Zoom
Zoom Communications, Inc.External reviews
10,061 reviews
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External reviews are not included in the AWS star rating for the product.
Very Useful for a Variety of Meetings; Would Benefit from Greater Customization Options
What do you like best about the product?
I love how practical and convenient it is to set up meetings.
What do you dislike about the product?
I would prefer more controls for co-hosts, and the security measures could be better.
What problems is the product solving and how is that benefiting you?
I have been able to run hundreds of remote meetings for meetups, game nights with friends, attended job interviews, and celebrated holidays with families during the pandemic over Zoom. I also got to know someone well who I am in a long distance relationship with now initially over Zoom.
Zoom is the leader in user-friendly UX and UI among videoconferencing providers
What do you like best about the product?
With easy integration with Outlook, intuitive graphical interface, and useful background and real-time video editing tools Zoom has established a leadership position.
What do you dislike about the product?
With so many telephony solutions trying to add video - and doing a worse job of it than Zoom by far - perhaps it's time for Zoom to instead add telelphony services. They're 99% there already given the audio functionality of Zoom...
What problems is the product solving and how is that benefiting you?
Zoom helps with adoption by providing an intuitive interface, and is widely recognized by most audiences. It also saves time through its integrations, which are invaluable.
Overall I can't complain. The system works how it's supposed to for me
What do you like best about the product?
How easy it is to schedule calls how eas
What do you dislike about the product?
How easy it is to schedule calls how easy it is to have multiple calls with multiple people and just the easiness of everything.
What problems is the product solving and how is that benefiting you?
How to have better meetings with everybody why they're traveling
Great Product and easy to use
What do you like best about the product?
Zoom makes it easy to collaborate with my remote teams and my clients. The ability to take over someone's mouse and keyboard is excellent, as well as the ability to record to my PC vs. the cloud! I seldom have connection issues, even when talking to people with a low bandwidth.
What do you dislike about the product?
Sometimes have trouble connecting to other people's meetings (one client in particular always crashes zoom and it has been months of trying and contacting zoom support).
The controls are sometimes hard to find (especially for my clients who don't use zoom often).
The controls are sometimes hard to find (especially for my clients who don't use zoom often).
What problems is the product solving and how is that benefiting you?
Remote work, I don;t ahve to go into office anymore to achieve the same results with my team or my clients! This increase my bandwidth by reducing the time for commuting between appointments
Excellent resource that is easy to learn and use!
What do you like best about the product?
The ease of usage, setup, that Zoom continues to improve the resource, quick response to the user, available training dates and times, video, chat help, and the commitment to be the best.
What do you dislike about the product?
Sometimes the changes may come at the wrong time but it is impossible to secure the ideal time/date when you have so many users with different timezones, and I wish it was free :-)
What problems is the product solving and how is that benefiting you?
The ability to integrate Zoom into my calendaring system and email, now having the link information in the meeting is great, quality of the video, integration of the social media outlets (LinkedIn, Facebook) is outstanding and easy,
Great video platform, but not much different from competing products.
What do you like best about the product?
Flexibility to easily meet at any time with anyone. Our fully remote business depends on it heavily. Integration with Gmail is a huge help in easily scheduling meetings.
What do you dislike about the product?
The settings can be a little complicated to understand and figure out initially. Updates are sometimes required prior to joining meetings, which sometimes results in a late starts, etc.
What problems is the product solving and how is that benefiting you?
Provides the flexibility to meet and collaborate easily and fairly seamlessly. This is a huge benefit/need for fully remote companies like mine who do not have a physical office or the means to constantly travel for out of town business.
Excelent tool for this new world.
What do you like best about the product?
Quick to send invitations to our clients. Can even get in place at the last second.
What do you dislike about the product?
Some older folks we work with have difficulty using this or any technology.
What problems is the product solving and how is that benefiting you?
I like the whiteboard options. It is easy to use and gives me a better way to get a point across.
Zoom for Training
What do you like best about the product?
Recording to the cloud for repeat viewing.
What do you dislike about the product?
Having to toggle when sharing to see comments. It would easier to use if I could keep the shared screen with a sidebar to see comments.
What problems is the product solving and how is that benefiting you?
It's an easy to use solution for meeting with clients virtually. Having my own domain name is also a plus and validating for many clients.
Dependable & straightforward, and indispensible tool throughout the pandemic for our company
What do you like best about the product?
Zoom is fairly easy for anyone to grasp even if using it for the first time. Even those uncomfortable using tech, etc, can quickly become comfortable adjusting settings like the background, name, and more. There are multiple secure options to logon and it's also easy to use with other programs like the Snap camera which allows you to use a ton of other filters and effects along with Zoom itself. Many of our artists and collaborators prefer to meet via Zoom over a standard phone call as they enjoy seeing each other's faces and reactions in real time as well as having the opportunity to show visual examples for the conversation.
What do you dislike about the product?
Audio quality can be very mixed depending on connections, and the program can be 50/50 on how well it works with an external microphone. Saving a separate audio file from each participant can help, but not always. The settings can also get confusing, as the mic/audio settings won't automatically match your system settings, and certain options seem to get activated/deactivated by themselves. For example, I removed all names from the recording and tested it to confirm it was set properly, and it was. The next call reverted to the previous setting, and placed the names back on the recording.
What problems is the product solving and how is that benefiting you?
It's quick and easy to connect with many people in a short amount of time. It has replaced all in-person meetings and we've also created new works based completely around meeting via Zoom. In times were it is still a calculated risk to gather with others in a room, we've been able to continue production, rehearsal, and even some filming via Zoom. For one film, we recorded outside of Zoom but used the program to connect with talent on location in another state. The video call made it possible to work with the actor live, just like we were on set together.
Best User Experience for a Conferencing Platform
What do you like best about the product?
Zoom clearly put thought into the design and is very responsive to feedback. Zoom provides numerous resources for improved video experience and is the most accessible of the platforms I have used (including all of their major competitors).
What do you dislike about the product?
Zoom top video quality could be improved. Likewise, if you mirror video, it should be optional whether virtual background is also mirrored.
What problems is the product solving and how is that benefiting you?
Zoom allowed me to work with students, entrepreneurs, colleagues, and businesses all over the world on a platform even a 4 year old can use (believe me-- my nephew loves it). Zoom is generally less laggy than several of us competitors and has a simpler but effective chat and screenshotting design. Annotation and saving screenshots and chat is a godsend and saved files are cleanly labeled and organized. Reports are also very helpful for tracking interactions.
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