Zoom Workplace Business is my team's primary tool for virtual collaboration. We use several breakout rooms where the teams reside to develop their features and handle other work. We utilize breakout rooms in Zoom all day, every day. As soon as we start work in the morning, we hop on to our Zoom breakout room where we coordinate until the end of the day, typically.
Zoom
Zoom Communications, Inc.External reviews
10,060 reviews
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External reviews are not included in the AWS star rating for the product.
The Best Video Call Tool for Business
What do you like best about the product?
I like that Zoom Workplace is feasible, easy to install, and easy to access. Everyone can have access to make video calls, which is really convenient. The background feature also stands out for me as it doesn't distract my clientele during calls and helps them stay focused. I also find the initial setup to be very easy and simple, with instructions provided that make it straightforward.
What do you dislike about the product?
Sometimes there's a malfunction with the mic or camera. It's normally difficult, but at the same time, there are no problems.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for important business video calls and negotiations. It's easy to install and access, enabling everyone to make calls. The background feature helps keep my clients focused by eliminating distractions.
Daily collaboration has become seamless and audio clarity now supports all-day teamwork
What is our primary use case?
What is most valuable?
Zoom Workplace Business offers unlimited time with the business plan, which allows us to keep our Zoom room open all day. We can also accommodate more than 100 people as needed. I use these features, such as the unlimited room and large group capacity, every single day.
The video quality is good, and I particularly appreciate the audio filtering. It removes all my background noise far better than any other platform I have used so far.
Zoom Workplace Business helps us coordinate, which has a huge impact on our operations.
What needs improvement?
Nothing comes to mind offhand regarding needed improvements.
For how long have I used the solution?
I have been using Zoom Workplace Business for three years.
What do I think about the stability of the solution?
Zoom Workplace Business is stable.
What do I think about the scalability of the solution?
The scalability of Zoom Workplace Business is good.
How are customer service and support?
I have not contacted support before regarding Zoom Workplace Business.
How would you rate customer service and support?
Negative
Which solution did I use previously and why did I switch?
We used Gather before using Zoom Workplace Business.
How was the initial setup?
I switched from Gather to Zoom Workplace Business because it was what the team was already using.
What about the implementation team?
I was not involved in the experience with pricing, setup cost, and licensing.
What was our ROI?
I was not involved in seeing a return on investment.
What's my experience with pricing, setup cost, and licensing?
I was not involved in the experience with pricing, setup cost, and licensing.
Which other solutions did I evaluate?
Before choosing Zoom Workplace Business, I did not evaluate other options.
What other advice do I have?
Zoom Workplace Business receives a rating of 10 from me. I gave it a 10 because it is useful and reliable for us. The advice I would give to others looking into using Zoom Workplace Business is that it is reliable, so it seems worth it.
Effortless to Use with Simple, Efficient Features
What do you like best about the product?
Easy to use and features are simple but efficient
What do you dislike about the product?
The interface has many menus and settings, which can be overwhelming.
What problems is the product solving and how is that benefiting you?
=*Zoom Workplace helps solve the challenge of keeping communication and collaboration organized across teams. By bringing video meetings, chat, and file sharing into one platform, it reduces the need to switch between multiple tools and cuts down on email back-and-forth. This benefits me by making it easier to stay connected with my team, find information quickly, and move smoothly from messaging to meetings to shared work. Overall, it streamlines my workflow and improves day-to-day productivity.
Revolutionizing Hybrid Work with AI-Powered Productivity
What do you like best about the product?
Zoom Workplace presents itself as the operating system for the hybrid office, going beyond basic videoconferencing by offering advanced features such as the AI Companion. This artificial intelligence assistant streamlines repetitive tasks by generating meeting summaries, highlighting action items, and composing chat messages. With these capabilities, employees are relieved from manual note-taking and the obligation to participate in every meeting, enabling them to concentrate more deeply and efficiently on their work. Meanwhile, the platform ensures that the entire team remains coordinated.
What do you dislike about the product?
While the suite demonstrates ambition, the integration of the user experience across its various tools still requires improvement to reach a truly seamless and consistent feel. For instance, moving between the chat interface and the email or calendar sections can sometimes feel like switching between entirely different applications, which undermines the intended sense of a unified platform. Enhancing workflow and automation templates throughout the suite would also help increase productivity.
What problems is the product solving and how is that benefiting you?
The platform tackles the issue of "disconnected asynchronous work" that often arises with hybrid work models. In the past, important information was frequently locked away in meeting recordings or buried within lengthy email threads. With Zoom Workplace, the automatic summarization and transcription features make it possible for employees across various time zones or those with flexible schedules to quickly access crucial meeting or project details in an organized format. This approach helps ensure that everyone stays informed and no one is left out.
Effortless Collaboration and Versatile Addons
What do you like best about the product?
Easy to collaborate with team members and also with foreign clients along with multiple addons offered.
What do you dislike about the product?
Sometime it lags. But very rare. And some time narrative of text is not working.
What problems is the product solving and how is that benefiting you?
Through screen sharing session and remote control option we are able to troubleshoot bugs in quicker manner.
Smooth Meetings with Exceptional Tools, Slight Tech Demands
What do you like best about the product?
I love how smooth the platform of Zoom Workplace is, which makes my experience using it seamless and efficient. The tools available during meetings are incredibly valuable to me; they enhance my ability to communicate and collaborate effectively. I appreciate the writing tools, chat feature, screen drawing options, and reactions, all of which make meetings more interactive and engaging. The ease of initial setup was impressive, allowing me to get started with minimal hassle. Overall, I find Zoom Workplace to be extremely functional and user-friendly, so much so that I would highly recommend it to others.
What do you dislike about the product?
Sometimes it's kind of heavy and my PC can't keep up with it.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for communicating with people overseas. The platform is very smooth, and I love the tools I can use during a meeting, like writing tools, chat, and drawing on the screen.
Excellent Screen Sharing and Collaborative Whiteboard Features
What do you like best about the product?
What I appreciate most are the screen sharing feature and the generous free plan. The collaborative whiteboard is also quite useful, especially when working on group projects. I find it straightforward to use both on my laptop and through the app, with no noticeable difference in ease of use. I rely on it at least once a week. I have never needed to contact customer support, as I have not encountered any issues. Setting it up is very simple, and I have connected my Google account so meetings are automatically saved to my Google Calendar. In my experience, it works better for me than Microsoft Teams.
What do you dislike about the product?
Previously, I struggled to locate my recorded meetings, but after the platform was updated, I haven't experienced any problems since.
What problems is the product solving and how is that benefiting you?
Zoom allows me to record meetings or interviews so that I can go back and gather infromation. The whiteboard is super helpful especially because you can collaborate on the whiteboard. It is how I attend classes as well while getting my graduate degree.
Unified meetings have simplified scheduling and recording has improved internal collaboration
What is our primary use case?
Zoom Workplace Business is used for internal and external meetings. A typical scenario involves integration into calendar invites so that when meeting with a customer or internal stakeholder, a Zoom link is available immediately.
Zoom Workplace Business is particularly handy when scheduling a meeting where people can choose their own time, as it still includes a link for the meeting to have a video call.
What is most valuable?
The best features Zoom Workplace Business offers include the recording function, which makes it easy to export the audio so that it can be shared elsewhere.
When using the recording function, the audio is typically shared internally, though it may happen externally from time to time if approved. The quality and ease of use are good.
It has always been easy to share screens or bring up a keynote that everyone can see very quickly when using Zoom Workplace Business.
Zoom Workplace Business has positively impacted the organization because by using the same solution, you always know that it is going to work. When people were using Slack, HipChat, Teams, or all of the other different varieties of options, it made it challenging to ensure that everyone was on the same page.
What needs improvement?
Zoom Workplace Business can be improved as the AI features have not been used very often, and it would be beneficial to see how they are utilized and the analysis that they can do.
It would be interesting if you could translate into multiple languages easily.
For how long have I used the solution?
Zoom Workplace Business has been used for six years.
What do I think about the stability of the solution?
Zoom Workplace Business is stable.
What do I think about the scalability of the solution?
There have never been any issues trying to use Zoom Workplace Business concurrently with hundreds of people, so it has been great in terms of scalability.
How are customer service and support?
Customer support for Zoom Workplace Business has not been utilized.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Years ago, several different solutions were used before, but the reason for the change is uncertain. It was a good improvement to use Zoom Workplace Business only.
What was our ROI?
The general impression is that whenever you purchase something from the AWS Marketplace, it is going to be a faster transaction that is more transparent, indicating a return on investment.
What's my experience with pricing, setup cost, and licensing?
The pricing, setup cost, and licensing were not negotiated, so those details are uncertain.
Which other solutions did I evaluate?
The names of the other options that were evaluated before choosing Zoom Workplace Business have been forgotten as it has been so many years.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Instant Translation Boosts Global Collaboration
What do you like best about the product?
I find Zoom Workplace incredibly beneficial for its simultaneous translation feature powered by AI, which is essential for my company as we operate in teams spread across the world. This feature not only helps in reducing language barriers, making everyone feel included, but it also cuts down on costs significantly by eliminating the need for live translators. The platform itself is easy to use and available worldwide, adding to its convenience. I particularly appreciate the instant translator feature, which allows seamless communication during meetings, webinars, and conferences, thereby enhancing productivity and fostering a sense of inclusion among diverse team members. Additionally, the setup for Zoom Workplace was hassle-free, adding to its overall ease of integration into our daily operations. The reasonable pricing further adds to its appeal, making it an excellent choice for businesses looking for effective communication solutions.
What do you dislike about the product?
nothing
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for meetings, webinars, and conferences. Its AI-powered simultaneous translation reduces costs, facilitates global team inclusion, and is easy to use worldwide.
Effortless Meetings and Smart Features That Keep Us Connected
What do you like best about the product?
The meetings just work. Video and audio are clear, screen sharing is smooth, and joining is painless for guests. I like the AI Companion for quick summaries and action items after larger calls. Breakout rooms are easy for workshops. Whiteboards help a ton for rough brainstorming. Recordings and transcripts are reliable, and the calendar add-ins keep my schedule tidy. It also switches nicely between laptop and phone when I am on the move.
What do you dislike about the product?
The product has grown fast and parts feel a bit scattered. Chat can get cluttered on busy projects. Whiteboard is fine for basics but still trails dedicated tools for templates and widgets. Some admin settings are buried, which slows down new room setups. AI notes occasionally miss context on technical topics. Pricing for certain add ons adds up for smaller teams.
What problems is the product solving and how is that benefiting you?
It keeps a hybrid team coordinated without hassle. Reliable meetings, transcripts, and AI summaries cut follow up emails and missed tasks. Screen sharing and recordings speed up onboarding and support. Clients can join from anywhere with no account issues, which shortens sales cycles. We capture decisions in one place, so projects move faster and handoffs are cleaner. Travel drops, documentation improves, and we close action items sooner.
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