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Barracuda Premium Plus Email Protection Bundle
Barracuda NetworksExternal reviews
102 reviews
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Barracuda Email Protecriin
What do you like best about the product?
It's an easy way to secure your email infrastructure and is constantly improving the ability to thwart bad actors from getting to our users via email.
What do you dislike about the product?
The rollout of new features is it always smooth and sometimes useful features are temporarily unavailable
What problems is the product solving and how is that benefiting you?
Quarantining questionable email and blocking bad email.
ESG Support is Fantastic
What do you like best about the product?
Onsite ESG also benefits from new improvements
What do you dislike about the product?
Firmware upgrades seem to be released slowly
What problems is the product solving and how is that benefiting you?
Phishing emails to users
Barracuda is a Game Changer
What do you like best about the product?
Barracuda is an all in one solution for email traffic protection. I love that Barracuda makes it so easy to review and take action on any email going through our domain. It was incredibly easy to set up and implement in our environment. The customer support is also top notch. I use it daily.
What do you dislike about the product?
All the tools currently feel very separated. Im excited for the integration with BarracudaONE
What problems is the product solving and how is that benefiting you?
Barracuda is a great replacement for our last tool. It was a huge challenge to track emails and deal with issues. Barracuda makes it incredibly simple to find and deal with problems.
Barracuda Review
What do you like best about the product?
The ability to set incidents to repeating emails that aren't getting caught
What do you dislike about the product?
Very complex dashboard with a little more documentation on how to traverse the interface
What problems is the product solving and how is that benefiting you?
Blocking a lot of phishing emails
Very good threat protection, spam filtering, and cloud backups
What is our primary use case?
What is most valuable?
The most helpful aspect for me is the out-of-the-box configuration, which is fairly good. It allows me to build my own custom rules and assists with DMARC, focusing on email security and domain reputation.
Additionally, it has stopped people from frequently asking me about blocked emails, allowing them to release emails from quarantine themselves. This feature saves me time by preventing external threats effectively.
What needs improvement?
Considering it integrates with Azure, I would like to be able to effectively set up policies where people are by default included in certain settings. For instance, for email quarantine, I can't set up a global setting. Users must go through an induction session where I guide them in configuring quarantine alerts rather than having default settings based on group membership. This seems like an oversight since they already use Active Directory details. They should assign policies based on group membership, which configures these settings by default.
For how long have I used the solution?
I have used the solution for about five years now.
How are customer service and support?
I haven't had to use customer service much, however, when I have, it has been pretty good. They are responsive, meet their SLAs, and provide answers quickly. I had a problem with our cloud backup where it wasn't restoring a team properly. They went through the process and recommended a change in their platform to address the issue. They also gave me a workaround that worked perfectly, demonstrating their efficiency all the way up to the third line.
How would you rate customer service and support?
Neutral
How was the initial setup?
It took me a day to set it up. I don't often set up new mail spam filters and relays. Nonetheless, it was fairly painless. I've since set up another domain, which was even easier, indicating there is maturation since the original setup.
Which other solutions did I evaluate?
Five years ago, I considered this, and Barracuda offered an educational price point with significant discounts for education. It provides good value. They also offer a range of training options, including setting up phishing scams for educational purposes.
What other advice do I have?
I would rate the solution nine out of ten. Nothing can be a ten since nothing's perfect.
Improve reporting and integration while enjoying simple management
What is our primary use case?
Barracuda Email Protection is good for customers who don't have resources to manage email security. It is automated and easy to use. You just need to configure it, turn it on, and it works automatically. It's suitable for customers with up to a thousand users and does not require extensive customization.
What is most valuable?
The beauty of Barracuda Email Protection is that it is easy to manage and simple to deploy. While there is a lack of flexibility in terms of creating policies, this feature is beneficial for small customers who would prefer not to make multiple changes.
It is also known for providing excellent support, scoring ten out of ten in that aspect. However, Barracuda faces challenges with weak reporting and integration issues, particularly with their security awareness training platform.
What needs improvement?
Barracuda Email Protection needs better reporting and more robust integration with security awareness training platforms and third-party solutions. The fraud detection capability is not well-developed, with many false positives being reported, and there's no way to tune or modify the system.
Additionally, the solution lacks the ability to create custom rules or policies for VIP users, which is a significant drawback.
For how long have I used the solution?
I have used the solution for five years.
How are customer service and support?
For support, Barracuda is very good, rating it ten out of ten. It is considered one of the best OEMs in the industry for support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Barracuda is good for customers who lack the resources to manage email security. It works independently without needing much management.
However, if a customer requires extensive policy customization, Barracuda may not satisfy their needs.
Mimecast and ProPoint are other vendors, with Mimecast offering certain technologies that Barracuda does not.
What's my experience with pricing, setup cost, and licensing?
Their list price is too high, but in India, the selling price is affordable at around $10 per user per year. Despite a list price possibly around $40 per user, their market price allows customers to easily buy the solution.
What other advice do I have?
Whether I would recommend Barracuda Email Protection depends on the customer’s use case and budget. If there is no need for advanced DLP or custom rules and policies based on user groups, Barracuda could be a good solution. Its simplicity and ease of management are attractive, however, it may not be ideal for large teams seeking extensive customization.
I'd rate the solution eight out of ten.
Email Security at its best
What do you like best about the product?
Spam filtering is top notch, and easily managed by tech savy and non-tech savy users
What do you dislike about the product?
I wish the retention of the barracuda email gateway defense was longer than 30 days. We aren't expecting this to be a backup solution on its own, but longer retention would definately help us.
What problems is the product solving and how is that benefiting you?
Spam/virus filtering
Easy to use and with AI very good results of getting safer
What do you like best about the product?
Easy to use with less knowledge and time to maintain. Also usefull for sending phinshing mails for awareness. Very easy to implement and the customer support
What do you dislike about the product?
At the moment nothing is found that will be a dislike
What problems is the product solving and how is that benefiting you?
Getting safer within less time and needed knowledge. Easy to use a sofisticated tool
Set it and forget it
What do you like best about the product?
It's nice not to get a lot of NSFW emails coming through. The thing I like most about using Barracuda Email Protection is that when my email server goes down, it queues up email we've received and can do so for 72 hours. The other thing I really like is that I can re-release emails if something happened during the transmission from Barracuda to our on-prem email server.
What do you dislike about the product?
Every once in a while we go through a period of getting a ton of spam emails until the system catches up with their scanning. In those times I have to spend a lot of time marking things as incorrectly delivered.
What problems is the product solving and how is that benefiting you?
You should see all the spam and NSFW emails that get caught in the filter. It's great to not have to think about that.
Enchanced Email Overwatch
What do you like best about the product?
Barracuda does a great job using A.I initiatives to protect our organization from harmful emails and blocking garbage mail.
What do you dislike about the product?
The new message log makes searching through emails much easier, which I call cruising speed.
What problems is the product solving and how is that benefiting you?
Keeping harmful emails from coming into our mailboxes
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