SailPoint Identity Security
SailPointExternal reviews
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IGA Leader
What do you like best about the product?
SailPoint offers an easy to navigate product with extensive documentation which makes implementation a manageable task. The product comes with a whole lot of product specific connectors and also some standard connectors which can be used to integrate with a wide variety of systems. The user community of SailPoint is also quite active and supportive.
What do you dislike about the product?
While the platform is feature rich and they have a steady pipeline of features being rolled out, ideas from customers can take a long time to get on the roadmap. The other thing which I displiek about SAilPoint is the reluctance of their support team to get on a call to resolve issues. They are happy exchanging emails over days/weeks on issues which can be resolved over a 10 minute call.
What problems is the product solving and how is that benefiting you?
SailPoint is helping me automate a range of governance activities and broaden the identity conversation.
Continued Platform Investment and Improvements
What do you like best about the product?
What I like most is that SailPoint continues to invest heavily in their SaaS solution, looking for ways to enhance the overall capabilities of their product. This leads to increasing opportunities for expanded usage and modernization. It is also fairly intuitive product that is easy to navigate.
What do you dislike about the product?
There are really 2 things that I dislike. First, the support model for their tooling that always consists of looking to push you toward a paid service and the paid service is essentially on a token system. You get so many tokens depending on how much money you give them, but those tokens expire after a year. The other thing is also related to pricing and costs. SailPoint has invested in the addition of features and modules that support their core product, but everything comes at an additional cost. DAS, NERM,Risk Mgmt, Pwd Mgmt, etc
What problems is the product solving and how is that benefiting you?
Provisioning and LifeCycle Management Automation are the biggest wins for us with using SailPoint. We also use it heavily for Access Requests and User Access Certifications and continue to expand on that usage regularly.
Flexible product to implement custom solution
What do you like best about the product?
Love that the on prem product IIQ is very custom solution and can be very flexible to use. Their customer support is quick to respond to solve queries as well.
What do you dislike about the product?
Their cloud solution just getting mature and not all solutions from the on prem is available on cloud yet.
What problems is the product solving and how is that benefiting you?
custom solutions to complex financial industry use cases
Global Identity Management Solution
What do you like best about the product?
Since adopting SailPoint ISC in 2021, we've seen steady progress in establishing it as a global tool for managing identities, user accounts, and access. The platform has proven to be a solid foundation for centralized identity governance, offering key functionalities that support compliance and operational efficiency across regions.
ISC remains a strategic asset in our identity management landscape. Its scalability and integration capabilities make it well-suited for global deployment, and we appreciate its potential to unify identity processes across diverse environments.
ISC remains a strategic asset in our identity management landscape. Its scalability and integration capabilities make it well-suited for global deployment, and we appreciate its potential to unify identity processes across diverse environments.
What do you dislike about the product?
However, the pace of improvements has not always aligned with our expectations. While some enhancements have been valuable, others have taken longer to materialise, which has occasionally impacted our ability to respond quickly to evolving business needs.
We encourage continued investment in:
- Faster rollout of enhancements, especially those impacting automation and regional compliance.
- Improved user experience and interface responsiveness.
- More flexible configuration options to support time zone-sensitive processes and localized needs.
We encourage continued investment in:
- Faster rollout of enhancements, especially those impacting automation and regional compliance.
- Improved user experience and interface responsiveness.
- More flexible configuration options to support time zone-sensitive processes and localized needs.
What problems is the product solving and how is that benefiting you?
Accelerated Rollout of Enhancements
While SailPoint ISC has introduced valuable features over time, the pace of improvements has been slower than anticipated. A particular concern is the IDEA portal, which is intended to facilitate user-driven innovation. Unfortunately, it has not functioned effectively—many ideas submitted since the beginning of the project remain unaddressed, with little to no interaction from the product management team. We strongly encourage more proactive engagement and transparency in the enhancement pipeline.
Enhanced User Experience and Interface Responsiveness
The platform would benefit from a more intuitive and responsive user interface. Streamlining navigation, reducing latency, and improving the overall user journey would significantly enhance productivity and user satisfaction.
Flexible Configuration for Time Zone and Regional Needs
As a global organization, we require more adaptable configuration options to support time zone-sensitive processes and localized compliance requirements. The ability to tailor settings by region or country is essential for ensuring operational accuracy and meeting local regulations. This flexibility would make ISC more effective and scalable across diverse geographies.
While SailPoint ISC has introduced valuable features over time, the pace of improvements has been slower than anticipated. A particular concern is the IDEA portal, which is intended to facilitate user-driven innovation. Unfortunately, it has not functioned effectively—many ideas submitted since the beginning of the project remain unaddressed, with little to no interaction from the product management team. We strongly encourage more proactive engagement and transparency in the enhancement pipeline.
Enhanced User Experience and Interface Responsiveness
The platform would benefit from a more intuitive and responsive user interface. Streamlining navigation, reducing latency, and improving the overall user journey would significantly enhance productivity and user satisfaction.
Flexible Configuration for Time Zone and Regional Needs
As a global organization, we require more adaptable configuration options to support time zone-sensitive processes and localized compliance requirements. The ability to tailor settings by region or country is essential for ensuring operational accuracy and meeting local regulations. This flexibility would make ISC more effective and scalable across diverse geographies.
Powerful Identity Governance Partner
What do you like best about the product?
SailPoint is built using identity governance best practices and the features to help automate identity are vast to cover all bases of IGA.
What do you dislike about the product?
Learning curve takes time, and formal training is only available through SailPoint.
What problems is the product solving and how is that benefiting you?
Time to provision, RBAC standardization, user access review automation, joiner-mover-leaver automation.
The leader in IDM
What do you like best about the product?
They've been in the game the longest and have thought the longest about all of the use cases in identity management. Moreover, they have a lot of talent that has been there 10+ years, so they have true experts that can explain how things work and help organizations get ISC up and running quickly. ISC is quickly being brought up to, and beyond, feature parity with IIQ.
What do you dislike about the product?
IIQ was and still is kind of a mess, but in a system with so much customization possible with fewer and fewer competent devs, this is to be expected. To some extent, there is a focus on AI when regular feature development might be more useful.
What problems is the product solving and how is that benefiting you?
Sailpoint is working on making IAM idiot-proof, which if you've been in the game a while you know that it is something that is sorely needed.
A flexible and connectable system that allows you to govern access to all corporate applications
What do you like best about the product?
In addition to the various connectors, the possibility of connecting via Webservice makes the application robust.
What do you dislike about the product?
It is essential to improve the application support team.
What problems is the product solving and how is that benefiting you?
It is a system that centralizes access management. Its benefits include: easy implementation, connectivity, and ease of parameterizing scenarios according to the organization's legacy system.
IGA Management
What do you like best about the product?
The full user Managment of our company to get the correct rights and access for our employees
What do you dislike about the product?
The user interface is not user friendly and the forms are not much customizable
What problems is the product solving and how is that benefiting you?
Full overview , management, access reviews of the user ids, accounts and entitlements
User Feedback on SailPoint Experience
What do you like best about the product?
SailPoint for its robust identity governance, strong security posture, automation that saves time and costs, compliance facilitation, and scalable architecture suited for complex enterprises
What do you dislike about the product?
Licensing fees, infrastructure expenses, and ongoing maintenance make SailPoint a costly solution, which may be prohibitive for smaller organizations or those with limited budgets
Slow response from Technical support team and tries to move most of the solution to Expert services
Slow response from Technical support team and tries to move most of the solution to Expert services
What problems is the product solving and how is that benefiting you?
SailPoint provides a centralized, real-time view of all user identities and their access rights, helping detect unauthorized access and prevent security breaches
Many organizations struggle to enforce proper access controls, leading to excessive permissions and security vulnerabilities. SailPoint automates role assignments and enforces least privilege principles
Automation of identity lifecycle tasks and self-service access requests reduce manual workload for IT teams, allowing focus on strategic initiatives
Many organizations struggle to enforce proper access controls, leading to excessive permissions and security vulnerabilities. SailPoint automates role assignments and enforces least privilege principles
Automation of identity lifecycle tasks and self-service access requests reduce manual workload for IT teams, allowing focus on strategic initiatives
Sailpoint IIQ implementation review
What do you like best about the product?
A IGA solution with comprehensive features and extensive integration options to applications
What do you dislike about the product?
Implementation and configuration of product can be improved.
What problems is the product solving and how is that benefiting you?
Legal and audit requirements to demonstrate user access rights, self service user access certification process and identity provisioning
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