Zoom
Zoom Communications, Inc.External reviews
10,061 reviews
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Easy to use.
What do you like best about the product?
I use zoom for my tutoring work and I really like the feature of annotate because it allows my students to participate more during the lesson.
What do you dislike about the product?
There are times that my students join zoom meeting already but I don't see them trying to join the meeting from my side. Not sure if it is just a bug or not.
What problems is the product solving and how is that benefiting you?
Since Covid pandemic starts in2020, zoom made it possible to keep my lessons going by switching in person class to online.
Overall good service, problems with lost recordings
What do you like best about the product?
Ease of use and how universally it's used.
What do you dislike about the product?
Several times all my recordings have disappeared and the zoom system said I had only the basic plan. Contacting support was pretty useless and eventually the recording just showed up again. Was frustrating for me and my clients. That this hslleved more than once is ridiculous.
What problems is the product solving and how is that benefiting you?
Nice easy to use group call interface with recording feature.
Solid Platform for Distance Collaboration & Meetings
What do you like best about the product?
Zoom is a great way to keep our community "together" when it is not possible to physically be together - from corporate meetings to musical confabs, there are few programs that rival the convenience of Zoom.
What do you dislike about the product?
While Zoom is helpful to get people together, high latency can be difficult at times. I wish that the platform also allowed for a "chatroom" feature that could make for casual drop-ins during office hours.
What problems is the product solving and how is that benefiting you?
Zoom is allowing us to meet at times that are convenient to each committee member/employee without having to find a central location where we can all meet!
Easy to use video conferencing
What do you like best about the product?
Zoom's interface is simple, and makes it easy to conference, share video, audio and screens.
What do you dislike about the product?
Lack of integrations with common calendar software makes it a challenge to add information to events.
What problems is the product solving and how is that benefiting you?
Helps me have virtual 'face to face' meetings with my clients and share information to get feedback in real time.
Has helped my business grow with live stream bootcamp
What do you like best about the product?
I not only have clients local but out of state as well.
What do you dislike about the product?
I don't have anything to complain about but maybe better audio , lack of delay.
What problems is the product solving and how is that benefiting you?
Nothing really. Zoom has helped grow my business and reach out to a bigger community.
Easy and Professional Software for Meetings
What do you like best about the product?
Zoom has never given me a problem in terms of sound quality, video background, camera or screen sharing. I love how zoom has a built-in whiteboard to share with my clients so I can draw and show them concepts as I explain. I love how zoom is able to let users choose their own background or blur our background so to hide some of the unsightly objects/mess that might not be able to be moved. Even the blur option works very well to hide objects in the background enough to not be able to discern what the objects are. Screen sharing is also another great ability of zoom that I use frequently. The ability to share only certain windows as well as my entire screen is useful to hide certain tabs from my audience when giving a presentation or educating, as I frequently have notes on the screen that I do not want my audience viewing.
What do you dislike about the product?
Zoom video qualities seem a bit grainier than other online meeting software. When I use my Samsung pen to draw on the whiteboard, zoom sometimes doesn't capture all the strokes as I write or draw. This can be frustrating as my presentation doesn't flow due to technical difficulties. I've tested my pen on other drawing boards, and there is no issue; and it only occurs on Zoom.
What problems is the product solving and how is that benefiting you?
Zoom helps provide the ability to meet my clients from anywhere in the world. This helps me reach clients that are not in my immediate area, and even helps me connect and reach clients out of state. Besides 1 on 1 meetings with clients, I'm also able to connect and meet with team members in group settings which saves me money and time. With the pandemic, it was very difficult to continue staying connected to friends and family, as well as meet new people. Zoom provided a solution to allow us to continue to socialize with others, even strangers through an online portal.
Ubiquitous and seamless platform
What do you like best about the product?
Zoom is well known and accepted so people trust it for business. The share screen options and meeting access options are flexible enough to make for easy meeting participation. Love the ability to record the meeting to my local drive.
What do you dislike about the product?
The view options could be more customizable. More view options like Picture in Picture would help with eye contact while presenting. Most of the time I just need a mid-sized picture of the one or two others on the call to be able to be dragged anywhere on the screen, even outside of the zoom window.
What problems is the product solving and how is that benefiting you?
Meetings for sales can be done from anywhere to anywhere. You can see your prospect and customize your background. Price is low for no time limit on meetings.
Consistent and reliable
What do you like best about the product?
Zoom is consistent, reliable, and has minimal tactical problems or issues with downtime. Because more people worked from home in the past couple of years, you'll find that many people in business and your personal life are familiar with the Zoom infrastructure.
What do you dislike about the product?
Sometimes the updates are inconvenient. I understand that they're necessary, but if an alert appeared to show an update is available, instead of a pop-up that prevents you from proceeding to your scheduled meeting, that would be a better user experience.
Being a long time customer should be rewarded in the renewal rates - there are more competitors in the marketplace.
Being a long time customer should be rewarded in the renewal rates - there are more competitors in the marketplace.
What problems is the product solving and how is that benefiting you?
Zoom makes meetings and sharing convenient. It decreases the need for travel. Unfortunately it's a double-edged sword. (Many people want to meet and a brief email would suffice.)
Zoom as Medium for hybrid work
What do you like best about the product?
The most helpful thing about zoom is its user interface, it is so easy and simple to use. Group meetings are made simple and accessible, anytime and anywhere. Other things I like on zoom are Detailed Reports, Meeting Scheduling.
What do you dislike about the product?
What I dislike about it is pricey, and sometimes the quality of the video is not good. A little development on multiple hosting would make sense. Quality of screen sharing bad.
What problems is the product solving and how is that benefiting you?
The quality of video and audio replays is improving and it benefits us a lot as we always use recordings in our meetings. Communication between organization members are great.
Excellent video and audio quality. Good selection of functions, especially in the Pro version.
What do you like best about the product?
Ability to be face-to-face, making up for the absence of colleague support in the age of COVID (working from home). Next-best-thing to being there. Facial and verbal cues make for a much richer and more rewarding experience than voice or text only.
What do you dislike about the product?
For some reason it seems much easier and more reliable to connect over my smartphone than by computer, often the connection times out no matter how many times I try (but not on phone).
What problems is the product solving and how is that benefiting you?
Zoom is allowing for a more immersive communication experience vs email, text, instant message, or phone. Visualizing the person(s) you're chatting with makes all the difference.
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