay on for the entire meeting/event. If I have a good signal and then it gets weak, it will drop my meeting.
What problems is the product solving and how is that benefiting you?
Zoom is helping me keep my business going and people safe, which is completely benefitting me and my clients. It allows me to offer events to my clients that still don't feel safe being in group settings.


    Mellissa (she, her) R.

Zoom erases distance

  • August 19, 2022
  • Review provided by G2

What do you like best about the product?
I volunteer for a virtual organization (
What do you dislike about the product?
I volunteer for my professional association, for a virtual special interest group. We only meet in person once a year but that doesn't matter because we have Zoom. It's the best way to meet newcomers and orient them to our group.
What problems is the product solving and how is that benefiting you?
Zoom lets us solves problems by letting us meet and screen share to show how something is done or what is a solution could look like.