I primarily use Zoom for business and church meetings, and family gatherings. It is also used for small group meetings with family members.
Zoom
Zoom Communications, Inc.External reviews
10,053 reviews
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Gets the job done
What do you like best about the product?
Once you're on a call, it feels reliable.
What do you dislike about the product?
the share link/copy feels like it's one click or step away too far.
What problems is the product solving and how is that benefiting you?
helping me collaborate with remote peole
very smooth and easy to use, with great new AI features once in a while
What do you like best about the product?
high quality sound and connections, multiple servers in different countries sync well
What do you dislike about the product?
the dial in service is not so good, hard to remember the dial in code
What problems is the product solving and how is that benefiting you?
team members in different locations for conferencing
I have been using Zoom for more than 5 years at my personal and professional meetings
What do you like best about the product?
The UI is simple and application is easier to navigate. I am using it very frequently. Its easy to schedule and join.
What do you dislike about the product?
Sometimes it takes time to navigate. Such as making someone else presenter or mute the rest of the team members. to achieve this one should have to refer user manual.
What problems is the product solving and how is that benefiting you?
The problem of having common domain to connect over meeting platforms has been resolved. Personal emails can be used to set meeting.
Reliable, User-Friendly Platform for Seamless Virtual Collaboration
What do you like best about the product?
What I like best about Zoom Workplace is its seamless integration of video conferencing, chat, whiteboarding, and calendar tools in one platform.
It creates a cohesive digital workspace that makes communication and collaboration across teams smooth and efficient. The interface is intuitive, and the reliability of video and audio quality sets it apart.
It creates a cohesive digital workspace that makes communication and collaboration across teams smooth and efficient. The interface is intuitive, and the reliability of video and audio quality sets it apart.
What do you dislike about the product?
Sometimes Zoom Workplace can slow things down on older devices, especially during long sessions. Also, a few of the advanced features aren’t as straightforward to use unless you’re really familiar with the platform or you need to pay extra to access them.
What problems is the product solving and how is that benefiting you?
Zoom Workplace helps us overcome the challenges of remote collaboration and communication by providing an integrated platform for meetings, messaging, scheduling, and document sharing.
As a Digital Business Analyst, it streamlines cross-functional coordination, saves time during project discussions, and supports productivity through AI meeting assistants and efficient scheduling tools. This ensures that strategic decisions are made faster, tasks are aligned, and team performance remains high—regardless of location.
As a Digital Business Analyst, it streamlines cross-functional coordination, saves time during project discussions, and supports productivity through AI meeting assistants and efficient scheduling tools. This ensures that strategic decisions are made faster, tasks are aligned, and team performance remains high—regardless of location.
AI summary keeps meetings productive and responsive support aids seamless communication
What is our primary use case?
What is most valuable?
The feature I really like is the summary provided by AI. It allows me to catch up with what has been discussed if I join a few minutes after others have already started, which is a very good feature.
What needs improvement?
So far, Zoom is excellent, but if there was a way to retain links for documents that are shared in the chat after a meeting, it would be very helpful. Additionally, the ability to do live changes to documents during meetings would be beneficial.
For how long have I used the solution?
I have been using Zoom for the past three to four years.
What do I think about the scalability of the solution?
When talking to clients who are in areas with poor networks, it becomes quite a problem. Also, when we have meetings with larger numbers than planned, like exceeding from one hundred to three hundred to four hundred attendees, there are challenges. It would be ideal if there was an automatic scaling option where you could pay for increased capacity as needed.
How are customer service and support?
I have not had any problems with Zoom support. If there's an issue, I reach out to their support, and they respond quickly without major problems.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used Teams in the past. The main difference is that Teams allows for easy live documentation and editing, sharing of documents, and those changes can be made easily.
How was the initial setup?
The initial setup was straightforward and not difficult.
What's my experience with pricing, setup cost, and licensing?
Given that Zoom is now almost an ubiquitous product, the pricing should be reduced. Additionally, if auto-scaling was included, users could pay an extra for increased capacity when required.
What other advice do I have?
Everyone I know uses Zoom. When others are not connected, I encourage them to download and use it. I give Zoom a nine out of ten because some additional features would be helpful.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Zoom Product Review
What do you like best about the product?
I really like how easy Zoom is to use, even if you aren’t very tech-savvy. The interface is clean and straightforward, and setting up meetings or joining them takes just a few clicks. I also appreciate the reliability—meetings almost never drop or freeze. The features like screen sharing, breakout rooms, and chat during calls make collaboration much easier.
What do you dislike about the product?
Sometimes, Zoom can use a lot of computer resources, especially if you’re in a long meeting or have multiple things open at once. I’ve noticed my computer fan gets loud and everything slows down a bit. Also, it would be great if there were even more options to customize meeting layouts.
What problems is the product solving and how is that benefiting you?
Zoom Workplace makes it much easier to schedule and manage meetings with both internal teams and clients. It removes a lot of the hassle around coordinating times and setting up reliable video calls. It’s helped streamline communication, save time, and keep projects moving forward without delays. The integration with calendars and reminders is especially helpful.
Zoom page review
What do you like best about the product?
I like that it's all in one integration meeting, project, chats helps with reducing workflow friction.
What do you dislike about the product?
For new user it's little complicated but after a point it's easy to use.
What problems is the product solving and how is that benefiting you?
It helps me with reduction of jumps between different tools like slack, Google drive, mail etc. Which creates smooth flow to my work.
We use ZOOM everyday instead of our internal TEAMS
What do you like best about the product?
it is easy to use at times. We have issues when we have too many admins not knowing what they are doing. lol But I use in school, work, and with my son when he is away.
What do you dislike about the product?
Dislike. I hate the feedback when I go from phone to computer. Sometimes I am switching locations and jump into a car and at another building. That feed back is horrific.
What problems is the product solving and how is that benefiting you?
being able to meeting with people all over the world, it is cheaper than those conference phone calls and able t see slackers on video instead of phone and they can get aawy with stuff
Very effective collaboration
What do you like best about the product?
Very easy to set up, use and have an interaction in a collaborative way
What do you dislike about the product?
Sometimes not the easiest to use on the phone
What problems is the product solving and how is that benefiting you?
Let me consume with summary of meetings
Principal Support Engineer
What do you like best about the product?
The ability to make phone calls from Zoom application.
The cloud recording feature.
Scheduling of the meeting.
Session Recording play back options
Ability to integrate with Google Calander.
The cloud recording feature.
Scheduling of the meeting.
Session Recording play back options
Ability to integrate with Google Calander.
What do you dislike about the product?
Not able to search for partner E-mails and customer E-mails.
The address book for making calls is not easy.
The address book for making calls is not easy.
What problems is the product solving and how is that benefiting you?
The ability to look at the customer environment remotely, saving lot of effort and time to resolve customer problems.
Zoom is also used for internal communications and sharing of session recordings.
Zoom is also used for internal communications and sharing of session recordings.
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