AI Companion Features Supercharge Productivity
What do you like best about the product?
I really value the AI Companion features. The automatic generation of meeting summaries, identification of action items, and drafting of chat responses provide a significant boost to my productivity. With these tools, I can stay fully engaged in the conversation without worrying about taking detailed notes.
What do you dislike about the product?
For me, the main issue lies in the complicated pricing structure and the emphasis on adopting an all-in-one platform. Although the bundled offering is robust, expenses can rise rapidly when you need to include essential features such as additional cloud storage or advanced add-ons. If your needs are limited to just a few core components, the platform can feel expensive and somewhat over-engineered.
What problems is the product solving and how is that benefiting you?
Zoom Workplace addresses the issue of app fatigue and disjointed communication by bringing together meetings, chat, phone, and documents in one place. Thanks to this centralization, I no longer have to juggle multiple programs just to manage a project. The unified platform, along with the support of AI Companion, genuinely saves me both time and mental effort.
AI-Powered Collaboration with Room for Improvement
What do you like best about the product?
I like using Zoom Workplace as an all-in-one, AI-powered collaboration platform that helps my team communicate, stay engaged, and work more productively. The automatic meeting summaries, chat thread recaps, and real-time assistance during calls make Zoom Workplace feel more like a true productivity partner rather than just another meeting tool.
What do you dislike about the product?
There are a few points where Zoom Workplace needs to improve: complexity for new users, AI limitations, integration gaps, performance issues in large organizations, and hybrid work coordination is still tricky.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to solve fragmented communication, meeting fatigue, inefficient workflows, and hybrid work issues with its all-in-one AI-powered platform.
Zoom workplace keeps our Remote First Team together.
What do you like best about the product?
Zoom's new AI note taking features are a game changer! I also appreciate some of the new features for large group interaction. It's a clean interface that makes it easy to use and be interactive.
What do you dislike about the product?
There is not much I can say negatively about Zoom workplace. Perhaps there could be some automation with breakout rooms?
What problems is the product solving and how is that benefiting you?
I use Zoom to get my remote team together in an interactive and impactful way. I also use it as an administrative tool; helping me record trainings.
Seamless Communication, Needs Faster Access
What do you like best about the product?
I really appreciate the face-to-face video feature of Zoom Workplace; it's very important for me as it brings businesses closer together, no matter the distances like across seas or state to state. It's very beneficial in today's workplace. I also find Zoom Workplace very easy to moderate and use compared to Microsoft Teams, which needs a lot of work. The initial setup was very easy.
What do you dislike about the product?
Sometimes the cutoff times are an issue. Also, there's slow access at times, and it takes time to access some of the meetings. I think they should eliminate all the codes for entering the Zoom chats. The system itself needs just to be upgraded.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to see and contact people I'm doing business with, enhancing face-to-face interaction. It brings businesses closer, whether local or international, which is very beneficial for my work.
Improved collaboration costs have been reduced while daily stand-ups and events run more efficiently
What is our primary use case?
Our main use case for Zoom Workplace Business is that we are using it for daily stand-ups as we have agile teams in place, and they use it for daily stand-ups. Additionally, we have cross-team functionality, so we use it for cross-functional meetings, trainings, and town halls. These are some of the major use cases why we use Zoom Workplace Business.
The AI Companion has changed the way my team handles meetings and follow-ups by helping our organization get a proper view of what is going on in the meetings, even if we are not joining them. Even for those who are joining the daily stand-ups and are not focusing, they can get a summary, which helps us effectively get the details in a short manner. If we're talking about webinars, it helps us host large-scale events so that stakeholders, customers, or team members can collaborate effectively at those events. These are some major use cases why we use Zoom Workplace Business.
How has it helped my organization?
Zoom Workplace Business has positively impacted my organization as we have saved a lot of money because when we spend on employee growth or organizational collaborations, it has definitely reduced the number of resources needed. For example, if there were five teams joining the meetings from a different country, previously, we had to conduct physical meetings, which required international travel and incurred lots of expenditures. Now, it has provided us with virtual collaboration, reducing travel and office overhead by at least 70 to 80%. We have strong ROI due to lower hardware lock-in, flexible licensing, and consolidating meetings, phone, and events into a single platform, which has saved a lot on licensing and other costs. Productivity has been boosted by 33.5%, and the latency and video quality have improved by 22%.
I measured the productivity boost and the reduction in travel or overhead by noting that teams who were previously traveling to the office, even from different cities or countries, have significantly reduced overhead. This is the major way I have measured that point.
What is most valuable?
I feel Zoom Workplace Business handles those different types of meetings well because it comes with hybrid work collaboration via Zoom Rooms. It has that feature and also provides us the whiteboards and persistent team chat, which makes the stand-ups and meetings more productive and more focused on outcomes rather than just chit-chatting on the connect. It is something that has helped us increase the productivity and the collaboration of the team effectively using a single tool.
I have to add that Zoom Workplace Business has such good latency and works on cloud telephony integrated meetings and chat, which helps us in a single place app for calls, video, and messaging.
The best features Zoom Workplace Business offers include meetings with HD video, audio, and screen sharing capabilities along with some breakout room polls and AI Companion for summaries, which is very useful nowadays. The AI Companion provides a good summary, allowing you to see what happened in the meeting, even if you're not available at that time. Apart from that, Zoom also provides good calling and voicemail queue queries, which integrate with sub-devices, and webinar and Zoom Events for registration. It provides us large-scale virtual or hybrid events, making it a good place to host those events as the scalability is really good. Team Chat, Whiteboard, and Zoom Rooms are my other favorites for room-based collaboration and hybrid workplaces.
What needs improvement?
If I were to discuss how Zoom Workplace Business can be improved, I feel that it is providing good service overall; however, the scaling aspect could be enhanced. Even though it has great scalability, if they can make it even more scalable, it would be really good. Also, while the integration is good, with the growth of AI, advancing the AI part to enable other workflows within the application would be beneficial. Those are some observations from my part, but otherwise, I feel everything is all right.
I would love to see advanced AI integrations with major players such as Google and Amazon. Talking about scalability, Zoom Workplace Business is definitely a scalable solution, accommodating up to 1,000 people at once. However, when exceeding that number, the bandwidth may be disturbed and the latency may reduce; I have witnessed that issue occurring during large events, which is why I highlighted this part.
For how long have I used the solution?
I have been using Zoom Workplace Business for almost four to five years.
What do I think about the stability of the solution?
Zoom Workplace Business is definitely a stable solution, and I have not faced any major challenges so far.
What do I think about the scalability of the solution?
Zoom Workplace Business is definitely a scalable solution, accommodating up to 1,000 people at once. However, when exceeding that number, the bandwidth may be disturbed and the latency may reduce; I have witnessed that issue occurring during large events, which is why I highlighted this part.
The scalability of Zoom Workplace Business is excellent, as it can support up to 1,000 users at a time without any problems. The latency is good, the bandwidth is good, and both upscaling and downscaling work really well, so I have not observed any major issues.
How are customer service and support?
The customer support has been really good; I contacted them around eight months back due to a challenge we were facing while setting up a big webinar for customers and stakeholders. They resolved the issue promptly.
I rate the customer support a 10 out of 10, as the total support provided was commendable, and we really enjoyed their assistance.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used Webex by Cisco, but we felt that Zoom is providing a strong hardware and software ecosystem with enterprise-level features at a very good price. It also offers integrated calling and messaging systems, which is why we have chosen Zoom over Webex.
How was the initial setup?
Deploying Zoom Workplace Business in my environment is very easy; it does not require any technical solutions and is very user-friendly. It can be used easily by anyone, tech or non-tech, and can be scaled as needed.
My experience with the configuration process has been awesome, although the admin portal complexity for very large tenants and granular policies may be an issue. Apart from that, everything was good as it can handle a lot of load, and I really appreciate the default security profiles by industries. However, they could improve the guided admin workflows and better proactive monitoring for QoE scale.
What was our ROI?
I have seen a return on investment, as I shared already in the previous answers.
What's my experience with pricing, setup cost, and licensing?
The metering and billing experience was very good; they provide a free tier for up to 50 people for 40 minutes of group meetings. Since we use it from the AWS Marketplace, they helped us get proper licensing directly with plan flexibility and non-proprietary hardware, keeping the overall deployment cost competitive compared to a traditional room. They have given us good solutioning at a very genuine price, so I would definitely suggest someone looking for a good solution at a low price consider Zoom.
My experience with pricing, setup cost, and licensing is as I have told you.
Which other solutions did I evaluate?
We evaluated other options such as Microsoft Teams, Google Meet, Webex by Cisco, and RingCentral.
What other advice do I have?
My advice to others looking into using Zoom Workplace Business is that anyone seeking a really good solution at a low-cost price to enhance team collaboration should consider this platform. It supports video calls, images, chatting, and more. Zoom is something you can trust. I have given this review a rating of 4 out of 5.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
A Simple and Reliable Platform for Online Learning and Collaboration
What do you like best about the product?
I like how easy it is to use, the stable video and audio quality, and having chat, meetings, and scheduling all in one place.
What do you dislike about the product?
I dislike the limited features on the free plan and the time limit on meetings.
What problems is the product solving and how is that benefiting you?
Zoom Workplace addresses the challenges of remote communication and online collaboration, making it much easier for me as a university student to attend lectures, participate in group discussions, and stay in touch with my instructors.
Reliable, Intuitive, and Feature-Rich Videoconferencing
What do you like best about the product?
Zoom Workplace has consistently proven to be a reliable videoconferencing tool. The audio and video quality are both excellent, and the interface is very intuitive, making it easy to use. Beyond just calls, it provides a range of additional features such as a calendar, notes, and an AI companion with transcription capabilities. I frequently use the AI summary feature, which saves me a significant amount of time when it comes to writing meeting minutes. I use the application daily.
What do you dislike about the product?
From a videoconference organizer's point of view, Zoom can feel very complex. There are just too many things you can manage (such as surveys, groups, apps, etc.) and it can get overwhelming. Accuracy of AI live transcribe can be improved.
What problems is the product solving and how is that benefiting you?
I use it primarily for video conferencing and making quick, ad-hoc calls.
Effortless Meetings and Seamless Calendar Integration
What do you like best about the product?
I like how simple Zoom Workplace is for getting people together and how it integrates with calendar apps. This feature helps ensure the meetings are populated on everyone's calendar, so they don't forget about it. I also found the initial setup to be very easy.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
Zoom Workplace connects colleagues in different states, simplifies getting people together, and integrates with calendar apps to ensure meetings aren't forgotten.
Unmatched Collaboration with Zoom Workplace
What do you like best about the product?
I like Zoom Workplace for its smooth and reliable collaboration tools, especially video meetings, screen sharing, and the whiteboard. These features make teamwork fast, clear, and easy, even when everyone is working remotely. I also really like Zoom Workplace's stability, easy meeting scheduling, and the recording feature, which makes meetings more convenient. We switched from Google Meet and Microsoft Teams because Zoom Workplace offers better collaboration tools and more stable calls, along with features like the whiteboard and breakout rooms. The setup was very easy, taking only two minutes to install and get started, and everything is simple and intuitive. I would give it a solid 9 out of 10 because it's reliable, easy to use, and offers great collaboration features, so I would definitely recommend it to others.
What do you dislike about the product?
Zoom Workplace works great overall, but it could improve its performance on weaker internet connections. Sometimes video or audio drops when the network isn't stable. Also, the 40-minute limit on the free plan can interrupt longer meetings. A bit more flexibility for free users and better low bandwidth optimization would make it even better.
What problems is the product solving and how is that benefiting you?
Zoom Workplace solves communication and collaboration challenges, making it easy to stay connected. It eliminates constant in-person meetings, saving time, and facilitates organized teamwork with video meetings, screen sharing, and real-time collaboration tools.
Seamless Meetings, Powerful Hybrid Work Tool
What do you like best about the product?
I use Zoom Workplace for meetings, and it really helps in hybrid work. I like that it's seamless and easy to use. The integration of documents and whiteboard options is great. I can use the whiteboard to better explain things in an online meeting just like in a physical one. The setup was reliable and organized, making it easy to access after basic training.
What do you dislike about the product?
Sometimes the app runs slow but mostly good.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for meetings, and it helps in hybrid work. It's seamless, easy to use, with integration, documents, and whiteboard options. I can explain better online using the whiteboard just like in a physical meeting.
