Zoom
Zoom Communications, Inc.External reviews
10,061 reviews
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Everything I need for working with clients
What do you like best about the product?
The best thing about using zoom is the seamless way it integrates with so many other tools and apps. I can have my Dubsado scheduler create client meetings for me automatically in zoom, sync with my calendar so I'm never overbooked, and record client meetings automatically so I don't have to remember to do it. Plus, the ability to add third-party apps is a game changer. Transcripts and note-taking add-ons let me capture all the details I'll need later while staying present and focused in the moment.
What do you dislike about the product?
I haven't had any real issues on my end, but I have worked with people who've had trouble connecting or installing the zoom app.
What problems is the product solving and how is that benefiting you?
As a brand designer working with clients remotely, a video meeting solution is critically important to me. I need to connect with my people in real time and see their faces at certain points in my process, and zoom makes this really easy in most cases. In addition, as I mentioned before the integration with my client management software helps me stay organized and prevents overwhelm, and the third party apps that can add transcripts and notes to a recording are gold.
Keeping connected with clients
What do you like best about the product?
Zoom provides a great way for me and my clients to stay connected that is easy to use, familiar, and flexible. THis provides me with greater ability to help those who need it.
What do you dislike about the product?
Sometimes clients are confused about their need to install Zoom before use, which can make them uncomfortable.
What problems is the product solving and how is that benefiting you?
Zoom allows me face-to-face real-time communication with clients and potential clients from all over my state with no travel time, and increased flexibility.
We use Zoom weekly!
What do you like best about the product?
The ease of use, and the overall production of the video and audio during the meetings we hold on Zoom every single week.
What do you dislike about the product?
There are times that it does seem the connection/video quality is lacking so meetings are forced to be run without video. It could be our connection, but that happens infrequently but frequently enough to the point that I do not believe it is a connection issue as much as it is a Zoom issue that particular day.
What problems is the product solving and how is that benefiting you?
Zoom has made monthly meetings with current clients a breeze. We have been able to not only stay in contact with our clients so much more, but I have also been able to expand our company's reach and employees outside of our area. It has been a huge benefit for us.
Essential Remote work tool
What do you like best about the product?
Zoom has been a key tool we utilize for remote meetings, especially being a fully dispersed team. Getting video calls with team members and clients is crucial to building our relationships.
What do you dislike about the product?
I haven't had many dislikes in regards to Zoom. Mainly, it's user errors where people don't know how to mute/unmute or find their camera and settings. So clearer instructions for first-time use could be helpful.
What problems is the product solving and how is that benefiting you?
We are a fully remote team dispersed around the world and Zoom helps us get video calls with our team and clients so we're able to have stronger relationships and connections.
Zoom Connects the World
What do you like best about the product?
Zoom is user-friendly and offers many options. I especially appreciate the chat feature, share screen, waiting room (and ability to have a video for those waiting), and advanced sharing.
What do you dislike about the product?
zoom bombers! that's about all, and those can't get in very easily, there are so many features that I like that I can't really think of what I don't like, maybe that you can't spotlight someone and pin someone at the same time- In Toastmasters we want to spotlight the speaker and need to pin the timer, also. Can't do both.
What problems is the product solving and how is that benefiting you?
The biggest problem Zoom solves is being able to meet consistently with people and not be concerned about travel or sickness. I have been able to meet weekly with people around the world as well as get recordings of my meetings.
Zoom saved my fitness group classes
What do you like best about the product?
Easy to use for myself and participants
What do you dislike about the product?
Sometimes my feed freezes or the music cuts in or out
What problems is the product solving and how is that benefiting you?
My fitness clients love that they can come in to a physical class or if they are running late can still participate from their homes at their convenience
Zoom is the best and more complete videoconferencing tool
What do you like best about the product?
Zoom works perfectly. The audio and video quality of the calls are excellent, sharing screens, remote access, breakout rooms, chat, reactions, and security, are all features that make Zoom the best tool out there for videoconferencing.
What do you dislike about the product?
There are only a couple of things that could be better integrated like Google Calendar. You have a plugin for this matters, but sometimes it does not work as expected.
What problems is the product solving and how is that benefiting you?
As a company, we have several ways to do video calls (Google Meets, Slack Hangouts, and Zoom). Every tool has its advantages and disadvantages, but when it comes to contact with external prospects, we always use Zoom, because you know that it will work flawlessly, always.
The Best Video Meeting Program
What do you like best about the product?
I've used Webx, Teams, and others - Zoom is simply the easiest to use.
What do you dislike about the product?
Some of my scheduled meetings do not show up in the Zoom client dashboard - I have to go to my calendar or email and click on the link.
What problems is the product solving and how is that benefiting you?
I am in the insurance business. So many employees work remotely now. Zoom allows us to still have that one-on-one, 'face-to-face' meeting with employees when we help them during their enrollment. A very important function in zoom is us being able to give control of the mouse/screen to the employee so they can sign their documents.
Best product on market but still room to improve
What do you like best about the product?
Zoom is by far the most useful and accessible (can use on desktop, able to use it on phone, and even call in to use it on the go) platform on the market right now. It's the industry leader so most people you interact with have the product and there is no hastle using it.
What do you dislike about the product?
While zoom is everywhere, sometimes the UI and settings can be a bit frustrating to deal with. I feel it can kinda be seen as clunky and a few features are behind competitors.
What problems is the product solving and how is that benefiting you?
Zoom is solving the problem of employees and customers communicating across the world and not being in person. We've moved a lot of our onboardings onto Zoom and no longer have to pay to fly people around the country for setups.
Accessibility is optional and hidden away in menus
What do you like best about the product?
The accessibility features on zoom when the people who are leading the meeting are intent on accessibility are amazing, however there is a learning curve that many do not get over to accomplish this because they are optional features that are hidden away in menus.
What do you dislike about the product?
I hate that I cannot put an attachment in chat - sometimes in work meetings the entire meeting will be delayed trying to get an attachment into google drive and then make it shareable because it could not be simply put into chat the way that it needed to be. The view options are too limited. When screensharing from my own computer, the process of accessing my tabs at the top of my screen to switch between chrome tabs makes my zoom menu suddenly activate and block the way - just have it be a static menu that sits in one spot. When I'm hosting the meeting on mobile, the spot that normally would have chat suddenly has record, and that has caused tension in confidential meetings. The security features on zoom have gotten better but they've never been great.
What problems is the product solving and how is that benefiting you?
Being able to work from home and knowing that most people have heard of zoom and know how to use at least the basics has been very helpful as a disabled person who is chronically ill and cannot guarantee I can get out of bed on any given day. I still am very limited in my professional capacity, but it is better than it would be if I had to get to meetings in person, and better than it would be if I constantly had to learn new video conferencing platforms or help others learn the video conferencing platform.
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