Zoom
Zoom Communications, Inc.External reviews
10,059 reviews
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Zoom works fine
What do you like best about the product?
Zoom is quite a bit more intuitive than other similar tools. The screen share, audio sharing, recording, and chat save features are especially useful and not well-replicated elsewhere.
What do you dislike about the product?
When using Zoom on a team, it can be difficult to onboard new staff to some of the more useful aspects of the tool. This includes live streaming, accessing recordings, and setting up registration pages for virtual events. There are also a lot of aspects of Zoom that are nickel and dimed (number of participants, number of org seats, concurrent meetings, etc). The limited storage space for recordings is also incredibly annoying.
What problems is the product solving and how is that benefiting you?
Having a consistent platform for day to day work (meetings) as well as for broader virtual events and external meetings. It also makes presentations flow well.
Reliable, user-friendly video conferencing platform and remote work staple.
What do you like best about the product?
I love the way Zoom touches up my appearance on video calls, making me feel comfortable and presentable. I can also easily access it on all my devices and never experience friction in the experience as opposed to Zoom alternatives like Microsoft Teams.
What do you dislike about the product?
I do not have any major dislikes. The only issue I've ever had was the cost increase for the Zoom webinar upgrade. The cost is significantly higher for a webinar add-on than it was a couple years ago.
What problems is the product solving and how is that benefiting you?
Zoom is facilitating seamless face-to-face interactions with my colleagues and clients all over the world. Having a designated virtual conference room allows me to easily set up and manage necessary work meetings.
Zoom was what we needed during the major part of CV-19 and AFTER. We just didn't realize it.
What do you like best about the product?
Interactions on Zoom are easy thanks to things like raising of hands during meetings or teaching. It's flexible in the way it can be used. Was very happy to see Zoom handle sound when playing clips as I'm also a remote film instructor and it's been great to be able to share clips and hear sound not lagging.
What do you dislike about the product?
I would love to see the white board honed into a better tool. It's very clunky to use as-is. I would love to find a way to stop the awkward interruptions on Zoom that normally don't occur in person because we can read body language when meeting in person. Not sure what that would look like. Also, more camera/background options for all camera/laptop makes and models.
What problems is the product solving and how is that benefiting you?
During the pandemic at my last job I used it constantly including for chatting with the media (I'm in Marcom as well as filmmaking). Now it's great for remote work options (I left the fray directly after the nadir of the CV-19 crisis and never looked back).
Zoom does exactly what it's supposed to do!
What do you like best about the product?
I like the easy integrations and seamless way it works with other software including our marketing automation platforms and Outlook.
What do you dislike about the product?
Zoom is a more expensive option but in this case you get what you pay for.
What problems is the product solving and how is that benefiting you?
It makes scheduling and executing online meetings much easier.
Zoom provides a user-friendly experience to virtual meeting organizers and participants
What do you like best about the product?
I like the webinar platform. It allows for easy event creation, registration, webinar delivery, and reporting after the event has ended. I've hosted large and small meetings, networking events, and conferences very successfully usingZoom.
What do you dislike about the product?
The "practice mode" where you speak only to panelists cannot be enabled once you start. I wish there was an "intermission" option to return to practice mode during breaks in the program, without ending a webinar.
What problems is the product solving and how is that benefiting you?
Meeting virtually with geographically dispersed colleagues is made easier with Zoom. This was especially valuable at the beginning of the COVID-19 pandemic when we could not gather in person.
Satisfied customer
What do you like best about the product?
I like that it's popular, so clients and prospective third parties know how to use it if I set up a meeting.
What do you dislike about the product?
I can't get the Zoom background to work on my computer.
What problems is the product solving and how is that benefiting you?
They're trying to solve the problem with Zoom backgrounds not working, but they haven't figured it out yet. My employer requires I use a background for calls.
User friendly and reliable
What do you like best about the product?
It's convenient and the features work well for my business
What do you dislike about the product?
I would like a sound alert for when someone enters the waiting room. Also, sometimes there is a delay between when someone signs on and when the appear in the waiting room
What problems is the product solving and how is that benefiting you?
I can see all of my clients easily virtually
Zoom is always easy top use and easy to teach to our employees
What do you like best about the product?
The recording features are quite helpful, as well as the interface is extremely easy to use! I like that it has the ability for all of our employees to be present in a meeting and all be able to see one shared screen.
What do you dislike about the product?
The downsides of zoom I find is the one hour time limit on the free version. I find other free tools will allow you to have a meeting longer than 1 hour and its quite cumbersome when you need to resend another meeting link because you could not finish in exactly 60 minutes and you get the meeting auto-closed on you.
What problems is the product solving and how is that benefiting you?
Zoom solves our problem of getting people together when they're not all in one room for meeting allowing us to meet more easily with our team. as well as we are able to virtually meet with clients instead of driving to a bunch of locations for meetings.
Zoom Has Saved Time
What do you like best about the product?
Share screen is my favourite feature. It is great for collaborating with my clients.
What do you dislike about the product?
I wish the video had a function to zoom in.
What problems is the product solving and how is that benefiting you?
Saves me tons of time. I can review design plans and product recommendations with clients quickly and easily without having to make a site visit. I also use Zoom for my Discovery Calls with new clients.
Zoom Works! Saves time, effort, energy and driving to meet clients.
What do you like best about the product?
Zoom replaced GoToMeeting.com for us. It was about 1/3 of the cost with all the same features.
What do you dislike about the product?
I have a strange issue with my camera (probably unique to me) that I have to unplug it when I first fire up Zoom. Once Zoom launches, I can plug it back in and it works fine.
What problems is the product solving and how is that benefiting you?
It's a great tool to use for having initial client meetings, and for training them on how to use their new website.
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