What do you like best about the product?

It makes it easy to have conversations with people that aren't in your area. Very helpful for businesses that have locations in other cities/states.

What do you dislike about the product?

Sometimes it can be a little laggy which can hinder getting work done.

What problems is the product solving and how is that benefiting you?

I hope they are working to solve the lagging issues that sometimes come with video calls.

What do you like best about the product?

I use Zoom Workplace almost every day for research meetings, clinical project discussions, and vendor calls. The best part is how reliable it is even with large groups. Screen sharing, breakout rooms, and the recording feature make collaboration very easy. I also like that scheduling through the desktop app and Outlook is quick and consistent. Overall, it fits well into my workflow and is very straightforward to use.

What do you dislike about the product?

The only downside I notice is that Zoom can be heavy on CPU usage during long meetings, especially when multiple people are sharing video. Occasionally the audio cuts out briefly if my network fluctuates. I also feel that switching between accounts (work vs personal) could be smoother. These are not deal-breakers, but they do interrupt the experience at times.

What problems is the product solving and how is that benefiting you?

Zoom Workplace makes it much easier for me to coordinate with collaborators, vendors, and research teams who are spread across different locations. Instead of trying to arrange in-person meetings or long email threads, I can quickly schedule virtual discussions and share screens to review designs, data, or documents. It also helps with cross-institutional work, since I often need to meet with clinicians, engineers, and industry partners. The platform saves me a significant amount of time, keeps projects moving faster, and allows me to stay connected even when traveling or working from the lab.

What do you like best about the product?

It's no longer just a meeting platform; it's a true all-in-one workspace that genuinely streamlines my day.

Unified Productivity: Having Meetings, Team Chat, Phone, Mail, and Calendar all connected in one application eliminates the frustrating "app-switching tax." I can instantly elevate a chat to a call or meeting, and all my related documents and notes are right there.

The Power of AI Companion: The built-in AI is a game-changer. Features like meeting summaries, real-time catch-up on missed conversations, and drafting chat/email responses save a significant amount of time, allowing me to stay focused during meetings and be more productive afterward.

Reliable and User-Friendly: The video and audio quality is consistently reliable, and the interface is incredibly intuitive. Even with all the new features, it maintains the ease of use that Zoom is famous for.

In short, Zoom Workplace has successfully combined top-tier communication with essential productivity features, making it the most efficient way to manage a flexible or hybrid workday.

What do you dislike about the product?

While the overall value of Zoom Workplace is undeniable, my primary "dislike" is related to the complexity that comes with the sheer volume of new features.

The move from a simple meeting app to a complete unified communications platform (Meetings, Chat, Phone, Mail, Docs) is brilliant, but it has introduced a bit of feature overload and a steeper learning curve for users accustomed to the original, minimalist Zoom.

Discoverability of New Tools: It can sometimes be challenging to find where the new Zoom Docs, Clips, or Scheduler features live, or to understand how they integrate with the legacy Zoom client. The interface has become denser, requiring a few extra clicks to get to the most common actions.

The "Bundle" Effect: While I appreciate the consolidated environment, the various paid add-ons and tiers (e.g., for extra Cloud Storage, Large Meetings, or advanced Phone features) can make pricing and subscription management feel more complex than a single-purpose application.

Resource Intensity: With so many services now running under one roof, the application can occasionally feel more resource-intensive on older or less-powerful devices, especially during long meetings with high-definition video.

In short, my "dislike" is really a suggestion for refinement: the team could benefit from simplifying the UI and making the incredible new features more intuitive and easily digestible for everyday users. It's a minor trade-off for the massive boost in productivity the full platform provides.

What problems is the product solving and how is that benefiting you?

The Problem: The Fragmented Digital Workday
The biggest problem Zoom Workplace solves is "app-switching fatigue" and "information silos"—the constant friction of juggling disconnected tools for video, chat, phone, email, and documents.

This fragmentation leads to lost time, missed context, and a breakdown in collaboration, especially in a hybrid work environment.

The Solution & Benefit: A Truly Unified, AI-Powered Hub
Zoom Workplace consolidates these essential functions into one cohesive, intelligent platform. This benefits me by giving me back productive time and ensuring continuity across all my communications.

Here are the top three ways it solves problems for me:

1. Problem Solved: The "Where Did We Discuss That?" Dilemma
How Zoom Workplace Solves It: By tightly integrating Meetings, Team Chat, Phone, Mail, and Calendar. Every interaction is connected. I can instantly elevate a chat to a video call or easily find the meeting recording, chat history, and shared files all linked to one calendar event.

My Benefit: Massive Time Savings. I no longer waste 15 minutes searching for a document that was shared in a chat that happened five minutes before a meeting. The information stays where the work happens.

2. Problem Solved: Information Overload and Catching Up
How Zoom Workplace Solves It: With the AI Companion woven into every part of the platform. The AI provides real-time meeting summaries, highlights action items, and can even catch me up on missed chat threads. The new Zoom Docs feature can automatically transform meeting content into an actionable document.

My Benefit: Increased Focus and Productivity. I can fully engage in a conversation knowing the AI will handle the meticulous note-taking. I can jump into a project team's chat after a vacation and get a clear, executive summary in seconds, making the "return to work" friction disappear.

3. Problem Solved: Unequal Hybrid/Remote Experiences
How Zoom Workplace Solves It: By prioritizing an "equitable meeting experience." Features like Smart Gallery, which individually frames in-room participants, and advanced Zoom Rooms features (like Workspace Reservation and Digital Signage) ensure that remote team members feel equally connected to their in-office counterparts.

My Benefit: Stronger Team Connection. Regardless of whether I'm working from home or in the office, I have a consistently high-quality experience. This fosters a better team culture where no one feels like a second-class participant due to their location.

In essence, Zoom Workplace moves beyond being just a tool for communication and becomes a true Productivity Engine, solving the daily frictions that drain energy from modern workers.

What do you like best about the product?

I truly appreciate the reliability and ease of use that Zoom Workplace offers. The platform is unified for meetings, and the AI companion feature is particularly helpful in enhancing the overall meeting experience. I find the video and audio quality to be consistently high, which is critical for smooth communication. Additionally, the initial setup of Zoom Workplace was fast and easy, making the transition from other products like Skype or Google Meet seamless. I also value its straightforward functionality, which ensures that using it is stress-free and effective, contributing greatly to my satisfaction.

What do you dislike about the product?

I am not satisfied with the time limit imposed on free accounts, which restricts meetings unless I upgrade to a premium account. This limitation can interfere significantly with my ability to host longer meetings without interruptions, as I must ensure I am the host.

What problems is the product solving and how is that benefiting you?

I find Zoom Workplace unifies meetings with AI assistance, is easy and reliable to use, and offers consistent video/audio quality, solving our communication needs.

What do you like best about the product?

I appreciate how Zoom Workplace combines meetings, chat, calls, and collaboration tools within a single, unified platform. The interface is user-friendly and responsive, and I find the AI features particularly helpful for generating summaries and boosting productivity.

What do you dislike about the product?

The UI can be cluttered or overwhelming, especially after recent updates

What problems is the product solving and how is that benefiting you?

Workplace consolidates meetings, chat, docs, phone calls, and whiteboards into one platform

What do you like best about the product?

Zoom Workplace stands out for its consistently high-quality and reliable communications, a strength that now encompasses the entire platform. What I value most is the Zoom Phone feature, which has effectively replaced my traditional office phone system. Being able to make and receive professional calls directly from a desktop or mobile app, along with features like visual voicemail and contact management—all seamlessly integrated with my Zoom identity—has proven invaluable for remote work.

What do you dislike about the product?

The features are designed around the "one app for everything" concept. I rely on it to stay in sync with my team's hybrid work setup. Team Chat is my go-to for daily messages and quick conversations. When discussions become more involved, the chat can immediately transition into a video meeting—no need to hang up, send out links, or change platforms. This makes decision-making smooth, efficient, and easy to keep track of.

What problems is the product solving and how is that benefiting you?

Zoom Workplace has effectively tackled the problem of app fatigue and the inefficiency caused by constantly switching between different tools. In the past, employees needed to use a separate VoIP phone, a competitor’s chat app, and a video conferencing platform. By bringing together telephony, messaging, and meetings into one solution, we have made communication technology much simpler for everyone on our team. This integration has not only led to savings on licensing costs but, more importantly, has allowed staff to concentrate better on their work due to the unified user experience.

What do you like best about the product?

Zoom is very easy to use, and I appreciate the features that let me turn off my camera or audio whenever necessary. I also find the help center to be quite informative and helpful.

What do you dislike about the product?

Unfortunately, I have noticed the app lagging, even though I am using a high-speed internet connection.

What problems is the product solving and how is that benefiting you?

From what I gather, one of the bugs they are currently addressing is related to the “Leave Meeting” button. Fixing this would be a huge help, as I have also experienced difficulties when trying to exit at the end of my meetings.

What do you like best about the product?

As the Director of Employee Experience, what I appreciate most about Zoom Workplace is its exceptional video and audio quality, a hallmark of Zoom Meetings. Beyond that, I find the integration of Zoom Team Chat and Zoom Phone within the suite to be extremely valuable. The chat function is not merely an add-on; it is thoughtfully embedded, enabling text conversations to transition instantly into voice or video calls with just one click. This seamless experience removes barriers in real-time communication and makes shifting between different work modes feel entirely effortless.

What do you dislike about the product?

One aspect I think could use enhancement is the integration of document and task management, especially when compared to platforms like Google Workspace or Microsoft 365. Although Zoom has introduced features such as Zoom Docs, these offerings are still relatively new and not as mature as the more established alternatives. As a result, most teams still rely on external tools for intensive editing and collaborative work. Additionally, even though Zoom has made significant strides in security, the lingering public perception from the early days of 'Zoom-bombing' sometimes means executives need to provide extra reassurance, despite the platform now offering robust security measures.

What problems is the product solving and how is that benefiting you?

Zoom Workplace has effectively addressed the issue of unified communications (UC) tool fragmentation. In the past, we relied on separate solutions for video conferencing, PBX telephony, and instant messaging. With Zoom, we have now brought these three essential functions together on a single platform. This consolidation has made IT management simpler, lowered our licensing expenses, and provided a seamless user experience. As a result, our remote and hybrid teams can consistently rely on a dependable way to stay connected.

What do you like best about the product?

We can all join with no interruptions and screen share.

What do you dislike about the product?

Not really much I have not enjoyed. I use Zoom for most of my meeting needs.

What problems is the product solving and how is that benefiting you?

Zoom Workplace helps solve communication and collaboration gaps by bringing meetings, chat, and file sharing into one place. It reduces the need to switch between multiple tools, saves time with built-in AI features, and makes remote and hybrid work more efficient. As a project manager, I benefit from clearer communication, organized meeting follow-ups, and an easier way to keep everyone aligned and connected. I use Zoom regularly and find it effective and user-friendly.

What do you like best about the product?

It has every feature you need for a meeting or webinar as both a facilitator and attendee. The features are intuitive and easy to use. In particular, breakout rooms, transcripts, and live chats are particularly important for a lot of the online events I have attended.

What do you dislike about the product?

There's nothing that I particularly dislike - I prefer Zoom over most other virtual meeting platforms.

What problems is the product solving and how is that benefiting you?

Zoom is easy to use across different workplaces that may use "conflicting" platforms (Teams vs. Google Meet). I also attend a lot of webinars and events via Zoom, and things like presentation mode and breakout rooms can make events far more interactive and engaging.