SailPoint Identity Security

We are already using SailPoint Identity Security Cloud in that space for the ID perspective and I think I did this inquiry quite some time back.

We are using SailPoint Identity Security Cloud to manage the identity life cycle, which includes managing recertification, confirming the status of account access, and determining when account access has to be revoked.

Managing user access has been a specific action with the operations team, and they would be able to provide updates. I'm part of the cyber assurance team, so these operational aspects or tool usage-related questions need to be checked with the operations team members.

We have role management and groups management taken care of, and there are no challenges highlighted in that area.

We have managed our identity governance with SailPoint Identity Security Cloud while dealing with some legacy systems and moving to the latest versions on-prem or cloud related stuff, managing both the physical machines configured in our environment and the on-prem or cloud related machines effectively without seeing any difference in solution speed or service.

I was aware of that because I used to manage these solutions earlier on, but it was purchased by the Procurement team, so I was not involved in any of those.

There are certain details I may not be able to disclose currently, but we can speak in general about a number of products and tools that are ongoing.

I have not been using access management controls here, so I don't have the latest features or details or hands-on experience in that space.

I cannot share all the details about the improvements in security operations since we were exploring some products, but I'm familiar with Saviynt as I was one of their partners for other solutions, and currently, I cannot disclose a lot of performance related to my current roles.

With my new company, we have been using SailPoint Identity Security Cloud for four years now.

I am satisfied with the overall performance and stability.

I am satisfied with their technical support.

Positive

In general, I have handled Okta and OpenText and noted that those companies have a longer history in the market, which gives them an advantage over SailPoint Identity Security Cloud and Saviynt in aspects like account provisioning and life cycle management.

There are many points which we have highlighted for SailPoint Identity Security Cloud or the identity aspect, but we will not have enough time to disclose all those details here on this call.

The price is on a competitive edge, but as the number of suites and licenses increases, it adds more value. If we need to adhere to compliance like HIPAA, SOX, or GDPR, it remains competitive.

I have been a customer and have handled some of the biggest contracts that Saviynt and SailPoint Identity Security Cloud have managed.

On a scale of 1-10, I rate SailPoint Identity Security Cloud a seven out of ten.

Hybrid Cloud

Other

There were many use cases. We were looking for implementation of the Joined Mover Leaver and implementing birthright access, RBAC, and certification.

There are two things I find valuable. The product feature is quite nice and simple, especially in terms of the UI and implementation. Additionally, the customer support is very good. Whenever a consultation or solution guidance was needed, the team was available to answer questions and concerns. Furthermore, from a project management point of view, the tool supports audit success with features to segregate permanent and contractor employees, integrate with HR systems, and indicate other sources for contractors. These features are really beneficial.

We have raised a couple of things on the portal, but I can't recollect the details right now. However, we have added them to the support. I don't have any major issues, and all those issues were solution-related and were taken care of in a timely manner. We have also put our enhancement request, and the SailPoint team has accepted that the feature is not available and plans to include it going forward.

If you're talking about my personal experience, it's very long. Recently, I completed a project that lasted for two years where we did a greenfield implementation, and I was the Project Manager for that.

I find it stable.

I find it scalable.

Technical support is very good. I would rate them a nine out of ten.

Positive

I haven't worked with the PAM model of SailPoint, only with SailPoint Identity Security Cloud .

There was a challenge, but it was not a big one. It was all managed well, so I don't have concerns where I should raise it.

I am happy with the solution's implementation as a partner, and the client was happy as a customer. Requirement-wise, it was fulfilling all of them, although there were some concerns on a few use cases. I would rate it nine out of ten.

Public Cloud

Other

I raise requests on SailPoint, for example, if there is any server-related access needed. I use it more as an end-user, like raising simple tickets for identity access management.

SailPoint is more focused on IT security. I find that the approvals that flow through SailPoint are much better than what ServiceNow  offers. SailPoint has an edge in terms of security since administrators have limited access, unlike ServiceNow  where you can change everything. This adds a significant security advantage.

The workflow and user interface of SailPoint are not as smooth as ServiceNow's. I find raising a ticket to be too complex, which could be improved for better user-friendliness. Keeping the workflow as easy as possible would allow users to achieve their goals with more ease.

I have been raising requests on SailPoint for two years. I believe we implemented SailPoint around 2022.

I agree that SailPoint was stable during my usage.

SailPoint is scalable, though challenges exist in terms of workflow and user interface design.

SailPoint's technical support is better than ServiceNow's. SailPoint's team consists of specialists who handle tickets without needing to depend on other teams. This provides an edge in customer support.

Neutral

We previously used ServiceNow for identity access management, however, SailPoint was implemented in 2022 for more robust security.

The application installation for SailPoint is straightforward. Challenges may arise at the infrastructure level, such as deciding on the server, database, and technology.

SailPoint is cheaper than ServiceNow, which is very expensive.

We used ServiceNow before switching to SailPoint for more focused IT security.

I would rate SailPoint Identity Security Cloud  an eight out of ten. 

My advice would be to make the workflow as easy as possible so that users can achieve their goals with minimal clicks.

I have experience with AirPods IAQ, primarily for identity and access management. I work on engineering the entire workflow of IAQ, including lifecycle certifications and application integrations as they relate to access management.

We find flexibility to be one of the most valuable features. The solution can be customized to adapt the workflow to our industry, offering considerable flexibility. 

Additionally, it is considered a good solution for large companies due to its scalability and ability to cater to the needs of many customers. It has also enhanced security and provided significant flexibility for our specifications module.

There are more functionalities in the Cloud that could be explored. It's good for big companies, however, I can't compare Identity Cloud with IAQ as we don't use it extensively.

I have five to six years of experience with the product.

The version I use now is very stable, especially compared to previous versions like eight point zero and eight point one.

The scalability is good. On a scale of one to ten, I rate it about seven or eight.

I don't handle the setup or configurations, however, our admin team finds it manageable.

We have a team that is responsible for the deployment. About 20% of the team is involved in deployment and configurations.

The product has provided return on investment in terms of enhanced security and flexibility.

I compared SailPoint with Saviynt , and I find IAQ detailed and good.

I would recommend SailPoint IAQ to big companies. 

Overall, I'd rate the solution around eight on a scale of one to ten.

We are proposing automated automation solutions like automatic JML processes, automation of different use cases, segregation of duties, and automation of entitlements. We are using the solution to reduce ticket count and are proposing a migration from SailPoint IQ to SailPoint Identity Security Cloud .

SailPoint Identity Security Cloud  has reduced our effort and manual intervention as it is a cloud-based, SaaS-based solution managed by SailPoint itself. It offers high availability and reduces the total cost.

The most valuable features include its ability to integrate with AI and machine learning, the automation of reports, and the built-in connectors that enable easy connection with both legacy and cloud-based applications. 

Its code-less drag-and-drop functionality allows for easier adjustments, and it provides strong support with reduced SLAs compared to SailPoint IQ.

SailPoint lacks some features like privileged account management and access management features found in products like Okta. 

The solution could be improved by incorporating these missing features for a more comprehensive identity and access management product.

SailPoint Identity Security Cloud is a stable product with no major issues observed in projects over the past one or two years. It integrates easily with various applications.

The solution is scalable and can be upgraded to accommodate increased user counts. SailPoint manages the scalability in a cloud-based environment, which reduces the total cost of ownership.

The customer service is excellent, with quick response times and comprehensive support from the SailPoint team. Support for SailPoint Identity Security Cloud is more efficient compared to SailPoint IQ.

Positive

The setup for SailPoint Identity Security Cloud is straightforward since it is a cloud-based solution. SailPoint provides administrative credentials and takes care of the environment, making it a seamless process.

Pricing and licensing are based on the relationship between the customer and the vendor. The costs are slightly higher than SailPoint IQ due to included charges for maintenance.

The solution receives a nine out of ten for being a strong, scalable, and flexible product. It reduces efforts and interventions, offering significant advantages over other identity and access management solutions.