My main use case for Asana is ticketing, specifically software ticketing and task ticketing, where I manage tasks and manage task issues.
Asana
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Agile ticketing workflows have improved task management and collaboration across projects
What is our primary use case?
What is most valuable?
The best features Asana offers for managing tasks are agility and flexibility.
Asana has positively impacted my organization by providing flexibility, improving time to market, and enhancing collaboration.
What needs improvement?
I think Asana can be improved, but there is nothing I wish worked better or features I would like to see added.
For how long have I used the solution?
I have been using Asana for two years.
What do I think about the stability of the solution?
Asana is stable, and in my experience, I can affirm that it is stable.
I have not experienced any stability problems with Asana.
What do I think about the scalability of the solution?
Asana's scalability for my organization is good; it is good enough.
How are customer service and support?
The customer support for Asana is good.
How would you rate customer service and support?
Negative
Which solution did I use previously and why did I switch?
I did not previously use a different solution before Asana.
How was the initial setup?
My experience with pricing, setup cost, and licensing for Asana is good for on-premises.
What was our ROI?
I did not see a return on investment with Asana, and I cannot share any relevant metrics, such as time saved or improved efficiency.
Which other solutions did I evaluate?
Before choosing Asana, I did not evaluate other options.
What other advice do I have?
I would not recommend Asana to others looking into using it. My company does not have a business relationship with this vendor other than being a customer. I would rate this product an 8.
Intuitive UI with Room for Team Insights
What do you like best about the product?
I like how easy the UI is in Asana. It's simple and easy for all team members to use and not just project managers.
What do you dislike about the product?
I wish we could better tell who has what on their plate and everyone's or team's bandwidth. We would better be able to know who to assign certain tasks if one person is slammed and another not busy.
What problems is the product solving and how is that benefiting you?
I use Asana for organizing projects and tasks. Its simple UI makes it easy for all team members to use, not just project managers.
Streamlined Project Management with Room for Improvement
What do you like best about the product?
I love the flexibility of project views in Asana, which helps me manage both personal and team workflows effectively. The clarity and accountability for tasks are also fantastic, ensuring that everyone knows their responsibilities. I especially appreciate how Asana keeps everything organized in real-time, so I always know exactly what's happening and what needs attention next. The initial setup was simple, which allowed our team to begin using it right away.
What do you dislike about the product?
I would love to see Asana simplify some of its advanced features, which can feel a bit overwhelming when trying to set up more complex workflows.
What problems is the product solving and how is that benefiting you?
I find Asana clarifies task ownership and status, reducing workflow friction. It aligns cross-team projects by making them visible and structured, improving team communication.
Streamlines Team Tasks and Integrations Effortlessly
What do you like best about the product?
Helps my Accounting & HR Team keeps all our open tasks organized in a single place. When you have information coming from all directions, it is nice to be able to use the integrations to push things right over to Asana at the touch of a button, Emails, Teams Messages and More! I love being able to see my teams capacity and workload at a glance and keep projects on track! Setting up project templates has made our monthly checklists a breeze!
What do you dislike about the product?
Some of the reporting could be a bit more robust, we use Asana to track internal billing and have struggled with the reporting of the actual hours utilized on each task.
What problems is the product solving and how is that benefiting you?
Previously, our checklists were scattered across different Word and Excel documents. Now, everything is conveniently brought together on a single platform!
Effortless Task Management and Project Planning
What do you like best about the product?
Being able to view tasks, switch between different perspectives, and make use of the timeline for managing projects and events has proven to be extremely helpful!
What do you dislike about the product?
One problem I encounter is that I repeatedly receive a "Your trial has expired" error, which forces me to access Asana via an email link in order to get around it.
What problems is the product solving and how is that benefiting you?
Asana brings all our projects together in a single place, making it easy to share tasks and track visible progress.
Intuitive UI, Flexible Work Styles
What do you like best about the product?
I like the intuitive User Interface (UI) of Asana, which allows anyone to seamlessly work off the same dataset and view work according to their preference, whether in lists, timelines, or swimlanes. This flexibility is beneficial for team collaboration, as it accommodates different working styles and ensures the entire team can effectively collaborate to achieve milestones. The fact that Asana enables team members to operate in their own style while converging on common goals is a significant advantage. Additionally, I find the setup process for Asana to be very easy, which greatly facilitates onboarding and reduces downtime when adopting the platform.
What do you dislike about the product?
I wish there was a way to set date values instead of setting a date for tasks in project boards. If a task takes 5 days to complete and you need to push it back, you have to go in and update the date values and subsequent tasks thereafter.
What problems is the product solving and how is that benefiting you?
I use Asana for marketing projects, managing resources, and timelines efficiently. It lets my team work in different styles to achieve milestones collaboratively and view data in lists, timelines, or swimlanes.
Effortless Collaboration with Shared Templates and Simple Interface
What do you like best about the product?
- simple
- easy to use
- ability to use shared templates with team
- easy to use
- ability to use shared templates with team
What do you dislike about the product?
- lots of notifications ( even with reduced settings)
- takes a long time to add access
- takes a long time to add access
What problems is the product solving and how is that benefiting you?
- sharing of team documents
- project management
- project management
Intuitive UI and Versatile Project Views Make Asana a Standout
What do you like best about the product?
The project view type (list, board, timeline) is something that I like about Asana. Additionally its intuitive UI does not have a hard learning curve associated with it.
What do you dislike about the product?
A single assignee per task is something that has made collaborating on projects difficult.
What problems is the product solving and how is that benefiting you?
Asana integrates smoothly with other task management software, which has made it much easier to collaborate with larger teams and external stakeholders.
Automates and Organizes Like a Pro
What do you like best about the product?
I love the rules and templates in Asana because they help automate tasks that are usually labor-intensive, significantly boosting my efficiency. Additionally, I'm enjoying the new AI features, which have resolved many of the issues I previously encountered. These aspects of Asana enhance my productivity by streamlining the workflow and reducing the manual effort required for project management across both internal and external teams. The visibility that Asana provides into my organization's various activities is also invaluable for keeping everyone on track and focused. Overall, these features contribute to the excellent organization and efficiency within the team.
What do you dislike about the product?
I find the consistency of rule variables across all object types in Asana lacking.
What problems is the product solving and how is that benefiting you?
I use Asana for managing projects across teams, ensuring visibility, organization, and focus. It automates labor-intensive tasks with rules, templates, and AI, improving efficiency.
Clear and Effective Task Management
What do you like best about the product?
This task management system offers clear organization, making it easy to keep track of assignments. The way assignments are handled is effective, with each one having a well-defined status, which helps maintain order and transparency.
What do you dislike about the product?
Every software always evolves, if that doesn’t happen it’s there loss
What problems is the product solving and how is that benefiting you?
Task management
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