Infrastructure Monitoring and Observability Platform
LogicMonitorExternal reviews
643 reviews
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One of the best most flexible monitoring solutions we have used
What do you like best about the product?
The flexibility of what can be monitored, how alerting is routed and the many, many options for dashboard widgets make for a a very customizable tool. LogicMonitor is continuously adding new datasources and is very responsive to requests for new items.
What do you dislike about the product?
The support team appears to be mostly in another geography so there is some lag in response to support requests.
The Windows Event Log alerting, although limited by what is available in Windows, tends to generate a significant amount of "noise" alerts making it a bit more difficult to see legitimate alerts in the midst of the large number of entries. We are working on tuning the process but it is a bit of an effort.
The Windows Event Log alerting, although limited by what is available in Windows, tends to generate a significant amount of "noise" alerts making it a bit more difficult to see legitimate alerts in the midst of the large number of entries. We are working on tuning the process but it is a bit of an effort.
What problems is the product solving and how is that benefiting you?
We are a manged services provider so need to monitor multiple customers' systems from various locations. We have implemented LogicMonitor to monitor and alert for all network, VMware and Citrix devices along with several "one-off" items. We are also able to create custom dashboards for customers where they can view status and metrics for their specific environment.
A Savior for Managed Service Providers
What do you like best about the product?
The ability to implement a system that allows a single pane of glass for our NOC. With the dashboards there isn't much searching that is needed to find what places are having issues. On top of that, when a new customer comes on, the deployment is a much easier process. In the past with other monitoring systems we had to setup VPN tunnels and jump through hoops to make sure we could properly monitor a customers systems.
What do you dislike about the product?
Since this isn't an agent based monitoring system, there are times where we get gaps in the data due to issues that are out of our control. This overall is not a big issue.
What problems is the product solving and how is that benefiting you?
A single pane of glass for our NOC to be able to look at for all of our customers.
Excellent monitoring tool
What do you like best about the product?
I like the flexibility provided by this agent-less tool. You can easily monitor almost any device and even many applications.
What do you dislike about the product?
The REST API should be more full-featured and there seems to be a lack of expertise in the support team. Getting an issue resolved or a question answered can take days (or longer).
What problems is the product solving and how is that benefiting you?
Thorough monitoring over a large customer base.
Efficient monitoring
What do you like best about the product?
Monitoring of all types. Easy to monitor performance graphs based on roles.
What do you dislike about the product?
Complex UI for new users.
What problems is the product solving and how is that benefiting you?
performance management
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