Zoom
Zoom Communications, Inc.External reviews
10,061 reviews
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Zoom is THE ONLY Platform to Use
What do you like best about the product?
I love using Zoom, so much better than TEAMS. I set up webinars as a training administrator and Zoom is so easy to use. I love to invite those quickly who haven't joined the training. It's so fun using the poll function in the class. Zoom chat makes it easy to share attachments the instructor wants to give out. It's THE BEST :)
What do you dislike about the product?
I wish you wouldn't have to keep sharing the screens, and it followed the user without having to do that.
What problems is the product solving and how is that benefiting you?
Zoom let's me have all my attendees in class be able to share their cameras, unmute their microphones, or use the chat to interact with the attendees and instructor. I use Zoom for all my webinars and video conferences.
ease of use
What do you like best about the product?
very user friendly, easy support submission via portal if licensed
What do you dislike about the product?
not as 'customizable'; when requested and submitted multiple requests, feature update is still hard
What problems is the product solving and how is that benefiting you?
east external meetings/webinars
Amazing product
What do you like best about the product?
UI is clean
Technology
Ease of use is simple
Technology
Ease of use is simple
What do you dislike about the product?
Pricing is high
Customer service hard to reach
Customer service hard to reach
What problems is the product solving and how is that benefiting you?
remote work communication
Comprehensive Platform for Conferencing and Webinars
What do you like best about the product?
It's an intuitive, comprehensive platform. Good for meetings, webinars, and recording.
What do you dislike about the product?
The cost can be a limiting factor. The admin is also a bit disorganized (reports, for example, aren't intutitively found). Customer support has also left a fair room for improvement.
What problems is the product solving and how is that benefiting you?
Webinars are the primary area of business we utilize Zoom for.
It works as expected
What do you like best about the product?
Consistently easy connections, not a resource hog, multiple platforms
What do you dislike about the product?
Not much to dislike, it works as advertised!
What problems is the product solving and how is that benefiting you?
Remote/virtual office connectivity
Zoom just works
What do you like best about the product?
Ability to easily create meetings. Build the format and structure that I need.
What do you dislike about the product?
Nothing to mention that I dislike about zoom
What problems is the product solving and how is that benefiting you?
Zoom is creating virtual sessions that mirror in person sessions
A must have for a nonprofit
What do you like best about the product?
Very easy to use, has a lot of apps that you can integrate with it and a ton of features to engage your audience
What do you dislike about the product?
The only thing I would like for them to update is a better way to kick out someone being disruptive/inappropriate. We've had instances of someone doing this in the past and it taking longer than it should to get the offender out.
What problems is the product solving and how is that benefiting you?
Ensuring that I'm able to connect my nonprofit's work to the community = it's solving everything for me!
User Friendly For Everyone / Reliable
What do you like best about the product?
Zoom is very user friendly for hosting and attending meetings. When using Zoom for the first time, it was very easy to download the app onto my laptop and on my phone for when I have to take alls while on the go. I use Zoom on a daily basis for connecting with colleagues and clients and it easily integrates with my Outlook app when sending other invites to a meeting.
What do you dislike about the product?
I personally haven't had any issues using Zoom. I use a Mac laptop and it has worked very well on the desctop app for me.
What problems is the product solving and how is that benefiting you?
Zoom is allowing me to have face to face meeting with epople who I would notmally have a phone call with. Being able to share screen allows me to display presentations and other visuals to bring better value to the conversation.
Good - Depending on what you need
What do you like best about the product?
Ease of use. Most people are comfortable using it as their video call tool. Ease of integration. Number of features. Customer Support is good. Ease of implementation. Frequency of use.
What do you dislike about the product?
Sales team and account managers are very slimely. They will try to confuse you and jack up the price on what you need if they think they can get away with it. The free version is great. If you are using it for personal use, no issues. If you need a business account with an account manager, beware!!
What problems is the product solving and how is that benefiting you?
We use Zoom Webinars for product delivery and Zoom meetings for team and outbound video conferencing.
Zoom Connects me with Clients Worldwide for Superior Service
What do you like best about the product?
There are several things I like about Zoom. For one, I appreciate the added features like chat, waiting room, host permissions transfer, whiteboard and the ability to copy the zoom link from the corner. All of these help me provide the best zoom sessions internally and for our clients. It's easy to use and also easy to implement with new team memebers because of it's customer friendliness and help guides.
What do you dislike about the product?
My main downside for zoom would be the backgrounds. Sometimes the colors just don't transfer well and that causes my head to look like it is floating! Appearance is important to me and I do think some work could be done here.
What problems is the product solving and how is that benefiting you?
Zoom is solving the problem of how to provide an easy to use classroom experience for our clients. I love that it integrates with out learning platform!
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