Zoom
Zoom Communications, Inc.External reviews
10,061 reviews
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Great features and user friendly when doing a video chat or conducting business.
What do you like best about the product?
The reminders and the ability to add notes to the schedule, work great for me to keep my meetings on schedule. The ability to add features makes the presentation valuable and intresting.
What do you dislike about the product?
During the copy and paste of the link being sent, to me, it seems like a lot of information. I would like to see a link and then share it. I normally have to remove certain aspects of the link.
What problems is the product solving and how is that benefiting you?
This allows me to extend my business and personal reach across the nation. It enables my team to travel and still have the ability to have a meeting virtually. My team and I enjoy this.
Zoom Meetings Easy, Webinars Not as Much
What do you like best about the product?
Zoom meetings are simple to use and users have very few issues when using Zoom meetings. Most users can manage their Zoom meetings themselves. Using Zoom for phone conferences also tends to be relatively simple.
What do you dislike about the product?
Zoom webinars are not as simple to use and manage. Less tech-savvy users have more issues with webinars and it's difficult to help them when I cannot understand what their issue is. I wish there was a Zoom one-pager that goes over the basics of Zoom webinars. I've taken multiple Zoom webinars about Zoom but would like something shorter my busier colleagues can review when needed.
In addition, I had a lengthy Zoom issue that was never resolved. For months, I had to do many tests using my cell phone, recorded multiple instances of the issue, and Zoom kept making me do more and more tests but never solved the issue. Whenever I asked for the number to be changed, they would refuse and make me do more tests.
In addition, I had a lengthy Zoom issue that was never resolved. For months, I had to do many tests using my cell phone, recorded multiple instances of the issue, and Zoom kept making me do more and more tests but never solved the issue. Whenever I asked for the number to be changed, they would refuse and make me do more tests.
What problems is the product solving and how is that benefiting you?
Easy to meet with staff remotely using Zoom.
A great way to connect with colleagues and friends
What do you like best about the product?
Ease of scheduling a meeting and use in the meeting. The zoom platform is intuitive and accessible for the simple computer user. I like the ability to record a meeting and send it to those who couldn't meet for review
What do you dislike about the product?
The meeting contact process didn't always work for me so I had to coppy and paste the details of the meeting and sign in info. Could be pilot error, but I had troubles
What problems is the product solving and how is that benefiting you?
It solves the issue of travel time of meeting participants, costs for travel, issues that cause meetings to be cancelled in person - weather, family issues, pandemics!!
Powerful swiss-army knife but not geared toward lead generation
What do you like best about the product?
I like that you can host meetings and webinars, work across an organization easily. The live transcript capability is important for those with hearing loss, it's inclusive. It's great you can record by individual speaker screens as well as from the gallery setting.
What do you dislike about the product?
It's not a great tool for lead generation - by that I mean capturing engagement in real time in meaningful ways to give prospects an opportunity to take the next step of their customer journey. ON24 is much better for this, though pricier. They have CTA buttons and document galleries on the side that is helpful for prospects to further engage/give you analytics about what they want. If Zoom had this, it'd be the only tool I would use.
What problems is the product solving and how is that benefiting you?
The problem is how to convene people in a way that is meaningful - that can be different things for different teams, so it's great at being flexible.
Long distance is not so long distance with Zoom
What do you like best about the product?
Being able to see other people and share whatever it is that you are either working on or looking at.
What do you dislike about the product?
It would be cool to have some small filter features just for fun. Especially on Halloween,
What problems is the product solving and how is that benefiting you?
Being able to have meetings without traveling helps decrease the cost of fuel for our non-profit.
Easy to use, comfortable tool
What do you like best about the product?
Everyone knows how to us zoom and is comfortable logging into meetings and webinars. It's easy to use on your phone or computer with an easy-to-install desktop client and the ability to call in from a phone.
What do you dislike about the product?
Security is a pro and a con. Needing to know a passcode to join a meeting has been a problem for us before. Also, it can be a little difficult to navigate the reporting tabs.
What problems is the product solving and how is that benefiting you?
Zoom is how we connect with our members all over the country (we are an association). We use it for everything - group meetings, one-on-one consulting, webinars and more. It's an all-in-one solution for us, including the ability to record meetings!
Really good point to point or point to many video conference tool.
What do you like best about the product?
Zoom is easy to use, sends a link to my audience and/or interview subject, and makes connecting easy. Also, the recording setup is smooth and easy to use.
What do you dislike about the product?
I feel like it could have a better call quality overall, though it's sufficient for my overall purpose.
What problems is the product solving and how is that benefiting you?
I could not host my podcast or conduct journalistic interviews without Zoom. It's making me way more productive than I would otherwise be.
Useful and pre-eminent video communication and meeting application.
What do you like best about the product?
The ease of use to starting a meeting with others is great, especially compared to other applications in the competitive set.
What do you dislike about the product?
The user interface feels dated and is sometimes hard to use -- some controls are hidden behind menus or other non-intuitive places, and makes the in-meeting experience difficult at times.
What problems is the product solving and how is that benefiting you?
Zoom is effectively solving the distributed work problem with teams that may not necessarily be able to share an office space in a central location / single city. It is allowing companies to hire for skill and talent instead of having to prioritize location / ability to move.
Easy to use, rarely have problems
What do you like best about the product?
I like the ease of use, and it's common around the world so my patients have all heard of it, and have used it.
What do you dislike about the product?
The microphone drops the first few seconds of what someone says EVERY TIME!!!! This makes it really hard because I have to keep asking them to repeat themselves.
What problems is the product solving and how is that benefiting you?
Communication with patients around the world.
Impressed and grateful for the resource
What do you like best about the product?
The fact that I can meet with people all over the world online.
What do you dislike about the product?
I am not really sure. I have not used other video conference software, and I feel zoom does a good job at staying up to date and making helpful updates
What problems is the product solving and how is that benefiting you?
Meeting with clients and groups can happen online
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