Asana
AsanaExternal reviews
10,015 reviews
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So far mostly happy but have some frustrations
What do you like best about the product?
- Intuitive at a high level and makes creating templates with a waterfall flow easy.
- Love that I can set timelines in templates and exclude weekends.
- Comes highly recommended by multiple teammates who have used
Asana and other PM tools
- Can multi-home work so everyone can have what they need where they need it.
- Asana team have all been very positive and helpful, I'm happy to work with all of the different people I've connected with - they represent Asana well.
- My Task function is easy to use and makes finding work easy.
- Love that I can set timelines in templates and exclude weekends.
- Comes highly recommended by multiple teammates who have used
Asana and other PM tools
- Can multi-home work so everyone can have what they need where they need it.
- Asana team have all been very positive and helpful, I'm happy to work with all of the different people I've connected with - they represent Asana well.
- My Task function is easy to use and makes finding work easy.
What do you dislike about the product?
- I absolutely HATE the lack of onboarding and the self serve / one size fits all trainings.
If the trainings were more broken out maybe they'd work but Asana has PMs, Copy writers, Tech, etc all taking essentially the same trainings and if you don't know the specific key words to search the asset library isn't very helpful.
- Asana has functionality that they ultimately don't recommend or really support, which my team wasted hours on. While we have processes that are unique to our team and company they are not wildly unique. We created parent tasks with subtasks & some sub-sub-tasks but then when reviewing how to make them into templates were told sub-tasks really aren't recommended because of reporting and automation abilities. A huge reason we switched to Asana was the sub-task and automation functionality so this was very frustrating, especially when there could have been training at the very start showing us how to make Asana work for our needs.
- There is minimal 1:1 training time provided in the package, this is especially noticed when the bulk of the time is spent just discussing our basic needs. After having to have 3+ meetings with Asana before we decided to purchase, I expected a more cohesive experience where these teams talked and I was set up with the tools and processes I said I needed during the research phase.
If the trainings were more broken out maybe they'd work but Asana has PMs, Copy writers, Tech, etc all taking essentially the same trainings and if you don't know the specific key words to search the asset library isn't very helpful.
- Asana has functionality that they ultimately don't recommend or really support, which my team wasted hours on. While we have processes that are unique to our team and company they are not wildly unique. We created parent tasks with subtasks & some sub-sub-tasks but then when reviewing how to make them into templates were told sub-tasks really aren't recommended because of reporting and automation abilities. A huge reason we switched to Asana was the sub-task and automation functionality so this was very frustrating, especially when there could have been training at the very start showing us how to make Asana work for our needs.
- There is minimal 1:1 training time provided in the package, this is especially noticed when the bulk of the time is spent just discussing our basic needs. After having to have 3+ meetings with Asana before we decided to purchase, I expected a more cohesive experience where these teams talked and I was set up with the tools and processes I said I needed during the research phase.
What problems is the product solving and how is that benefiting you?
Ensuring I can assign each step in the process of a task to a specific user and set their due date clearly
Love Asana, but to get the most out of it you would need to upgrade
What do you like best about the product?
Asana helps streamline my day to day workflow and strategically plan out my week
What do you dislike about the product?
The features within the free plan are not as robust as i'd like. I can only use the most basic rules in my projects and the forms feature still requires a lot of manual work on the free plan.
What problems is the product solving and how is that benefiting you?
Asana helps me build out robust timelines and project schedules. It helps my team manage their tasks throughout a project
I LOVE almost everything about Asana... but their customer service is abysmal
What do you like best about the product?
I love that Asana is easy to use (I've implemented it with many new teams and they all pick it up seamlessly), the extra delight is well.... delightful, and I feel like it's reasonable value for money overall. I also love that they continue investing in the product with new features, so it always feels like you're getting more value all the time.
What do you dislike about the product?
The customer service is absolutely appalling. They tout that they have 24/7 customer service, but there is no ability to call or live chat. Your only option is email, and it often takes them multiple days to respond. It's awful. I just use Asana daily, praying that I don't actually have any issues that require customer service support. If I didn't have so much time and effort invested, I would have jumped to a different product already for this alone, but unfortunately I'm hooked on the product. Live customer service in real time available via live chat should be a barrier to entry for a tech-focused online service product like Asana... it's truly appalling and so upsetting that they don't have it. As a paying customer especially, it's just unfathomable.
What problems is the product solving and how is that benefiting you?
Everything related to task management, collaboration with others... Asana makes it easy to review/approve marketing or documents, especially with the ability to link out to other places like dropbox. It's also great for recurring or semi-regular tasks so I don't have to remember. I have AuDHD, so Asana is a lifesaver in literally so many ways... I would LOVE it if they would just fix their freaking customer service. Live chat is a barrier to entry these days and the bare minimum for a product like this, get it together, Asana!! If I didn't have so many years invested, I would have bailed by now to a different service, but I love the product so much I stayed.
Asana is great as a project management tool but I sometimes wish it can help me with organization
What do you like best about the product?
Project management among the team, easy to learn
What do you dislike about the product?
It is not organized enough, not enough features. So much so that I don't really use it for my own tracking, more of communication between myself and the team on their own tasks.
What problems is the product solving and how is that benefiting you?
Working as a team remotely. It helps me keep track of other team members' tasks.
Asana Integration for Our Growing Business
What do you like best about the product?
I love the new addition of portfolios and how they house everything in one place. We use Asana daily and have fully integrated it into our business across the board.
What do you dislike about the product?
I think the UX could be better in the view, it just is so many words and lines it is easy to get lost in it.
What problems is the product solving and how is that benefiting you?
Keeping all our projects in one place with a clear trail of the work and tasks to refer back to.
Helpful for Project Management
What do you like best about the product?
That it allows teams to collaborate on projects, divvy up duties and track progress all in one platform.
What do you dislike about the product?
Trying to determine the best place to share information and comments that may be relevant to multiple parts of the process or project.
What problems is the product solving and how is that benefiting you?
It is helping cut down on the use of spreadsheets, google docs and emails to divvy up items that are part of current projects.
As robust or simple as you need it to be
What do you like best about the product?
The upside of Asana is how it is flexible on what tasks you use it for. It can handle a complex corporate work plan, or just upgrade your basic calendar and to-do list style of management. Not to be missed are the recurring tasks, tying tasks to goals or larger org vision, and allowing Asana to manage any and all communication that is tied to a specific project. Even if tasks that may become overwhelming or overdue can seem more organized and doable. Bonus: Asana adds the fun in functional management. 🐕🐈Not to mention forums and endless training videos allows for some amazing, accessible support.
What do you dislike about the product?
For an organization like ours that is more democratic, Asana can break down the idea of who owns what. It's Ok most of the time, but it's quite common for more than one person to create his or her own tasks, often for the same project, and maybe not always in the same place.
What problems is the product solving and how is that benefiting you?
Keeping track of the many stages of a complex project, and at times, tracking the hours, is great to make for seamless project management.
It's a great bit of software IF you can convince your team to use it, and use it properly
What do you like best about the product?
Sounds simple, but the built-in light/dark mode is a big feature. It's straight-forward to use as an Administrator once your permissions are set up correctly.
The UI is very neat and there's lots of options for folders and sub-folders for tasks. For example you can have a main overarching Portfolio (Marketing) then projects in that portfolio (Design work) and then tasks in each Project for neat organisation. You can associate work to teams or to people or entire projects to teams or people. You can also create tasks on behalf of someone and message in-app as well.
The UI is very neat and there's lots of options for folders and sub-folders for tasks. For example you can have a main overarching Portfolio (Marketing) then projects in that portfolio (Design work) and then tasks in each Project for neat organisation. You can associate work to teams or to people or entire projects to teams or people. You can also create tasks on behalf of someone and message in-app as well.
What do you dislike about the product?
It wasn't obvious that permissions needed to be set up specifically prior to having people use it out-of-the-box. Because if you don't, there's literally zero way to delete or edit a project that was created by someone else, even if you're the admin who PAYS the very high subscription price of Asana. I've had to have multiple meetings with different employees to run them through manually giving me Project Admin of their Projects, JUST so I could delete the project or rename it. I can only imagine how much of a pain in the butt this would have been if I had 10x the amount of employees and hadn't noticed this earlier.
What problems is the product solving and how is that benefiting you?
Transparency of work being completed by remote workers
Use of Asana in research
What do you like best about the product?
- Easy task assignments & project tracking
- Great for working across different teams
- Flexible views (list, board, calendar, and timeline)
- Simple to navigate
- Great for working across different teams
- Flexible views (list, board, calendar, and timeline)
- Simple to navigate
What do you dislike about the product?
- Some features (e.g., automation) not intuitive to learn
- Sometimes can be overkill (e.g., on a small team or simple project)
- Too many notifications
- Sometimes can be overkill (e.g., on a small team or simple project)
- Too many notifications
What problems is the product solving and how is that benefiting you?
Serves as one place to view all moving parts for a project, who is working on what, on what timelines, etc.
Pipelines make life easier.
What do you like best about the product?
To do list in every tasks and checkboxes.
What do you dislike about the product?
Import into CSV - hard to work with exel and get proper sorted lists. Integration with Microsoft.
What problems is the product solving and how is that benefiting you?
The workflow and roadblock communication between different departments.
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