Zoom
Zoom Communications, Inc.External reviews
10,053 reviews
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External reviews are not included in the AWS star rating for the product.
Easy to use
What do you like best about the product?
It is so convenient and the participation in the meetings are so easy
What do you dislike about the product?
Time constrain to finish the call, some times ID password problems
What problems is the product solving and how is that benefiting you?
In person meeting and flying for the work meet
Best for video conferencing
What do you like best about the product?
The new function that summary, and also AI function is good
What do you dislike about the product?
Sone time it's open meeting with video by default and issue in mobile website
What problems is the product solving and how is that benefiting you?
Still it's good but I want one extra option when we share the screen, then got issue to remove zoom guest window
Handles various meeting types seamlessly with valuable features like AI note-taking and privacy options
What is our primary use case?
I have used Zoom for teaching at one of the universities, delivering lectures with breakout sessions, team meetings, and various other meetings with both small and large groups.
What is most valuable?
I like that Zoom can handle breakouts. The new AI features that take notes and give me action items are useful. The blurred background ability is handy to ensure privacy. Zoom has become a straightforward solution and is valuable for various meeting types.
What needs improvement?
Sometimes when I set up a meeting, the security codes are not always consistent, especially when integrating Zoom with scheduling tools like Calendly. It would be helpful if this process were simpler. There are moments when I'm placed in a waiting room unexpectedly.
For how long have I used the solution?
I have experience with Zoom since around 2018, prior to the COVID pandemic.
What do I think about the stability of the solution?
On a scale of one to ten, I would rate the stability at eight. It's generally good, but I can occasionally get an unstable connection message. It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.
What do I think about the scalability of the solution?
Zoom is scalable and can handle both small and large meetings.
How are customer service and support?
I have never reached out directly to their support but have used online resources and community support for troubleshooting.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Previously, I used Google Meet but Zoom has become more commonplace. It seems easier for people to use Zoom without question.
How was the initial setup?
The initial setup of Zoom is straightforward though it's been a long time since I did it.
What other advice do I have?
Overall, I would rate Zoom an eight out of ten. It's good and fulfills the necessary requirements. I can't think of any additional needs for it at the moment.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Great Experience
What do you like best about the product?
Tracking the schedules and maintain the to do list
What do you dislike about the product?
Nothing much but I would like add a point.
Cut down the time or process to schedule times.
Cut down the time or process to schedule times.
What problems is the product solving and how is that benefiting you?
Connecting easily and collaborating to increase the production in my work culture.
Zoom does what I need!
What do you like best about the product?
I use Zoom for meeting with customers and also internally at my organization and it seems to work well. I especially love using the Clips feature to do quick screen-recordings for my customers to explain how to do something in our product.
What do you dislike about the product?
The video can sometimes freeze but I'm not sure if that's Zoom or just a computer issue on my end.
What problems is the product solving and how is that benefiting you?
Zoom allows me to meet with customers and colleagues with ease, it allows me to do screen clip recordings, and I also use it as my work phone. The voicemails display as text so I can just read what was said which is nice.
Flexibility and clarity have improved remote meeting experiences
What is our primary use case?
We used to use Zoom at our company, but we've since switched over. I do still utilize it when other people set up a meeting using it. We don't actively use it anymore in my company; we use Teams. However, I still use it for calls, and I likely have a call today as well with it.
What is most valuable?
Zoom is easy to use. It has definitely been made easier to use because you can just click the link and not have to worry about having it set up previously on your computer. The clarity seems to be good for both picture and sound. Additionally, Zoom integrates well with Outlook, allowing smooth meeting scheduling and participation.
What needs improvement?
In the past, there were some sound connectivity issues where I would get sound and no picture, and then picture and no sound. I think maybe it was the integration with my laptop settings. Other people in my company had that issue as well. Perhaps a software update improved this over time.
For how long have I used the solution?
I have used Zoom probably since COVID, when it became more popular, and I was working at home at that time. So, I've had five or six years of experience with it.
What do I think about the stability of the solution?
I would rate the stability of Zoom as an eight. There were some sound connectivity issues in the past, but they seemed to resolve over time with updates.
What do I think about the scalability of the solution?
I have been in meetings with our entire company, which includes about one hundred and thirty people. It seems to be adequate for handling larger meetings and doesn't seem to have problems. Usually, the meetings I participate in are just a couple of people, and I haven't had any issues. Scalability is good.
How are customer service and support?
I've never had to reach out to Zoom's technical support or customer service because I've never had a reason.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used to use Zoom at our company, but we have since switched over to Teams.
How was the initial setup?
The initial setup of Zoom is easy. It has definitely been made easier than it used to be.
Which other solutions did I evaluate?
I am looking for software programs like Scion and Count for my work.
What other advice do I have?
I would recommend Zoom to others because it's easy and serves its intended purpose well. It seems that efforts have been made to improve the product. Initially, during COVID, we had a couple of times where people who were not invited hacked into meetings. We had setup settings where the meeting owner had to let everyone in, which improved security. I rate the overall solution as a 9.
Excellent product
What do you like best about the product?
Its good tool for team meetings and collaboration virtually. Quick and responsive!
What do you dislike about the product?
Should have chat software too and integration with email softwares.
What problems is the product solving and how is that benefiting you?
Its good tool for team meetings and collaboration virtually specifically for remote workers
Remote meetings have become seamless and cost-effective
What is our primary use case?
I use Zoom for meetings, collaboration, small conferences, and official purposes. If we have a meeting with people in remote areas or out of the city, I schedule the meeting and send them the link. My use is very typical, as I schedule meetings and conduct them by sending out Zoom links.
What is most valuable?
Zoom is easy to use and easy to navigate. I find it much better than Microsoft Teams, which I previously used in another organization. Zoom is user-friendly, straightforward, and easy to connect with. Transportation costs have reduced a lot because meetings that we used to have in person are now conducted over Zoom. In a cost-benefit analysis, using Zoom instead of in-person meetings is very beneficial for us.
What needs improvement?
The user interface is old-fashioned, especially when there are many participants and a lot of tiles appear. It could be more interactive and appealing for the audience. I would also suggest that Zoom improves data scanning before uploading an attachment.
For how long have I used the solution?
I have been using Zoom since COVID, which means it has been more than three to four years now.
What do I think about the stability of the solution?
Zoom is very stable. I haven't experienced outages or issues where meetings stop abruptly, unlike with Microsoft Teams, which has been seamless.
What do I think about the scalability of the solution?
I rate the scalability of Zoom as nine out of 10.
Which solution did I use previously and why did I switch?
I previously used Microsoft Teams, which was difficult to understand and had many bugs. I experienced frequent disconnections, issues with calls not connecting, and trouble entering rooms for meetings. This made it very inconvenient, and I avoid using Teams if possible.
How was the initial setup?
The initial setup was not handled by me, as our IT department takes care of it. However, I have installed Zoom on a personal level on my laptop, and the process was very easy. I would rate it ten out of ten for ease of installation.
What's my experience with pricing, setup cost, and licensing?
I find Zoom's pricing to be moderate, rating it a five on a scale of one to 10. While organizations might not have issues with the payment, Zoom could make its pricing more reasonable for individual users.
Which other solutions did I evaluate?
I did not evaluate other virtual meeting solutions before choosing Zoom.
What other advice do I have?
Overall, I rate Zoom a nine. I deducted one point due to its outdated interface. While the transportation costs have been reduced significantly, the user interface could be improved. Other than that, Zoom is easy to use, stable, and provides significant cost-saving benefits by reducing the need for in-person meetings. I rate the overall solution a nine out of 10.
Which deployment model are you using for this solution?
On-premises
Its a great way to not have to leave house and deal with traffic.
What do you like best about the product?
Being able to be connected with people in any geographical location. Can do meetings from all over central Florida without the travel time.
What do you dislike about the product?
Some of the new things like putting on my camera everytime.
What problems is the product solving and how is that benefiting you?
Having different meetings without the hassel of driving.
Very user friendly
What do you like best about the product?
Easy connection to laptop tablet and phone
What do you dislike about the product?
Some connection issues, times out. Maybe not enough time for connection
What problems is the product solving and how is that benefiting you?
Connectivity
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