Sold by: IT Care Center
Deployed on AWS
Power your organization with IT Service Management thats simpler, more intuitive, and more affordable than ever. All the features and flexibility of fast implementation and provisioning, in one fully-scalable, ITSM-ready solution.
Includes the following modules: Incident Management, Knowledge Management, Problem Management, Service Catalog, Asset Management, Change Management
Overview
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IT Care Center (ITCC) is an advanced, AI-powered IT Service Management (ITSM) platform designed to transform how organizations manage and deliver IT services. Built on ITIL® best practices, ITCC offers a unified, cloud-native, single-tenant SaaS solution for managing incidents, problems, changes, assets, and service requests. Its modular design supports ITSM, Enterprise Service Management (ESM), Managed Service Providers (MSP), and Help Desk operations, making it ideal for businesses of all sizes seeking agility, scalability, and automation. At the heart of ITCC is its intelligent automation engine, which leverages artificial intelligence and machine learning to streamline service delivery. AI features include smart ticket classification and routing, predictive analytics for proactive issue resolution, and natural language processing (NLP) for intuitive user interactions. These capabilities reduce manual workloads, accelerate response times, and enable data-driven decision- making - empowering IT teams to focus on innovation and strategic growth. ITCC is built for rapid implementation with flexible, declarative configuration options that eliminate the need for complex coding. It includes a low-code platform (APEX) for easy customization and extension. A single license covers all modules and functions, simplifying procurement and scaling. The platform is multi-tenant capable, allowing organizations to extend services to HR, Facilities, Operations, DevOps, and more - while maintaining centralized control and visibility. The solution provides a unified experience across desktop, tablet, and mobile, with all functions accessible anywhere. Customers benefit from multichannel engagement options including a Self-Service Portal, AI-powered chatbot automation, email, and mobile support. ITCC also includes pre-configured REST-enabled integration packs and open APIs, enabling seamless connectivity with third-party systems and enterprise tools. IT Care Center centralizes data across departments, enabling real-time management dashboards and a unified framework for daily operations. Its embedded analytics engine offers flexible dashboards and a report builder for actionable insights. With ITIL-certified processes for Incident, Problem, Request, and Change Management, ITCC ensures compliance, service excellence, and continuous improvement.
Highlights
- AI-Powered ITSM Platform: IT Care Center delivers an AI-enhanced, ITIL-compliant IT Service Management (ITSM) solution that automates incident resolution, ticket triage, and problem management, boosting operational efficiency and reducing downtime through intelligent analytics and machine learning.
- Scalable, Intelligent Service Delivery: Designed for mid-sized enterprise organizations, ITCC's modular platform supports ITSM, ESM, MSP, and Help Desk functions with embedded AI tools like natural language processing and predictive analytics to streamline workflows and scale effortlessly.
- Smarter IT Operations with AI Automation: Leverage AI-driven automation to handle high-volume, low-value tasks, accelerate service provisioning, and proactively resolve issues - freeing up IT teams to focus on strategic initiatives and improving user satisfaction.
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Deployed on AWS
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
Integration hour | Price per one integration hour | $152.50 | |
User license | Price per user license per year | $1,237.50 |
Dimensions summary
This listing has two separate pricing dimensions that work together. You pay per user license each year for every support agent who needs system access. Agents that provide support require a license; end users, approvers, and managers viewing reports do not. Separately, you pay per integration hour to cover the setup work of connecting the platform to your systems. Licenses scale with the number of support agents you add. Integration hours scale with the amount of implementation time your setup requires. The two dimensions bill independently based on their own units.
Top-of-mind questions for buyers
Only agents who provide support require a license. End users, approvers, and managers who log in to view reports do not need one. A license lets each agent use every module in the system. You count licenses by the number of support agents you add.
An integration hour covers the setup work of connecting the platform to your systems. The platform integrates with directory services, email, device management tools, and other systems through open APIs. You buy integration hours based on how much implementation time your connections require. This billing is separate from user licenses.
The two dimensions bill independently. You pay per user license each year based on your support agent count. You pay per integration hour based on connection setup time. User licenses recur yearly, while integration hours reflect one-time or ongoing implementation work. Both appear on the same invoice but scale on their own units.
www.it-care-center.com
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
Contact: Mr. Ofer Waterman Phone: +972-50409-5099 Email: ofer@thats-it.co.il
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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