Asana
AsanaExternal reviews
External reviews are not included in the AWS star rating for the product.
Asana has organized our team and strengthened our communication
I use Asana everyday and I love it!
Great for Month end!
Amazing platform
Great tool
A Game-Changer for Cross-Functional Collaboration and Project Clarity
Customizable task views, automations, and integrations with tools like Slack and Google Drive have significantly reduced manual overhead and communication gaps. We especially appreciate the clarity it brings during fast-paced launches or multi-phase campaigns — everything lives in one centralized space, and nothing falls through the cracks.
The learning curve is minimal, and Asana's support documentation is top-tier. While there’s always room for improvement (e.g., deeper reporting without upgrading tiers), Asana delivers immense value from day one.
Basic free version is brilliant for me
Instrumental in our Day to Day Operations
Great for Recurring Tasks and more
Efficient workflows and real-time updates boost productivity
What is our primary use case?
What is most valuable?
What I appreciate about Asana is the easy way to get the data we need for the reports because we are moving all our tickets. We are making a copy from our main ticket system to Asana because our main ticket system is not giving us what we are looking for, so we need to process everything in Asana. We get the dashboard and analytical reports, so we can have a summary of what has been done in which department we are working with or helping. We can see how many requests for each department we are having. The easy way to get all the analytics at the end of the month or year is the most important feature, and that's why we are still with Asana.
The benefits I see with Asana are the main tools because of the integration this tool has. For example, we are making tickets but receiving requests through email, and we have the integration with Outlook and Google. We have the add-ins, so we are making the ticket on our main system while replying to the mail, and simultaneously taking this mail to complete our ticket for our Asana project.
The time we are investing through departments with Asana is valuable because we are receiving requests or updates for projects without investing time in meetings or writing emails. Because of the integration we have, we just create a project and everyone with specific tasks moves on their tasks, and we receive the updates. We created a bot that gives us updates automatically. Asana provides automation because we receive these updates the moment they happen without anyone needing to tell us they completed tasks or moved on to others.
Asana's cloud deployment has been beneficial for our remote or hybrid team operations. If someone is onsite and someone is working from home, everyone can work on the same project through automation. The person from home doesn't need to be on an infinite call with management or coworkers. They can work in real time, and once someone completes a prerequisite task from home, the people onsite will know it and get the green flag to continue their assigned tasks. It has benefits for anyone, including personal uses.
What needs improvement?
It would be beneficial to have a native option for Asana to create tickets so we could move away from our main ticketing tool. If that could be integrated into Asana, that would be advantageous for other kinds of businesses.
For how long have I used the solution?
I have been using Asana for a year and a half, but we started to pay the subscription just three or four months ago because our team grew up, and we needed to move to a subscription.
What was my experience with deployment of the solution?
The initial setup for Asana was pretty easy to use from the beginning. Then we started to make it more complex because we needed to use some features, rules, and automatic actions. Now if someone is watching our projects for the very first time, they might say that Asana is complicated, but it's not complicated at all.
How are customer service and support?
I would rate Asana's customer service or technical support as nine on a scale of one to ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We tried Asana but then attempted to move to a different tool. However, because of some features Asana has, we needed to move back and we are happy with Asana.
How was the initial setup?
The initial setup for Asana was pretty easy to use from the beginning. Then we started to make it more complex because we needed to use some features, rules, and automatic actions. Now if someone is watching our projects for the very first time, they might say that Asana is complicated, but it's not complicated at all.
What was our ROI?
I have seen ROI with Asana because we are moving faster with our projects due to all the details mentioned before.
Which other solutions did I evaluate?
I considered Notion, but I don't really remember the names of the other tools. The features that Notion didn't have that Asana did have, which we absolutely needed, were the reporting and dashboards. Notion has a kind of dashboard, but it's not the same. At the moment we were trying Notion, it was necessary to keep updating the info manually. With Asana, it's automatic because it's taking the info from all the projects and updating in real time. That is the most important feature that made us move back to Asana.
What other advice do I have?
We have a subscription for Asana. I have hands-on experience with this tool. We integrate Asana with Outlook and Teams. Regarding the license, I think it's just the first tier. It was limited because we got the dashboard for reports. About a month and a half or two months ago, it was renewed. The license we are working with is the same, but now we have new features, so it's easier for us to get the reports. I'm pretty happy with the license we have acquired. My name is Carlos, and it would be alright to use my real name with the review. I rate Asana a 10 out of 10.