Has reduced false positives and enabled real-time insights during global events
What is our primary use case?
The main use for LogicMonitor at Universal Music and the other organizations I'm working for is infrastructure-based monitoring. The goal is to move everything off of Dynatrace and other sources and into LogicMonitor as the main point of contact for all data, logs, filters, and infrastructure monitoring.
LogicMonitor monitors everything from servers to wireless access points to applications. Universal Music has sites all over the world on every continent outside of Antarctica. The offices have infrastructure devices such as Cisco switches, access points, servers, and VMware devices, all being monitored by LogicMonitor.
What is most valuable?
The challenges we faced with LogicMonitor were getting everybody up to speed, setting up training, and encouraging people to play around in the sandbox we built. The granularity of LogicMonitor has been a huge win, being able to create filters, set thresholds, dashboards with real-time monitoring, heat maps, and customize everything site by site.
The best features LogicMonitor offers include the ability to set up filters using Groovy scripts and Python. As a scripting person who loves doing things by code and automations, setting things up via scripts has been a huge benefit. The dashboarding feature and the different types of reports available are excellent, allowing us to get as granular as possible to provide only the pertinent data needed and filter out the white noise.
We set up filters to track dead devices and devices that haven't been reporting in for 90 and 180 days, built through a Groovy script that runs constantly and sends out a daily report. We also have reports built inside Python with Groovy scripting to help determine the top 10 most frequent sites having the biggest issues and break down what issues are coming in. There has been a lot of customization and many options in this space.
LogicMonitor has positively impacted our organization by cutting down white noise and false positives. With Dynatrace and AKIPS, we were getting a lot more white noise, and LogicMonitor allows our team to be more proactive than reactive, which cuts down on the SLOs and SLAs we are trying to meet at all times. During big events such as album releases, we need to ensure our devices are running at peak performance, and LogicMonitor allows us to see these flare-ups in real-time before they become massive issues. Being able to stamp out these issues before they take down sites during big releases is key.
Since switching to LogicMonitor, we have gone down from about 65 to 70% in false positives to 20 to 30%. While still not where we want it to be, this is a massive step in the right direction. Our SLAs and SLOs were averaging about 10 to 15 failed SLAs and SLOs that were over the time allotted to get those resolved, and those are now down to about two to three per week. This is a massive step forward and always going to be a work in progress, but LogicMonitor has definitely helped us move everything in the right direction.
What needs improvement?
LogicMonitor could improve their support system. One thing Dynatrace had that I enjoyed was real-time support chat available to reach someone and get help in real-time. With LogicMonitor, that is not really an option. We have to set up an email or reach out to support and try to set up an ad hoc call, which cannot be done in real-time when time is the most sensitive issue. That is definitely one area where they could improve.
There are not many gaps or anything that LogicMonitor does not already have available. More data sources or more reporting options would be helpful to make sure all bases are covered, no matter what kind of report or data we are looking to pull. Outside of that, there are really not many notes regarding changes to the application itself.
For how long have I used the solution?
I have been using LogicMonitor for almost five years and took it end to end from the point of proof of concept all the way through go-live and beyond with Universal Music Group. I have a lot of experience, and I am now working on some other projects that use LogicMonitor as well.
What do I think about the stability of the solution?
Since we implemented LogicMonitor and got it working in production, there has been no downtime, no reliability issues, and nothing major regarding flare-ups from LogicMonitor's perspective.
What do I think about the scalability of the solution?
LogicMonitor's scalability absolutely meets our organization's growth needs. When we bring in new sites and new devices, the auto setup or wizard very easily automatically detects those and pulls in those devices.
How are customer service and support?
Overall, customer support has room for improvement because reaching someone can be difficult at times. We need to be able to reach them in real-time, and without those kinds of options available, we have to set up ad hoc calls, which could be improved.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We previously used Dynatrace along with AKIPS and AWS CloudWatch. Dynatrace was only using about 25 to 30% of the resources available, and it was a very high price point. We ended up going with LogicMonitor because it was more cost efficient and allowed us to utilize even more than what we were using with Dynatrace.
How was the initial setup?
LogicMonitor is deployed in our organization on private cloud, with the majority being private cloud. We have some hybrid deployments because we have some infrastructure inside Amazon AWS as well.
What about the implementation team?
We did not purchase LogicMonitor through the AWS Marketplace. This was something we did contracts with and went through LogicMonitor directly, setting it up from proof of concept all the way through go-live and beyond.
What was our ROI?
I do not have information concerning money saved, fewer employees needed, or time saved. However, I do know they have definitely seen a return on investment with LogicMonitor. I have heard them say very positive things financially about it and how improvements have occurred since implementation, but I do not have specifics in that area.
What's my experience with pricing, setup cost, and licensing?
I did not have much experience with the pricing, setup cost, and licensing for LogicMonitor. I sat in on some of the business meetings, but my main focus was the technical side of it, getting everything implemented and moved over through all of the integrations. I do not remember much about the business sales aspect.
Which other solutions did I evaluate?
We looked into DataDog, we also had Splunk for a little while, and Grafana as well. Those did not pan out much. We even looked at possibly using more of the Dynatrace space, but their price point was far too high, so LogicMonitor ended up being the solid choice for us.
What other advice do I have?
New users should definitely pay attention to how LogicMonitor allows you to change everything from adding things in via the resource tree, doing things using the expert wizard tools. You do not have to manually bring your devices over; LogicMonitor can automatically find the devices for you. There are plenty of different modules that you can use and data sources, so pretty much any scenario you have that you need for a monitoring space or monitoring option, LogicMonitor will be able to provide that and then some.
I give LogicMonitor a solid 10 on a scale of 1 to 10. Outside of those little things, that would not bring my score down at all. With my experience working with other observability stacks and applications, this one is definitely top of the game and top of the list.
I chose a 10 because of the granularity, the customization, the scripting capabilities, the real-time monitoring options, and how easy it is to migrate or integrate it with things such as BigPanda and ServiceNow. Overall, LogicMonitor is a one-stop shop for anything you need monitoring-wise.
There is going to be a learning curve as with all observability stacks, but definitely play around with LogicMonitor, get comfortable with it, build out a sandbox, and do their demo trials. Being willing to embrace change and a new way of doing things will show you that LogicMonitor is very solid, as they should be able to support any use case you throw at them.
As long as LogicMonitor makes the updates and lets us know what has changed and how to access the new features, that is the main thing. I would rate this product a 10 out of 10 overall.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Reliable and Comprehensive Monitoring Solution
What do you like best about the product?
LogicMonitor is its comprehensive visibility and automation for IT infrastructure monitoring. The platform gives a unified view across cloud, on-premises, and hybrid environments, which makes troubleshooting much faster. Its intelligent alerting system reduces noise by focusing on actionable insights rather than flooding you with notifications Overall, LogicMonitor strikes a great balance between powerful analytics and user-friendly design, making infrastructure monitoring both efficient and proactive.
What do you dislike about the product?
Some of the advanced customization options (like creating complex dashboards or custom data sources) require scripting knowledge, which might not be ideal for non-technical users.
What problems is the product solving and how is that benefiting you?
LogicMonitor helps us proactively identify and resolve infrastructure issues before they impact end users. By providing real-time monitoring and intelligent alerts, it has significantly reduced downtime and manual troubleshooting, saving both time and effort for our IT team.
The platform’s detailed performance insights also support capacity planning and resource optimization, ultimately improving overall system reliability and efficiency.
LogicMonitor: When AI Watches Your IT
What do you like best about the product?
What I like best about LogicMonitor is how it makes monitoring feel effortless. The AI-driven insights cut through the noise, so instead of drowning in alerts, I get clear, actionable information. It’s also great at giving end-to-end visibility across systems, which makes troubleshooting and performance tuning so much faster. Overall, it helps me focus less on chasing issues and more on actually improving operations.
What do you dislike about the product?
The setup can feel complex at first, and the UI could be more intuitive for new users.
What problems is the product solving and how is that benefiting you?
LogicMonitor helps us solve the problem of limited visibility and constant alert fatigue. With its AI-driven monitoring, we can see issues across our entire infrastructure in real time and even predict problems before they escalate. This has reduced downtime, sped up troubleshooting, and freed up the team to focus on improvements instead of firefighting. In short, it keeps our systems healthier and our workdays a lot smoother.
More than just SNMP polling
What do you like best about the product?
Ability to reach into customer environments using probes rather than port forwarding. It's customisable alerts are extrememly helpful
What do you dislike about the product?
The interface is exremely cluttered. It is difficult to navigate until you become familiar with its view.
What problems is the product solving and how is that benefiting you?
Logic monitor bridged the gap that we had between our SIEM and Desktop management system.
LogicMonitor review
What do you like best about the product?
No need to install agents on every host.
What do you dislike about the product?
No "free tier"- can be expensive for small Teams
What problems is the product solving and how is that benefiting you?
Centralized view of our cloud infrastructure
Powerful Network Infrastructure Monitoring Tool
What do you like best about the product?
Loads of built-in modules for various vendor hadrware
What do you dislike about the product?
Online documentation outdated referring to old UI, when we're being pushed to migrate to the new UI
What problems is the product solving and how is that benefiting you?
Identifying root-cause and visibility into server stability
Great tool and valuable partner!
What do you like best about the product?
LogicMonitor provides excellent data on all our devices and our client devices, enabling our Enterprise NOC to continually support and improve our client's environments without spending countless hours investigating devices. LM's broad range of data points and graphs of historical data go a long way towards making problem management easy. The LM API has enabled us to tie in our other tools and customize our integrations to suit our specific use case. Training users on the basics of reading data and alerts is easy, and has allowed us to expand our team without significant barriers.
What do you dislike about the product?
Not every built in integration is particularly useful, so we have written our own on occasion. There are a few things within the platform that don't perfectly fit our needs and have required workarounds. Some features are only available in one version of the UI or the other. Individual licenses are expensive, relatively speaking, and cheaper license options like the website monitors for internal or external ping checks are somewhat unintuitive. It can be time consuming to determine which alerts are actionable and which are noise, and to tune the thresholds appropriately.
What problems is the product solving and how is that benefiting you?
As a MSP that provides enterprise services, our primary use of LM is using alerts to create tickets, which directs our work solving issues and notifying our clients when things happen within their environments. Additionally gives us excellent visibility into our client environments, which allows us to continually tune their environments to maintain and improve them over time. That data can also be used to drive revenue by allowing our technical teams to reach out to account managers when opportunities for upgrade projects or hardware replacements come in.
Improvement in Infrastructure since using Logi Monitor
What do you like best about the product?
Logic Monitor probes our Infrastructure regularly to let us know what is going on. The information provided by Logic Monitor is valuable and granular. With it's easy to navigate dashboards and availability of metrics, it makes Business As Usual and monitoring an easy job to do.
What do you dislike about the product?
Possibly too much information and metrics, but that's not a bad thing
What problems is the product solving and how is that benefiting you?
The integration with Fresh Service is great and the ability to raise and auto resolve incidents is brilliant
Logic Monitor best NMS partner
What do you like best about the product?
Logic Monitor is currently one of the best network and infrastructure monitoring solutions in the market.
Easy to configure, customize and maintain, Logic monitor enhances my skillsets to be more proactive and perform a better analysis and troubleshooting even before issues appears.
LM provides a centralized view of my infrastructure including servers, network devices, firewalls, etc. I can configure netflow for network traffic analysis, syslog for servers and i can even monitor temperature and A/C metrics with just 2 clicks.
LM provides seamless integration with most technology partners, you will find almost no effort onboarding servers, network nodes, virtual devices and cloud infrastructure in less than a minute. You can also monitor websites not only web servers to see important counters such as visits, etc.
You can also manage and customize alerts, thresholds and schedule down time easily when scheduling maintenance windows and working with change management in a production environment.
What do you dislike about the product?
LM proved to be too efficient in terms of monitoring.
You will find yourself tuning some features such as the collection schedules unless you want to have Terabytes of logic monitor traversing your network.
Although LM provides seamless integration with most technology partners, some sought after features for Wireless Heat Maps are not present. I can't complain of the flexibility and data from the network topology maps but real time data regarding Wi-Fi metrics would be absolutely awesome to have in just one in a widget.
What problems is the product solving and how is that benefiting you?
Diverse technologies infrastructure needs a single pane of glass monitoring.
Most flexible monitoring tool I've used in 12 years
What do you like best about the product?
The versatility of the tool. I can deploy standard modules in a matter of seconds across thousands of servers.
What do you dislike about the product?
The new GUI to be honest. v4 GUI is way worse & slower than the old one.
What problems is the product solving and how is that benefiting you?
General overview across all the infrastructure independently of the technology stack. Ability to group & merge metrics from different areas & present it to different team(s).
