We are using SailPoint Identity Security Cloud to manage the identity life cycle, which includes managing recertification, confirming the status of account access, and determining when account access has to be revoked.
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sailpoint review
What do you like best about the product?
What I like best about SailPoint is its ability to provide centralized, automated identity governance across a diverse set of applications. The platform's flexibility in customizing provisioning workflows, implementing RBAC, and enforcing access policies makes it both powerful and scalable. I also appreciate how access reviews and audit trails are built-in, which helps ensure compliance without added complexity.
What do you dislike about the product?
While SailPoint is powerful and flexible, one challenge I’ve faced is that certain customizations — especially around rules, workflows, and connector configurations — can become complex and require deep technical knowledge. Also, error messages aren't always descriptive, which can slow down troubleshooting. However, with experience and proper logging, these issues become manageable.
What problems is the product solving and how is that benefiting you?
SailPoint is solving the critical problem of managing user access across a growing number of applications in a secure, automated, and compliant way. It helps eliminate manual provisioning, ensures that only the right people have the right access at the right time, and supports periodic access reviews for compliance. This benefits me by streamlining identity governance processes, reducing risk, and giving better visibility into who has access to what — all from a centralized platform.
SailPoint IIQ is considered a leader in the IGA world
What do you like best about the product?
I like how sailpoint enables organizations to become compliant with all regulations related to IAM and maintaining the security posture
What do you dislike about the product?
They need to expand their support services to the Middle East as there is no available team always
What problems is the product solving and how is that benefiting you?
They help clients become compliants with regulatory requirements and manage users and their accesses within
Powerful Identity Governance Partner
What do you like best about the product?
SailPoint is built using identity governance best practices and the features to help automate identity are vast to cover all bases of IGA.
What do you dislike about the product?
Learning curve takes time, and formal training is only available through SailPoint.
What problems is the product solving and how is that benefiting you?
Time to provision, RBAC standardization, user access review automation, joiner-mover-leaver automation.
The leader in IDM
What do you like best about the product?
They've been in the game the longest and have thought the longest about all of the use cases in identity management. Moreover, they have a lot of talent that has been there 10+ years, so they have true experts that can explain how things work and help organizations get ISC up and running quickly. ISC is quickly being brought up to, and beyond, feature parity with IIQ.
What do you dislike about the product?
IIQ was and still is kind of a mess, but in a system with so much customization possible with fewer and fewer competent devs, this is to be expected. To some extent, there is a focus on AI when regular feature development might be more useful.
What problems is the product solving and how is that benefiting you?
Sailpoint is working on making IAM idiot-proof, which if you've been in the game a while you know that it is something that is sorely needed.
User access management excels but needs enhancements with integration capabilities
What is our primary use case?
We are already using SailPoint Identity Security Cloud in that space for the ID perspective and I think I did this inquiry quite some time back.
What is most valuable?
Managing user access has been a specific action with the operations team, and they would be able to provide updates. I'm part of the cyber assurance team, so these operational aspects or tool usage-related questions need to be checked with the operations team members.
We have role management and groups management taken care of, and there are no challenges highlighted in that area.
We have managed our identity governance with SailPoint Identity Security Cloud while dealing with some legacy systems and moving to the latest versions on-prem or cloud related stuff, managing both the physical machines configured in our environment and the on-prem or cloud related machines effectively without seeing any difference in solution speed or service.
What needs improvement?
I was aware of that because I used to manage these solutions earlier on, but it was purchased by the Procurement team, so I was not involved in any of those.
There are certain details I may not be able to disclose currently, but we can speak in general about a number of products and tools that are ongoing.
I have not been using access management controls here, so I don't have the latest features or details or hands-on experience in that space.
I cannot share all the details about the improvements in security operations since we were exploring some products, but I'm familiar with Saviynt as I was one of their partners for other solutions, and currently, I cannot disclose a lot of performance related to my current roles.
For how long have I used the solution?
With my new company, we have been using SailPoint Identity Security Cloud for four years now.
What do I think about the stability of the solution?
I am satisfied with the overall performance and stability.
How are customer service and support?
I am satisfied with their technical support.
How would you rate customer service and support?
Positive
Which other solutions did I evaluate?
In general, I have handled Okta and OpenText and noted that those companies have a longer history in the market, which gives them an advantage over SailPoint Identity Security Cloud and Saviynt in aspects like account provisioning and life cycle management.
What other advice do I have?
There are many points which we have highlighted for SailPoint Identity Security Cloud or the identity aspect, but we will not have enough time to disclose all those details here on this call.
The price is on a competitive edge, but as the number of suites and licenses increases, it adds more value. If we need to adhere to compliance like HIPAA, SOX, or GDPR, it remains competitive.
I have been a customer and have handled some of the biggest contracts that Saviynt and SailPoint Identity Security Cloud have managed.
On a scale of 1-10, I rate SailPoint Identity Security Cloud a seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
A flexible and connectable system that allows you to govern access to all corporate applications
What do you like best about the product?
In addition to the various connectors, the possibility of connecting via Webservice makes the application robust.
What do you dislike about the product?
It is essential to improve the application support team.
What problems is the product solving and how is that benefiting you?
It is a system that centralizes access management. Its benefits include: easy implementation, connectivity, and ease of parameterizing scenarios according to the organization's legacy system.
Best IAM platform and services
What do you like best about the product?
SailPoint IIQ provided us a comprehensive solution for our organization access management capability needs. Supported us in delivering our Cyber Security processes and standards. Simplified our IAM governance processes. Its Scalable and flexible solution with ease of implementation and best customer support. Its connector framework allowed to achieve integrations rapidly.
What do you dislike about the product?
SailPoint IIQ requires improvement in Ux but good thing is that latest versions are addressing it and very good roadmap to improve this. Application onboarding framework also need to be focused for SailPoint IIQ
What problems is the product solving and how is that benefiting you?
Our organisation Cyber security controls for access management and enabling self service and automated governance processes
IGA Management
What do you like best about the product?
The full user Managment of our company to get the correct rights and access for our employees
What do you dislike about the product?
The user interface is not user friendly and the forms are not much customizable
What problems is the product solving and how is that benefiting you?
Full overview , management, access reviews of the user ids, accounts and entitlements
One of the best IGA Tools in the Market is SailPoint IIQ
What do you like best about the product?
I like SailPoint becuase for their high quality products such as SailPoint IdentityIQ and SailPoint Identity Security cloud. They are the leaders in the IGA Space. They have broad list of connectors to support different applications integrations. SailPoint products are robust.
What do you dislike about the product?
I am disappointed working with SailPoint support time. Most of the time support team asks for the unnecessary details when we raise a case with support team. When folks from India raises tickets we get a response in different timezone by that time we can't replay immediately. In India working hour we will replay and then some one from onsite team replies back during night time, this process goes many days. When we ask for the call or meeting in overlap hours they denies.
What problems is the product solving and how is that benefiting you?
Currently, we have implemented Lifecycle events such as Joiner and Leaver. We also automated user access reviews for couple for LDAPS to support SOX and SOC Compliance.
Sailpoint IdentityNow aka ISC
What do you like best about the product?
Sailpoint ISC IGA product with good features, scalable,
What do you dislike about the product?
High cost, lack in customization, issues resolution so slow and most of the times gets closed without resolutions, and customer idea portal has Bigggggggg backlog.
Very slow support, keep asking useless questions and tries to move most of the solution to Expert services
Very slow support, keep asking useless questions and tries to move most of the solution to Expert services
What problems is the product solving and how is that benefiting you?
Password reset is nice feature.
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