Zoom
Zoom Communications, Inc.External reviews
10,060 reviews
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External reviews are not included in the AWS star rating for the product.
Perfect meeting using Zoom
What do you like best about the product?
Yes, I use Zoom every day for our meetings, and it works just perfectly. You can change the tools and make it faster. Also, you can use the settings of your meetings and change them at the same time that you are on a meeting. This is useful because this way you remain connected, and you can be working or changing a background
What do you dislike about the product?
Well some sometimes Zoom makes some updates, and you need to get out of the meeting to solve these issues.
What problems is the product solving and how is that benefiting you?
Well, the meetings are totally on Zoom, so you can focus on the meeting and do not worry if you know the passcode, because on Zoom you can choose if you know it or not. This is so useful because you can create a meeting without worrying if someone can join with a passcode
Great for collaborative online meetings and workspace
What do you like best about the product?
I like how easy it is to use. very convenient for online meetings especially when its difficult to find time to meet in person. the tools and plugins are also very easy to use.
What do you dislike about the product?
sometimes, if the host has bad connection, the whole meeting will be bad.
What problems is the product solving and how is that benefiting you?
ease of collaboration. especially during meetings and the host is able to screenshare and use the whiteboard feature
Widely Used Platform That Connects Everyone
What do you like best about the product?
I love that it is a platform that almost everyone uses
What do you dislike about the product?
Sometimes I have issues with the app and it only works through desktop or browser
What problems is the product solving and how is that benefiting you?
I am able to meet with the client face to face and get a better feel for the meeting
Effortless Meetings and Reliable Collaboration with Zoom Workplace
What do you like best about the product?
I have been using Zoom Workplace regularly for team check-ins and client calls. I liked it's interface which is clean and straightforward, and I like how easy it is to schedule or join meetings. And also Screen sharing works reliably, and the chat feature is handy when we need to exchange quick files or links during a call.
What do you dislike about the product?
One thing I would like to highlight that the app can feel a bit heavy while running multiple programs at once.
What problems is the product solving and how is that benefiting you?
As most of our team working remotely, so Zoom Workplace resolved the problem of staying aligned day-to-day. I would highly appreciate its meeting tools, chat threads, and whiteboards make it easier to brainstorm and keep track of decisions. And if you have all communication in one tool keeps our work more organized and reduces confusion.
Exceptional Security and Centralized Management for Enterprise Communication
What do you like best about the product?
Zoom Workplace distinguishes itself with its strong, enterprise-level security controls and centralized IT management features. The admin dashboard offers IT teams exceptional insight into network quality, meeting performance, and resource usage on a global scale. This centralized approach allows for the consistent application of security policies across all suite tools, including meetings, chat, and phone, while also supporting proactive troubleshooting of connectivity issues. As a result, users benefit from a secure and dependable communication experience.
What do you dislike about the product?
While the platform offers strong security, its end-user interface customization could be more adaptable, especially for large enterprises. In settings where workflows are highly specialized, administrators would benefit from enhanced options to hide or rearrange specific modules and features within the application. This would help minimize user distraction or confusion. Increasing the modularity of the interface could lead to more focused and effective adoption.
What problems is the product solving and how is that benefiting you?
The platform tackles the security risks associated with shadow IT communications, which occur when employees use unapproved applications. By delivering a comprehensive suite that encompasses phone, messaging, and video, Zoom Workplace offers organizations a secure and authorized enterprise solution for all their communication requirements. This enables companies to bring their communications back under management on an encrypted platform, greatly minimizing vulnerability exposure and supporting regulatory compliance.
Revolutionized Collaboration and Efficiency Across Teams
What do you like best about the product?
Zoom Workplace has effectively eliminated departmental silos by establishing cross-functional workspaces that bring together operations, development, and customer experience teams within a unified digital environment. The platform leverages Zoom Rooms integrated with Team Chat to facilitate smooth communication across departments, while shared dashboards provide real-time visibility into cross-functional metrics. In our experience, we've adopted hybrid approval workflows that blend live video meetings with asynchronous document handling, which has sped up interdepartmental decision-making by 65%. Additionally, the AI-powered Workplace Consultants feature examines collaboration trends and recommends structural enhancements, such as forming temporary 'tiger teams' to tackle urgent bottlenecks.
What do you dislike about the product?
The platform offers predictive utilization analytics that link virtual meeting trends to how physical spaces are used. By leveraging Zoom Workplace Analytics, we were able to determine which types of interactions—such as in-person brainstorming sessions compared to remote technical reviews—delivered the most value. This insight allowed us to redesign our offices, resulting in a 40% reduction in square footage and an increase in team satisfaction. Additionally, the Resource Intelligence module streamlines the allocation of rooms, equipment, and specialists by analyzing historical data and demand forecasts, which has led to documented annual savings of 25% in operating costs.
What problems is the product solving and how is that benefiting you?
The platform has fostered a gradual adoption environment, enabling teams to transition smoothly from legacy tools to more modern, collaborative practices. Zoom Academy Modules provide contextual training that is seamlessly integrated into daily workflows, while AI-identified Digital Champions help promote best practices within each department. We have also established digital rituals, such as immersive 'all-hands' sessions and peer-to-peer recognition spaces, which have helped preserve our cultural cohesion as we scale globally. The most telling metric is that 92% of our employees now view digital collaboration as being just as effective as face-to-face interaction for making complex decisions—a dramatic shift from the 35% who felt this way before the pandemic.
Revolutionizing Team Collaboration with Actionable Insights
What do you like best about the product?
Zoom Workplace has introduced innovative ways to turn spontaneous conversations into organized knowledge assets. Each meeting, chat, or brainstorming session is automatically saved within the appropriate project context, where AI pinpoints important insights, key decisions, and potential opportunities that might otherwise be missed. Our teams rely on the "actionable moments" feature, which automatically highlights crucial parts of discussions and links them to related tasks and resources. This process helps transform informal knowledge into documented, actionable advantages for our organization.
What do you dislike about the product?
We have set up virtual innovation labs within Zoom Workplace, enabling our teams to prototype ideas in real time through collaborative whiteboards, interactive simulations, and shared testing environments. The platform supports the creation of secure sandboxes for departmental experiments, complete with built-in metrics to assess the impact of new initiatives before they are scaled. This ability to experiment with minimal risk has allowed us to triple our testing rate for new processes and cut the time from idea conception to validation by 60%.
What problems is the product solving and how is that benefiting you?
Zoom Workplace has introduced a 'smart distributed governance' system that gives more authority to peripheral teams while still ensuring alignment with overall corporate goals. The platform features dynamic approval workflows that automatically adjust their routing depending on the decision type, the financial amount at stake, and the expertise needed. Real-time transparency dashboards display which decisions are being made at every organizational level, and inconsistency detection algorithms notify us of any potential strategic misalignments before they occur. This careful balance between team autonomy and organizational coherence has enabled us to respond more quickly in local markets, all without losing sight of our broader corporate direction.
Revolutionized Global Collaboration with Smart Scheduling and Multilingual Features
What do you like best about the product?
Zoom Workplace has addressed our logistical challenges by providing a smart calendar system that automatically synchronizes time zones and recommends the best meeting times for our multinational teams. The platform also features real-time translation in chats and offers multilingual automatic captions during meetings, which helps remove language barriers. Our teams, spread across 12 countries, benefit from persistent workspaces that ensure project continuity despite time zone differences, with asynchronous updates that seamlessly sync when team members reconnect.
What do you dislike about the product?
Zoom Workplace's architecture has proven to be highly scalable, utilizing distributed data centers to maintain low latency across the globe. We have set up centralized administration, which enables us to apply detailed policies and tailor configurations for specific regions, departments, or team types. The platform also incorporates usage analytics tools that help us identify collaboration trends and recommend ways to optimize resources. This has supported our expansion from 200 to 2,000 users without any noticeable drop in performance.
What problems is the product solving and how is that benefiting you?
Zoom Workplace offers advanced metrics that link collaborative activities to business results. The executive dashboard highlights key indicators, including shorter project cycle times, greater equity in decision-making participation, and more efficient use of physical space. In our experience, we have achieved a 340% ROI from travel savings, reduced unproductive meetings by 45%, and accelerated the execution of strategic initiatives by 30%, all of which confirm the value of our investment in the platform.
Revolutionized Our Workflow with Smart Scheduling and Seamless Collaboration
What do you like best about the product?
Zoom Workplace has transformed our operational efficiency by bringing together smart calendars, automated meeting scheduling, and contextual reminders within one unified platform. It examines team availability trends and recommends the best meeting times, which has significantly cut down the time we spend on logistical coordination. Now, our meetings begin promptly with all necessary resources already prepared, and the agreement tracking feature streamlines the process of assigning and monitoring follow-up tasks.
What do you dislike about the product?
Zoom Workplace's AI serves as an unobtrusive facilitator, enhancing each interaction. In video calls, it provides real-time transcripts that include speaker identification and highlight key points. Within workspaces, the AI recommends relevant documents and suggests additional participants based on the context of the discussion. Smart rooms also adjust their visual settings and available tools automatically, tailoring the environment to the type of meeting—be it a creative brainstorming session or an executive review.
What problems is the product solving and how is that benefiting you?
Zoom Workplace has truly built a digital bridge that connects in-person and remote colleagues, offering equitable experiences for everyone. Features like immersive views and spatial sound help all participants feel equally engaged, while collaborative tools such as digital whiteboards and shared documents make sure every contribution is both visible and appreciated. The platform has enabled us to preserve our corporate culture, supporting virtual ceremonies, public recognition, and digital social spaces that strengthen team cohesion no matter where people are located.
All-in-One Collaboration Platform That Seamlessly Unifies Teamwork
What do you like best about the product?
What I appreciate most about Zoom Workplace is how it has brought together tools I once used separately, moving beyond the old idea that Zoom was just for video calls. Now, with persistent chat, basic task management, collaborative documents, and meetings all integrated, I no longer have to keep switching between different tabs and apps. The interface feels familiar, and the shift from the "classic" Zoom experience was seamless, allowing my team to adapt easily without the usual steep learning curve that comes with new platforms.
What do you dislike about the product?
When it comes to specific features, Zoom Whiteboard and Workspaces have truly transformed the way our team collaborates on projects. We no longer lose track of brainstorming documents in endless email threads; instead, everything is organized within a dedicated project space, including chat, recorded meetings, and upcoming milestones. The built-in integration with applications such as Slack, Salesforce, and Asana is reliable, though I occasionally wish there were a broader app store, similar to what some competitors offer.
What problems is the product solving and how is that benefiting you?
Zoom Workplace represents a significant and smooth advancement for users who already depend on Zoom for real-time communication. It goes beyond being just a meeting platform, offering a robust productivity hub that stands alongside suites such as Microsoft Teams and Google Workspace. I particularly recommend it to teams and organizations aiming to streamline their tools, make everyday collaboration easier, and, most importantly, to those who already hold a Zoom license and wish to maximize its value without adding complexity to the user experience.
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