There were many use cases. We were looking for implementation of the Joined Mover Leaver and implementing birthright access, RBAC, and certification.
SailPoint Identity Security
SailPointExternal reviews
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Easy Deployment and Great Tool
What do you like best about the product?
It's an awesome tool that allows us to automate our onboarding and offboarding tasks with ease. I like the ability to create custom workflows for situations that need it.
When we've had issues, SailPoint's support team has been pretty on top of things. They respond quickly and I've had some team members go above and beyond to try and help us troubleshoot what is going on.
When we've had issues, SailPoint's support team has been pretty on top of things. They respond quickly and I've had some team members go above and beyond to try and help us troubleshoot what is going on.
What do you dislike about the product?
The only downside I've experienced so far is with links from guides. Sometimes they are broken links to pages no longer available. To go along with that, sometimes the error messages we receive in the tenant aren't always so detailed, which forces us to open a case with Support.
What problems is the product solving and how is that benefiting you?
We have a current business process that is supposed to disable contractors if they are not active within a certain amount of time. With the option of Workflows, we were able to work with our implementation partner and create a Workflow that tracks users logon timestamps, and will disable if they are not signing in within a certain time frame.
SailPoint: The tool which manages the corporates Identities effectively
What do you like best about the product?
Ease of installation, customization.
Great documentation and developer portal to support all kind of development activities.
Idea portal to submit the identities.
Easy to learn using SailPoint University.
industry standard certifications
Great documentation and developer portal to support all kind of development activities.
Idea portal to submit the identities.
Easy to learn using SailPoint University.
industry standard certifications
What do you dislike about the product?
Customer support.
Enhance the CMS offerring, by detailing the processes for both CMS and customer.
Enhance the CMS offerring, by detailing the processes for both CMS and customer.
What problems is the product solving and how is that benefiting you?
Lifecycle management of corporate identities
Non human identity management
Access reviews and auditing
Non human identity management
Access reviews and auditing
Sailpoint: Simple to Understand
What do you like best about the product?
Very easy to look at and understand. It's simple and intuitive from a general UI perspective.
What do you dislike about the product?
Sometimes documentation is not updated after new product releases or there are APIs deprecated without any replacement.
What problems is the product solving and how is that benefiting you?
Identity governance to keep track of what access exists in our environment and what accounts have it.
We are replacing bulk provisioning tasks that would have taken 10 times longer as a manual action.
We are replacing bulk provisioning tasks that would have taken 10 times longer as a manual action.
IAM Made Simple
What do you like best about the product?
Ease of Use but wide range of ability to customize
What do you dislike about the product?
Some fiiltering and little things leave you cursing the developers but these are easily overcame.
What problems is the product solving and how is that benefiting you?
SailPoint provides all the capabilities to remove all the tasks off the IAM teams plate and allow them to focus on the one off situations while the system handles the majorit
Senior Security nad Risk Supervisor
What do you like best about the product?
The ease of using the connectivity to other systems.
What do you dislike about the product?
Configuration can be challenging at times.
What problems is the product solving and how is that benefiting you?
Centralized management of roles and permissions.
Great platform!
What do you like best about the product?
SailPoint is specifically designed to enhance security and meet the needs of the business.
What do you dislike about the product?
Sometimes aggregations are hard to pinpoint in terms of root cause.
What problems is the product solving and how is that benefiting you?
User access in the enterprise. It helps to keep the company secure.
Great automation and governance tool
What do you like best about the product?
The automation of access and certifications we are able to do has greatly benefited my team and company's security.
What do you dislike about the product?
Customizing things tends to require assistance and cost money. Unless you are developer that is
What problems is the product solving and how is that benefiting you?
Time spent doing user setup.
I think SailPoint is an incredibly robust, reliable product that makes IAM easy!
What do you like best about the product?
SailPoint has a very intuitive UI and a lot out of the box connectors with many applications to make integration easy and streamlined.
What do you dislike about the product?
Using IdentityIQ specifically, it's requires an extensive knowledge of development. Users without a programming background can take some time to ramp up to an operational level.
What problems is the product solving and how is that benefiting you?
SailPoint allows us to automate the creation and provisioning of accounts as well as certifying that our users have the correct access based on least privilege.
Project management and customer support have greatly improved audit success and user experience
What is our primary use case?
What is most valuable?
There are two things I find valuable. The product feature is quite nice and simple, especially in terms of the UI and implementation. Additionally, the customer support is very good. Whenever a consultation or solution guidance was needed, the team was available to answer questions and concerns. Furthermore, from a project management point of view, the tool supports audit success with features to segregate permanent and contractor employees, integrate with HR systems, and indicate other sources for contractors. These features are really beneficial.
What needs improvement?
We have raised a couple of things on the portal, but I can't recollect the details right now. However, we have added them to the support. I don't have any major issues, and all those issues were solution-related and were taken care of in a timely manner. We have also put our enhancement request, and the SailPoint team has accepted that the feature is not available and plans to include it going forward.
For how long have I used the solution?
If you're talking about my personal experience, it's very long. Recently, I completed a project that lasted for two years where we did a greenfield implementation, and I was the Project Manager for that.
What do I think about the stability of the solution?
I find it stable.
What do I think about the scalability of the solution?
I find it scalable.
How are customer service and support?
Technical support is very good. I would rate them a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I haven't worked with the PAM model of SailPoint, only with SailPoint Identity Security Cloud.
How was the initial setup?
There was a challenge, but it was not a big one. It was all managed well, so I don't have concerns where I should raise it.
What other advice do I have?
I am happy with the solution's implementation as a partner, and the client was happy as a customer. Requirement-wise, it was fulfilling all of them, although there were some concerns on a few use cases. I would rate it nine out of ten.
Empower users with robust IT security and seamless approval workflows
What is our primary use case?
I raise requests on SailPoint, for example, if there is any server-related access needed. I use it more as an end-user, like raising simple tickets for identity access management.
What is most valuable?
SailPoint is more focused on IT security. I find that the approvals that flow through SailPoint are much better than what ServiceNow offers. SailPoint has an edge in terms of security since administrators have limited access, unlike ServiceNow where you can change everything. This adds a significant security advantage.
What needs improvement?
The workflow and user interface of SailPoint are not as smooth as ServiceNow's. I find raising a ticket to be too complex, which could be improved for better user-friendliness. Keeping the workflow as easy as possible would allow users to achieve their goals with more ease.
For how long have I used the solution?
I have been raising requests on SailPoint for two years. I believe we implemented SailPoint around 2022.
What do I think about the stability of the solution?
I agree that SailPoint was stable during my usage.
What do I think about the scalability of the solution?
SailPoint is scalable, though challenges exist in terms of workflow and user interface design.
How are customer service and support?
SailPoint's technical support is better than ServiceNow's. SailPoint's team consists of specialists who handle tickets without needing to depend on other teams. This provides an edge in customer support.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We previously used ServiceNow for identity access management, however, SailPoint was implemented in 2022 for more robust security.
How was the initial setup?
The application installation for SailPoint is straightforward. Challenges may arise at the infrastructure level, such as deciding on the server, database, and technology.
What's my experience with pricing, setup cost, and licensing?
SailPoint is cheaper than ServiceNow, which is very expensive.
Which other solutions did I evaluate?
We used ServiceNow before switching to SailPoint for more focused IT security.
What other advice do I have?
I would rate SailPoint Identity Security Cloud an eight out of ten.
My advice would be to make the workflow as easy as possible so that users can achieve their goals with minimal clicks.
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